I have been an FR Moda customer for a few years now and they have never disappointed. They stock high end fragrances with big discounts, delivery charge to the UK is not the cheapest but their prices... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can always find something that I want they have 100% authentic fragrances dipping is great too would recommend them to anyone
Be aware not rejecting parcel. I rejected end on Jul,Frmoda signed the parcel but this is Mid Nov, after constant following up, I gave up. Lost nearly £200. I might just keep it. This ridiculous way... See more
I always have order from FROMODA and all of their products is authentic and reasonable prices. Great customer service and fast shipping. Honestly FROMODA is the best company I have ever ordered from... See more
Company details
Written by the company
FRMODA è una piattaforma e-Commerce nel mondo del Luxury Fashion che offre un’esperienza di shopping online esclusiva. Più che un semplice retailer: abbigliamento, scarpe, borse, accessori e occhiali per Uomo e Donna dei Top Designer e Brand emergenti, tra cui Golden Goose, Moschino, Emporio Armani, Philippe Model, Veja, Dsquared2, Alexander McQueen, Philipp Plein, Versace Jeans Couture, Love Moschino, Dolce&Gabbana, BARROW, Karl Lagerfeld, EA7, Stella McCartney, Pinko, Palm Angels, Pin1876 by Botto Giuseppe, Calvin Klein e tanti altri. Prodotti Luxury nei mondi Beauty, Home & Decor e Wine: nel mondo Beauty profumi di nicchia, cosmesi di alta gamma e prodotti per capelli; nella categoria Wine emergono le migliori annate di Champagne e ricercati Vini Francesi. In particolare, la gamma di profumi di nicchia presenta le fragranze più ricercate, ad esempio Tom Ford, Kilian, Xerjoff, Clive Christian, Vilhelm Parfumerie, Boadicea The Victorious, Milano Fragranze, Nobile 1942, Alexandre.J, Nicolai, Perris Monte Carlo, The Spirit of Dubai, Jeroboam, Oman Luxury, Jovoy Paris, Stephane Humbert Lucas, Orto Parisi, Nasomatto, Aedes de Venustas, Floraïku Paris, Lorenzo Pazzaglia, Parfums de Marly, Initio Parfums Privés, Born to Stand Out, Pantheon Roma, Alex+.
Contact info
Via delle Fontane, 19, 24050, Palosco, Italy
- +39.035665388
- customerservice@frmoda.com
- frmoda.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE!! ABSOULTE RUBBISH! They STILL HAVE NOT SENT MY ORDER ITS BEEN WEEKS! POOR COMMUNICATION! THEY DO NOT REPLY EMAILS!! THEY DONT PICK UP THE PHONE! THEY DISABLED THERE COMMENTS ON INSTAGRAM! THEY WILL TAKE YOUR MONEY AND NOT SEND ANYTHING!!! RED FLAG DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY! IM GETTING A REFUND WITH MY BANK! ABSOLUTE RUBBISH!
If I could give zero stars I would
If I could give zero stars I would. I'm taking my time to write as many views about how poor this company/customer service was towards me. I purchased 3 fragrances and only received two after waiting a month for shipping. The 3rd "Tonkade" was never shipped and I was promised a refund I never received. FRMODA was clever and marked all three Items as shipped although in our email communication they admitted I'd get a refund. I disputed the transaction with my CC and lost because shipping showed all three items arrived.
FROMDA - YOU STILL OWE ME MONEY. WHERE IS MY REFUND?!?! I've EMAILED YOU'LL SEVERAL TIMES WITH NO RESPONSE. THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS.
Best website for fragrance and clothing…
Best website for fragrance and clothing products
Recently purchased x2 Lorenzo Pazzaglio…
Recently purchased x2 Lorenzo Pazzaglio Summer Hammer as they were on offer. Excellent service, arrived when stated.
Will definitely use again
Pricey shipping
Items bought at a great price however, the shipping fee to deliver to the UK is quite expensive.
Good quality
Item never delivered, money not refunded
I waited 3 months for my order I placed in June. In the end they couldn’t get it in stock so I had to cancel it and request for a refund. This was at the begging of September. After waiting 3 weeks and not receiving my money back I emailed and was told “we haven’t issued your refund yet”
I had to request my money back via PayPal, however PayPal has informed that they haven’t even responded to PayPal. It’s been two weeks!
Would rate zero stars if I could,placed…
Would rate zero stars if I could,placed an order with 1 day handling and shipping my order wasn’t shipped and still is not shipped as I write this on 07/10/25 emailed customer services who told me there was a stock error on there website, asked for a refund and haven’t heard back since and still no refund despite numerous emails without reply the phone number just rings and rings never any answer I would avoid this company at all costs I am going through my card provider to try get my money back! Absolute sham of a company!!
Order number 15000077451
Unable to return
Ordered trainers which are too large, started and a return for a smaller size nearly 2 weeks ago and it's still sitting as pending, no authorisation to return and emails being ignored.
Will be contacting PayPal today
ORDER #15000077328
Ordered and delivered within a couple…
Ordered and delivered within a couple of weeks. The Loci trainers were the correct size and colours. Great price too.
Some brilliant deals to be had even…
Some brilliant deals to be had even with the cost of shipping (to the UK), arrived quickly, and well packaged, will deffo shop again
Unfortunate experience
Unfortunate experience. The perfume I ordered wasn't even on stock (I only found this out a week later when inquiring about the delays). It will take WEEKS for me to get a refund. Extremely poor service.
Ordered 2 perfumes from FRMODA my…
Ordered 2 perfumes from FRMODA my parcel went missing I’ve been trying to call them and emailing them all this company do is give false hope.. I need back my refund waiting 2 weeks and nothing hasn’t been processed be aware this company is bad for business with appalling customer service take long to refund it’s customers don’t not shop with them u been warned.. 393047824676 my order number I need my refund I’m getting frustrated with this I don’t know what kind of service your running but I need my refund back kmt 😡😡😡.. FEDEX HAVENT RECEIVED ANY PHONE CALLS OR ANY COMMUNICATION FOR YOU GUYS TO PROCEED MY REFUND.. This is getting out of hand I will never shop with you guys ever again kmt..
Great shopping experience
problem with Return
I ordered a perfume as gift to my wife at our wedding anniversary, the the packaging arrived damaged. I requested return, they asked me for photos of damage, I sent the photos and still haven't heard from them, total silence.
The perfume arrived fast & well packed…
The perfume arrived fast & well packed .happy with my purchase will shop again thanks
This is not professional store,I am…
This is not professional store,I am disappointed and with emails with late response for 3 and a half months.I made order 700 euro ,after two months waiting I cancelled it and till now I havent received anything.I highly don’t recommend FRModa for buying online.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








