One Map by FROM JAPAN Reviews 2,013

I asked two questions beforehand, which FROM JAPAN addressed to the seller, and they were answered. The packaging is excellent, and the entire transaction was perfect. Thank you very much for your service!

Very smooth experience by every account. Am sticking with one map, switching from competitors.

A good service overall but with some seriously flawed company policies and customer service issues.

One recent example was that I wasn't able to purchase products from a certain Mercari seller due to them "not meeting our quality standards", despite the fact that the seller already had a 5 star review.

When I asked for further info, it turns out they block purchases from any seller who doesn't have a certain number of reviews already.

This is a ridiculous policy if the buyer is happy to take the risk and not expect a refund if something should go wrong. But there's no room for common sense when talking to their customer service agents. It's just robotic responses like "sorry the system won't allow it".

They also make it impossible to speak with anyone higher up at the company. So if you have an issue with a particular agent then you just have to grin & bear it.

Unbeatable offer, ultra fast delivery Friday in Tokyo, Japan and Monday in Dublin, Republic of Ireland, AAA+++ well done.

I had been using FromJapan for a couple of years now and can tell you that this is one of the best proxy service. Their customer service is fast and very articulate, always get my issue resolved. I once had a package damaged on arrival and they even help with partial refund to offset this. Also I believe it's the only proxy and allows me to ship domestically within Japan, which for the what is going on with the shipping and tariff right now, and since I go to Japan often anyway this is a big plus.

FJ gives you bunches of promotion and coupons (plenty of coupons and signup bonus if you search online), very happy with the service.

I'll list some of the issues I have come across over the years:

Over the course of time I have lost plenty of auctions, even though my bid was higher than the other. Their system seems to have a lot of issues like this - it is quite risky for auctions that you really want to win.

They have changed things without communicating anything. An important shipping feature was just suddenly removed from their site without so much as a notice. This created a lot of problems for me personally.

On some occasions I have needed their customer support, but they seem quite incompetent. They have made mistakes which have cost me a lot of extra money.
At one point I had request a photo of an item in my warehouse (you have to do that through support), but I never did end up getting it, even though I paid for it.

Their domestic shipping seems quite high. I believe they always pick the "insured" option even when it is more expensive than even the item itself, which means you are basically paying for that "buyer protection" scheme yourself. Speaking of this buyer protection, it is kind of pointless, since it doesn't apply to anything but "new" items. And even then they will do their very best to NOT help you and find any way to get out of it (such as any mention of the word "junk" in the item listing).

The item dimensions don't always make sense. Sometimes when you consolidate things you end up with 2 parcels, even though the items in both parcels would easily fit in one. You cannot see anything of what is in the warehouse other than what item it is, there are no photos, no dimensions or weight information about it. You can try to ask support, but they don't seem to know either. It's like the warehouse staff and the customer support is completely separate or something.

What made me post this review was kind of the last drop:
Recently due to the war in Iran JP post had temporarily suspended shipping.
Many of my items in the warehouse were near the end of the storage period and I was literally already in the process of shipping them through JP post.
Their support/warehouse staff was simply too slow to get it done in time.
Other shipment methods that are still available now cost 5 times as much for me, which is nearly more than the value of the items themselves.

After reaching out to the customer support about this they wouldn't do anything for me. They wouldn't even prolong the storage period by a few weeks, whilst always giving the same corporate answers with their "sincere apologies".

If they cannot even show some humanity in emergency situations like this that were partly their own fault, then really what kind of company is this?!

I have used FromJapan for over 10 years, but truly Buyee is a superior proxy service for several reasons. FJ has seemingly random and poorly implemented rules and restrictions that will cause you to lose a bidding opportunity at last minute. A seller will suddenly, 'not meet requirements' or your bidding ability will be frozen in last minutes, and several sellers that 'do not allow bids from proxy services' are totally fine with Buyee. Also, the packaging for FJ is absurdly excessive. They seriously need a better range of boxes to fit items. If I purchase 3 paper thin 10x14 prints, they must package them in a massive meter wide / 20 cm high box that is always flagged by customs and is often crunched in shipping. Their auction times do not count down without refresh and there is no notification that your wishlist item is soon up for auction. The company responds with the excuse that they carefully select which sellers they deem are safe, but it comes across as a glitch in the software because the same seller will be OK in a few hours after you have missed the bidding on an option. It is painful to wait a week to bid on a rare item, then loose the opportunity to own it due to haphazard restrictions that come and go.

