Frontier Surrey Ltd Reviews 

110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally friendly, professional, and hardworking throughout the entire project. People deeply appreciate the remarkably clean and tidy condition in which their properties are left after completing tasks. Consumers often highlight the consistently high quality of the work and the prompt, reliable service provided each time. Reviewers note that workers consistently arrive precisely on time and pay meticulous attention to detail to ensure everything looks perfect. Many individuals state they would gladly recommend these services to others looking for dependable and trustworthy landscaping assistance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professional work ethic and friendly... See more

Service

People report positive experiences with service, noting that the work is completed to an exceptionally high... See more

Quality

Reviewers express great satisfaction regarding quality, highlighting the perfect job and workmanship... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your two operatives, Aaron and James have done a great job. Taking care and attention at all stages, explaining to me what the process was going to be. They have also left my property and driveway s... See more

Rated 5 out of 5 stars

Scott and Brad were very friendly professional. Explaining each step , appreciated that was nice to understand things. They also left my garden soooo tidy and spotless. Perfect job and workmanship... See more

Rated 5 out of 5 stars

Sean and Oliver have been working the past few days in my neighborhood taking down the fence that goes around the entire place, very professional work keeping everything tidy and clean while also keep... See more


Company details

  1. Landscaping Service

Written by the company

Frontier Surrey Ltd was founded by brothers, Lewis & Michael, who have dedicated their knowledge & passion to their customers which is proven in their continuous quality results. The Family run business is based in Surrey and specialises in Landscaping, Fencing & Design throughout the Housebuilding & Commercial industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Frontier, paving the way 🪏🚜🧱

The Frontier team are doing work at the end of our road in Crookham Park and honestly, I cannot fault them. The route for them (and all plant machines) is directly past our house and every vehicle driving past has been slow and careful (which is a very welcome change), the site is clearly marked, well fenced off and tidy. I work from home and this week has been less disruptive with Frontier working than it is on a normal week! Thank you Michael & Jarick!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Team, thorough and efficient

I had Dan Ashley and Daniels come and rectify some snagging with both my back gate and main fence after I moved into my new build house. They were very communicative and very thorough in fixing the issues and did everything they could to make the fence durable and sturdy. They spent time making sure the fence was safe and removing any nails that could have been dangerous for my little one.
Highly recommend the team at Frontier!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous company to work with

The guys are overall fab. Really communicative, really responsive and really helped us create a wonderful garden. We have used them three times now for 3 different projects including a whole garden makeover. Overall I would highly recommend as they have very skilled people involved for anything necessary!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

As a site manager I have had the…

As a site manager I have had the opportunity to work with frontier on a few occasions. There attention to detail is second to nun.
Sean and marco planted a whole area outside some flats for me they work was first class and very neat. I would recommend them to anyone for there outstanding work they supple 5 stars all round

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Lawn Replacement

I had a great experience with Frontier Surrey Ltd. Nicole, the Customer Care Manager, responded promptly and professionally to my concerns and quickly arranged for my lawn to be replaced.

Today, Sean and Mark came to lay the new lawn, and they did a fantastic job. They worked efficiently, kept the premises clean throughout, and took the time to explain how to care for the lawn going forward.
Very impressed with the service and the outcome — highly recommended!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Kieran and Alfie

Just had the landscaping done in my garden by Kieran & Alfie. Absolutely quality work, they went above and beyond for us. 100% recommend!

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Newly laid lawn

We had a new lawn laid and Sean and Billy were very good and friendly, they kept us up to date with what they were doing every day. We found this Company very professional and would recommend them.
I spoke to Nicole in customer services about after lawn care and she was very helpful.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Nicola and her team including Ben and…

Nicola and her team including Ben and Liam and Phil have done a great job with my garden, putting in drainage holes, re-turfing lawn, putting edging down, patio slabs and white stones in the border and supplying me with plants, always polite, helpful and hardworking thank you Frontier for getting my garden Summer ready!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

New Front and Back Garden

We recently had a complete front and back garden makeover. Throughout the project the Frontier team have provided excellent customer service and delivered really high quality work ! We appreciated the flexibility during the transformation and additional ideas and changes that were made in-flight to improve the overall end result. Thanks to Nicole, David and Bryan especially for being so attentive and making the process easy even though I don’t want to have to make another sausage bap anytime soon 😊 We’re delighted with our new garden and especially pleased as I can now saw goodbye to the lawnmower !

