Very impressed with this company. There was a problem with their suppliers due to Brexit but Frisson informed me of the problem straight away offering me either a full refund or a part refund and dis... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a light that still hasn't been received more then a month on. inbox is full and the online chat doesn't appear to be active. subsequently i have read the reviews which appears that they ar... See more
I purchased a computer desk for my home office last week. I did get a bit worried reading the 1star reviews on here and it did concern me especially as I read these reviews as an afterthought. However... See more
Been waiting well over a month for some pampas grass. The website says delivery takes 3-7 business days -clearly this isn't true Delivery is from China and all the tracking is in Chinese so it is dif... See more
Company details
Written by the company
Thank you for visiting our shop. We are a team of millennials who decided to do something in order to help female hand-crafters in third-world countries after we had traveled to southeastern Asia for our graduation trip. All of our blankets, tapestries, and rattan serving trays are from undeveloped countries in southeastern Asia, such as Nepal and Vietnam. Our products are handwoven by local female hand-crafters. We believe in fair trade and we always look after for fair wages and a sustainable environment. All of our products are of very good quality, but we are offering a reasonable price for our customers. We can do this because we directly work with local people, who are involved in the entire production process, which means there is no third party in between. Frisson (French for "shiver"), also known as aesthetic chills or musical chills, is a psychophysiological response to rewarding auditory and/or visual stimuli that often induces a pleasurable state. People who experience frissons are more likely to be open to new experiences, have active imaginations, see the beauty in nature, love variety and often think very deeply about their feelings. They may be more emotional than others and are very curious. We name the brand Frisson because we want our products to bring our customers happiness and a sense of home. We also want our furniture to witness every pleasurable moment in your life and also bring you brand new experiences. We hope that our furniture can bring you "frisson" through its aesthetic designs as well as its practical uses. With the home decor pieces at Frisson, you could think your home as a work of art, and make it full of life, culture, and interesting items for all the world to see!
Contact info
GrandVoyage UK Holdings Limit No.19, 26 Chapter Street, London, SW1P 4NP, London, United Kingdom
- Support@frissonhome.com
- frissonhome.com
2.5
Poor
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the quality
I love the quality, designs, the furniture is always comfy and nice to decorate the home with
January 13, 2021
Unprompted review
Reply from Frissonhome
Hey AJC,
Thanks for the positive review! We love hearing from our customers – especially when our furniture is able to make a positive difference to them.
I know our supply chain team put a lot of work into the quality of home deco, so I’ll be sure to pass your kind words off to them!
Thanks again, and we hope to see you again soon!
FrissonHome Team
Although furniture arrived a little…
Although furniture arrived a little later than expected it was worth the wait. We are very pleased with it, thank you.
January 13, 2021
Unprompted review
Reply from Frissonhome
Hi Rachel,
We’d just like to thank you for taking the time to write this review of our products. we appreciate every bit of feedback like this and it does so much to help us out!
We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
FrissonHome Team
Best furniture I've ever bought
Best furniture I've ever bought. It looks so nice and feels soft. Also a great gift for parents.
January 13, 2021
Unprompted review
Reply from Frissonhome
Hi Denis,
Thank you for leaving a 5-Stars review. At FrissonHome, we continuously strive to serve you better.
We are glad that the team has managed to meet your needs.
Looking forward to serving you in the future!
Best Wishes,
FrissonHomeTeam
Great quality
Great quality, love the design. The best furniture I’ve ever ordered!
January 13, 2021
Unprompted review
Reply from Frissonhome
Hi Jichao,
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you at FrissonHome again! Please let us know about your future experiences.
Thank you,
FrissonHome Team
Really nice piece of furniture
Really nice piece of furniture. Very solid and it looks great. Delivery was quick and hassle free. Great service.
January 13, 2021
Unprompted review
Reply from Frissonhome
Hello Alice,
Thank you for the wonderful review and for taking the time to share your feedback with FrissonHome. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thank you again,
FrissonHome Team
Bought all our bedroom furniture from…
Bought all our bedroom furniture from this company. All mostly fully assembled and solid wood. Compared to other similar companies I found they are great value for money
January 7, 2021
Unprompted review
Reply from Frissonhome
Hi kk z,
Thank you for the 5 stars! It’s so great to hear that you loved the bedroom furnitures from us. Hope to see you again soon!
Best regards,
FrissonHome Team
The furniture arrived much earlier than…
The furniture arrived much earlier than promised or anticipated Delivery was polite and helpful and the item had been well packed and arrived in perfect condition.
January 6, 2021
Unprompted review
Reply from Frissonhome
Hi dk,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Best wishes,
FrissonHome Team
Their bohemian blanket is Bravo!!
December 31, 2020
Unprompted review
Reply from Frissonhome
Hi Jenny,
We are happy to hear you had a positive experience at FrissonHome! We value your input and encourage you to let us know more details about your experience with us.
Thank you,
FrissonHome
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.