Frily's Boutique Reviews 61

1600 down the pan gone bust absolutely fuming is not the word i want my money bk no email nothing just go onto gov website

Wow. Thank you very much. We've booked and paid for a photographer for our wedding next year and I've just gone to show my future mother in law some of their work and have found out the company has now filed for insolvency. Thanks for the heads-up! Not even an email or message to let us know! P*ssed off is the polite way of putting it. Cheers Frily's

Ive just learnt that you've gone bust. Great! Thanks for the heads up!!! Luckily our wedding isn't until next year but I want our money back! As do all the other people whos time and money you've waisted!
All your website says is to contact the government for owed money. Well I doubt any of us will get anything back!

DISGUSTING COMPANY!
I know this review won't change anything but I hope the owners of Frilys read these reviews and see how upset we all are!

The couldn't dress our venue last year for our ceremony due to covid. They said our only option was a new date or loose the money. A few months ago I came across the Covid rules where you have to be offered a refund (less expense) at the time of a new date. I emailed explaining this a few months back, had legal advise to ensure I was saying the right things. They have been nothing but rude and told me they were doing me a favour offering a new date, they didn't have to do that! Based on their appalling attitude I didn't want them dressing my venue on the biggest day of my life. So I'd decided to take legal action as they were breaking the law refusing a refund. Waste of time that was!

Now we are without a large amount of money or venue dressers. They didn't even send a generic email! I saw it on another brides post!

I need to get my money back has paid nearly a €1000 pounds and getting married on the 13th of November order a cake flowers video recorder and photos from here

This review is probably pointless as they have now gone bust . I just hope they don't re open under another name.
To leave brides stranded on the biggest day of their lives is unacceptable and I honestly can not get my head round how anyone can do that. Especially as I had a message 2 days before about the time my wedding dresser would be at the venue so to get a email with others copied in to say they had ceased trading on my actual wedding is disgusting
You do not cease trading over night. I was lucky people rallied round me and helped out I feel for the brides who did not have the support I had.

If anyone has been effected by the company going into administration, we are a venue dressers that covers most of the north west and maybe able to help all you lovely brides and grooms to be.
Please visit our page CK Events on Facebook or call Cath on 07456339136.
Thanks

Disgusting, people like us luckily just paid deposits and we can afford to recover. You gave no warning and must have known about this for months. Congratulations on creating hell for so many people. I hope you don't intend to create a new company!

DO NOT USE
They are in liquidation and thousands of
Customers left without services even though fully paid!! No correspondence from the company at all!!!!

Do not use. Company has gone bankrupt and only notified us the day before my brothers wedding. We have all been scrambling around to find cake, photographer, venue decorations, etc. with less than a day to go.

Don't use the have gone bust and won't be giving people money back disgusting company

Warning dont book with this company I've just had a email saying there basically goin bust I'm only 2cweeks away from my wedding and all there saying is I have to visit government website for help

We ordered a 3 tier cake and booked photography from frilys boutique. The photographer Jack was brilliant through the whole day, and we can't wait to see the photos when they are ready.

The cake was everything we wanted, and more. We loved it, and so did our guests with only the top tier being left over for us to take home.

The price for both was great and part of the reason we booked both, and we were not disappointed. We will be recommending them to others in the future.

To Frily's Boutique,

Just wanted to say a massive thank you for the beautiful set up for our wedding on the 10.9.21.

Your company has been nothing but helpful, even when we had to postpone nothing was to much trouble.

The cake you made went down a treat with our guests.
We also had matching hangers, glasses and gift bags which were all gorgeous. Such amazing value for money.
Thank you for making our day so special.

Becky and Peter Ward

Excellent service absolutely loved our venue decor, cake and our photographer Elise was absolutely brilliant!! She captured every possible moment.
Our venue looked amazing and that’s down to Frilys, such an easy company to go with just everything from one supplier with no stress and good value too, we definitely recommend Frilys, even when we had to change our date due to the pandemic it was no hassle at all.
We thank you guys so much ❤️

Honest review
Communication is absolutely disgusting you cannot get InTouch and emails are never responded too this adds to stress,it states that you will receive a call to talk about your wedding you never receive this you just get random emails of times and dates this adds to stress, also they send a rubbish template for your place setting, cake, ectect for you to try and fathom out as it dosent work well and can only upload pictures from face book seriously need to get a better web designer and tech guy,
When my products arrived they was dirty and manky looking the blossom trees still had remnants from the last party attached to them,this isn't acceptable,the sweet cart was disgusting and dirty and barley had any sweets I had to buy more as it was embarrassing, they had no table decorations with them either my hotel ended up providing this little touch, they plonked the trees down and did not fan out the branches I had to do it it adds to the stress frilys you need to up your game it's shameful, them to top it off the guy who came was rude and short with my family member he needs a lesson in customer service it was like he couldn't be bothered. All these issues need to be addressed as you cause more stress than is needed by the sheer lack of care.
My review is Without malice it is how I found the service

Plus notes
The cake was amazing exactly how I wanted it
The photographer was lovely if not a little nervous but very nice and polite very professional.

I wouldn't recommend frilys for the packages maybe for the cake and photography that would be it really for the price you pay and the service , communication,and quality of products is dire to be honest
Do your research when choosing a package company read the reviews aswell

Absolutely terrible company. Hired them for wedding photography as well as a cake. First of all the photographer turned up over 90 minutes late so missed the bride getting ready and also missed the ceremony itself! Would have been nice if they had rang ahead to let us know they had not accounted for traffic in their travel time but no. No calls to let us know or to the hotel to let them know. The morning was spent repeatedly ringing the company, sending messages via Facebook and other social media sites all of which were ignored and the phone not being picked up making the bride completely distraught on the morning of her wedding not knowing if the cake or photographer was going to even bother turning up at all. The cake looked beautiful but as the chef at the hotel said it was the worst cake he had even seen as his time as a chef. Certain parts of the cake was overcooked or undercooked. The hotel was shocked. As a result of the distress and anxiety the company caused due to poor planning and abysmal communication skills the company did in fairness refund half the money (although not for the cake, they wanted us to return the sliced up cake before they would consider it which of course the hotel had binned after not much of it was understandably eaten by the guests). They also promised to prioritise the pictures to get them sooner than the 2-4 weeks they take on average. This is of course when they finally responded to the emails after being chased multiple times and ignoring our correspondence. Well we are now 4 weeks after the wedding, the pictures were clearly not prioritised which does not surprise me and we still do not have them. Another thing this company lied about. I would suggest avoiding this company at all costs.

We have just received our photos from Tom and have to say there are some beautiful pictures. So happy with them and cannot wait to have a album now to have them in.

Great communication did an amazing job and photographer was amazing

Amazing communication throughout our wedding planning even having to change the date. Would highly recommend to all couples. Great prices, very high quality items and the photographers were amazing. Thank you so much for making our day so special