One of the great online shopping flatform, guaranteed they will answers any of your questions.

Package lost. Never handled properly.

Amazing service, very fast. Never had any problems with it. The packaging also is neat and they offer the cheapest shipping methods to my country that most proxies don’t even offer. I can get all the goods I’ve wanted from Japan now! I’ve been using this proxy for almost three years now and will continue to use it

Terrible, terrible customer service.

If you are frauded into purchasing counterfeits, they will refuse to issue a refund unless the seller (the scammer) approves - which is preposterous because scammers do not voluntarily cancel the transaction.. that’s why they are scammers - or you pay 30 % of the item price as a cancellation fee. I had about 30 emails to and fro with them, and they finally offered to waive the cancellation fee if I agree to the condition that I will never request refunds in the future, for cases outside their plan. (Not to mention the inattention to details, like getting the website’s name wrong, and not thoroughly checking my emails and attachments, but I won’t go deep into that)

I refused, and was thinking about disputing this case to the authorities, when about a week later they just issued a full refund. They never apologized for their behavior.

Under the laws of multiple nations, you have a legal right to cancel your contract if you have been frauded. You do not need to agree to proxy service’s offers which limit your fundamental rights as a customer. The whole experience was devastating.

I would not recommend this proxy, because according my experience, if you have been frauded, they will fight you, the victim of crime, not the scammer.

So slow. It's been ten days already.
The item still hasn't arrived at the warehouse.
I have no idea how to track the order status.
I've already paid.
They said the item would arrive in July.
OMG! I ordered it in February.
-----------------------------------------
I added a star rating. Because I cancelled my order.
They refunded the money quickly.
Thanks

I use it regularly so I've noticed new errors, probably due to the connection with FROMUSA (and more regular clients)
FROMJAPAN is blocked by many Yahoo auction sellers. Surugaya still isn't working properly.
In FROMUSA; Mercari does not have an option to make an offer; you have to buy it and add an offer message (it doesn't guarantee anything). On eBay there is no "add to cart" option; to group items you need to contact them (no work, now I have to pay for 4 shipments from the same seller).
I don't bother much with FROMJAPAN because of the regular discounts. But FROMUSA seems to be ignored, so I have to contact them all the time, and it's annoying (there are no discounts).
I also confirm that FROMUSA only uses BIG packages even if you buy small items or request tight box (I understand that in the USA there are no extra costs due to the size of the box, but in other countries this increases customs duties and the handling is different), Due to US tariffs and new from other countries, we have to try to save money, but FROMUSA still needs improvement, so avoid it if you don't have emergency funds.
Don't get me wrong, this website is still better compared to others, but many years have passed so it's rare that there are new errors or that they haven't fixed them in 2 years.

All shipments that I've received have always been packed safely and came in a timely manner. The most recent purchase of mine was more expensive, had to be held by customs for a while longer than anticipated. Support guided me on what to do and ensure the package would be safe - they would check again on the case afterwards and provided even more help. No real way to accelerate what customs is doing, but it all helped in making sure everything would go naturally. Real glad it worked out in the end.

Just wanted to take a moment to express gratitude towards FromJapan/OneMap for their outstanding packaging standards and service. I have been using this proxy service since 2020; things like LaserDisc players, VCRs, and other vintage electronics with moving mechanical parts have always arrived well-protected, usually double-boxed and/or isolated with styrofoam corner pieces from top to bottom. I have had many rare and collectible pieces arrive safe and sound because of their thoroughness, and so I just wanted to say thank you!

There are many many articules because searching is easy, opción for translate specific letters in Japanese is available so that makes no articule go unnoticed

I tried purchasing for the first time and was pleasantly surprised.
The site is fast, intuitive, and offers numerous promotions for all the most popular Japanese platforms.
Excellent commission rates and carefully shipped packages.
10/10

Really happy with One Map!
I use it almost every month, and hardly ever had a problem! Reasonable fees, quick shipping, great packaging (bought glass and ceramic), and very responsive support team! Really recommended !