Very impressed with this company. There was a problem with their suppliers due to Brexit but Frisson informed me of the problem straight away offering me either a full refund or a part refund and dis... See more
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See what reviewers are saying
I purchased a light that still hasn't been received more then a month on. inbox is full and the online chat doesn't appear to be active. subsequently i have read the reviews which appears that they ar... See more
I purchased a computer desk for my home office last week. I did get a bit worried reading the 1star reviews on here and it did concern me especially as I read these reviews as an afterthought. However... See more
Been waiting well over a month for some pampas grass. The website says delivery takes 3-7 business days -clearly this isn't true Delivery is from China and all the tracking is in Chinese so it is dif... See more
Company details
Written by the company
Thank you for visiting our shop. We are a team of millennials who decided to do something in order to help female hand-crafters in third-world countries after we had traveled to southeastern Asia for our graduation trip. All of our blankets, tapestries, and rattan serving trays are from undeveloped countries in southeastern Asia, such as Nepal and Vietnam. Our products are handwoven by local female hand-crafters. We believe in fair trade and we always look after for fair wages and a sustainable environment. All of our products are of very good quality, but we are offering a reasonable price for our customers. We can do this because we directly work with local people, who are involved in the entire production process, which means there is no third party in between. Frisson (French for "shiver"), also known as aesthetic chills or musical chills, is a psychophysiological response to rewarding auditory and/or visual stimuli that often induces a pleasurable state. People who experience frissons are more likely to be open to new experiences, have active imaginations, see the beauty in nature, love variety and often think very deeply about their feelings. They may be more emotional than others and are very curious. We name the brand Frisson because we want our products to bring our customers happiness and a sense of home. We also want our furniture to witness every pleasurable moment in your life and also bring you brand new experiences. We hope that our furniture can bring you "frisson" through its aesthetic designs as well as its practical uses. With the home decor pieces at Frisson, you could think your home as a work of art, and make it full of life, culture, and interesting items for all the world to see!
Contact info
GrandVoyage UK Holdings Limit No.19, 26 Chapter Street, London, SW1P 4NP, London, United Kingdom
- Support@frissonhome.com
- frissonhome.com
2.5
Poor
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible service and only when I chased…
Terrible service and only when I chased for my item on numerous occasions was I told it had been lost! Awful automated responses and certainly not a positive experience at all.
March 12, 2021
My experience with Frissonhome was…
My experience with Frissonhome was unsatisfactory. I ordered two items, both took long time to be delivered to me, they arrived on separate dates (3 weeks difference between each other) and one of the items ordered wasn’t what I paid for. I paid extra money to receive a lovely beautiful large tray and arrived to me the smaller version of the tray. I won’t use Frissonhome again because the delivery service is terrible. I have to say that the quality of the product is good.
March 12, 2021
Good quality
Items arrived well packed took a little longer than expected but with the times we are in I understood why . The items themselves were lovely as described . Quality was excellent good quality materials used .
March 12, 2021
Prompt and as described thank you
March 12, 2021
Really enjoying the chair
Really enjoying the chair, good materials and would recommend. As the products arrive from China, you have to have a little patience with the delivery but there is a good tracking system in place and can always check where the item is. It probably took just over a week for me which isn't bad at all.
March 12, 2021
Still have not received product and no…
Still have not received product and no updates on delivery !!!
March 8, 2021
The Kneeling chair is remarkable
The Kneeling chair is remarkable, it is full of design and I like it very much. The delivery was excellent!
March 8, 2021
Unprompted review
Kneeling chair
I bought a Kneeling chair, the quality is very good. I was afraid of the shipping before I placed an order, but the item arrived quicker than I thought. I will buy here again when I have a need.
March 8, 2021
Unprompted review
Item never arrived
March 6, 2021
Was not aware of the long delivery…
Was not aware of the long delivery time. Took 4 weeks to receive product
March 5, 2021
Ordered a moon lamp humidifier it…
Ordered a moon lamp humidifier it arrived all looked good but on up packing the stand had a piece missing I have emailed customer services 3 times now to get the other pieces sent to me but well over a month now and no sign of the part I need to be able to use the moon lamp. Very disappointed will never buy from them again.
March 5, 2021
Completely uncaring company with zero customer service.
My PC chair was delivered damaged and when I tried to contact them, the phone number on the website went nowhere. It took 2 months of emails and applying to Visa for my money back, before they could be bothered to respond. And when they did respond they tried to mess me around with all sorts of irrelevant requests so as to avoid taking any appropriate action - either a refund or a replacement chair.
In the end Visa refunded my payment and I’ve heard nothing further from this company!
Would not recommend anyone buy from them, based upon my experience.
March 5, 2021
Great quality basket bought it for my…
Great quality basket bought it for my hallway looks lovely, would buy again from Frissonhome
March 5, 2021
I'm not happy with the products
March 5, 2021
Product has not arrived despite being…
Product has not arrived despite being ordered over 2 months ago. No contact from the company with an explanation or update. Customer service email address doesn’t go anywhere / no response.
Have asked for a refund and will be cancelling the item via PayPal. Even if the item turns up I’ll be sending it back
March 5, 2021
Bad customer service
March 5, 2021
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