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Garden

The team at Frontier who constructed our rear garden were brilliant from start to finish nothing was too much trouble. We made some design changes while the work was being undertaken and they were happy to accommodate them.
Many thanks to Simon and Chris

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

The best!

Cannot recommend Frontier enough. Nicole has looked after us brilliantly throughout the entire process, and Simon and Marco worked so hard, in some horrible weather, to give us a truly wonderful garden. Thank you all!

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent staff

two of the guys you had working in liphook Chris and Charley. They both were incredibly polite to meet and speak too. they explained and talked about everything they was doing with a smile and care to everyone that spoke to them. I just wanted to say they are incredibly hard working and it's sad to see them gone

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service - thank you!

The whole team at Frontier Surrey were exceptional. Nicole was excellent at dealing with a slightly unclear brief, providing useful advice and helping us figure out what would work best. Simon and Marco who came to do the work were great - they were friendly, professional and worked incredibly hard to get the work done to a great standard and on time - all for a price which was extremely competitive. We couldn't be happier with the result.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company!!

Fantastic Landscaping company from beginning to end. Over the moon with results!! Everyone was so professional and friendly, always answered my questions and queries promptly and had excellent knowledge about what would work best!

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

I recently purchased my first home and was shocked to discover a tree being installed on my property without my consent. I walked outside to find a worker from Frontier Surrey Ltd digging up my front garden without so much as knocking on my door to inform me.

To make matters worse, the tree—a Betula Jacquemontii—is enormous, already taller than my house, and completely unsuitable for the space. This is in stark contrast to what I was told before moving in: that any tree planted would be a small ornamental one, which I was comfortable with.

My property is built on a proactive membrane with landfill and methane gas beneath it, and I was specifically advised not to plant any deep-rooting trees due to the potential safety hazards. Despite this, the installer proceeded to dig and stake wood around the tree without any apparent knowledge of the membrane or the risks involved. When I explained the dangers and asked him to stop, he refused, claiming, "My boss told me to do it, so I have to." And ''Well it needs to go a 3rd of the tree in so''

As the property owner, I clearly told him to stop work, but he ignored me. When I asked if he was aware of the membrane and the limitations on digging depth, he admitted he had no idea. This lack of awareness is deeply concerning, as it could have caused serious damage or safety issues.

I’ve since contacted Frontier Surrey Ltd’s boss, Lewis, to raise my concerns, but his response has been dismissive and uninterested in resolving the problem. This entire experience has been deeply stressful, and I am now left with a massive, inappropriate tree on my property, and no confirmation that the membrane hasn’t been compromised.

I would strongly advise others to avoid this company, as their disregard for property rights, safety protocols, and customer concerns is appalling. This has been a nightmare experience for me as a new homeowner, and I am now left to deal with the aftermath of their negligence.

November 8, 2024
Unprompted review
Frontier Surrey Ltd logo

Reply from Frontier Surrey Ltd

Hi Mollie,

The House Builder appoint contractors based on the drawings that they provide and appoint a contractor based on the costs for carrying out the works to their drawings. We carried out landscaping work on your property which is as per the drawings supplied by them. The Landscaping drawings are designed by a landscape architect that should take into account site conditions and if any specific trees/shrubs need to be selected based on those conditions.

In regards to coming onto your property, the landscaping is a planning requirement to be carried out as per the drawings provided by the House Builder. We always want to have landscaping completed prior to residents moving into their home, but unfortunately trees only get planted in the planting season (November - April). I apologises you weren't made aware of this prior to your move in from the housing association or house builder.

I believe this issue now is now with your House builder and Housing Association.

We are a family-run business, and as you can see from our 28 5 star reviews, our true intentions are to provide a professional & quality product and service to all of our customers, however we have to follow the plans provided by our client.

Lewis responded to your messages promptly, to explain this to you, as well as responding to your email and speaking to the housebuilder/housing association on your behalf.

Rated 5 out of 5 stars

Full makeover and soak away

Could have not wish for a better team if people, from he start to he beginning with a visit from Nicky
Both teams worked hard and none stop from day one, I can say the garden and worked carried out as been outstanding
Even my neighbours have commented on it, I would like to say a big thank to all Nicky team

November 14, 2024
Unprompted review
Frontier Surrey Ltd logo

Reply from Frontier Surrey Ltd

Thanks so much for your great feedback, we are extremely pleased you are happy with your garden works :-)

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