I escalated a complaint to Frost regarding an unresolved issue related to nsave. It has now been 3 days since I sent my complaint email, and I have received no acknowledgment and no response. After... See more
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See what reviewers are saying
Opening an account without stepping your foot inside a physical branch? Easy with Frost. I was up and running with my new account within hours. I like the app easy and intuitive design, which for... See more
Company replied
I have used the Frost card several times during my holidays, and I have found it to be very easy to use. The card is widely accepted at most places, which is convenient. The app is fantastic - it's ea... See more
Company replied
I've been using the Frost app for a couple of months now. The app itself is incredibly visually appealing, with a clean and fresh look, that's pretty straight forward to navigate. When I was initia... See more
Company replied
You should know
2.6
Poor
67 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frost
Why that’s mighty kind of you! We’re all about making your experience the best it can be while gliding around our app, so this is music to our ears (or eyes… err, never mind!).
Perfect
From start to finish the experience was enjoyable. Easy to use and great for saving money, perfect.
January 2, 2023
Unprompted review
Reply from Frost
Thank you for such glowing feedback Jacob!
The best money saving tool
The best money saving tool
I have ever used
January 28, 2023
Unprompted review
Reply from Frost
Wow, thanks Craig. Keep hitting them targets!
Very pleasant app
Very pleasant app, nice and easy to use. Great competition to other similar apps. Unlike the others - great customer support as well.
January 24, 2023
Unprompted review
Reply from Frost
Thank you Regina! That's right - our customer support team are a crucial pillar of the Frost family :)
Reply from Frost
If you're happy, we're happy. Keep conquering your finances James!
Very satisfied with the app
Very satisfied with the app. It’s user-friendly and easy to navigate. The developers couldn’t have done better job!
January 23, 2023
Unprompted review
Reply from Frost
Great to hear! Keep your eyes peeled Adrián, we have lots of exciting new features on the way.
The apps are great
The apps are great! Really user friendly, even for me not being very tech minded.
January 20, 2023
Unprompted review
Reply from Frost
Great feedback. Thanks so much Adam!
Reply from Frost
Thanks for the review Massimo. We're thrilled you're enjoying Frost!
I think the app is very good
I think the app is very good. To improve, you can make more virtual cards, only paid ones, for example
January 19, 2023
Reply from Frost
Thanks for the feedback Vladislav!
Reply from Frost
Thanks for the feedback Rachel.
Applied got it then realised they don't…
Applied got it then realised they don't do direct debits and I was told they did by an agent .
December 12, 2022
Unprompted review
Reply from Frost
Hi Lee
Thanks for taking the time to leave a review.
It is possible to set up direct debits, please visit our support section to read more - https://intercom.help/frost-money-ltd/en/collections/3445342-direct-debits
Apply for an account for over 3 weeks and still waiting
Apply for an account for over 3 weeks, the verification process has been not yet finished !!!!!!!
December 15, 2022
Reply from Frost
Firstly, thanks for taking the time to leave a review!
We’re sorry to hear about the delay you experienced. We are currently manually approving new accounts and this is means that it is taking us longer than usual.
Excellent bank
Excellent bank! The energy switch and save feature is brilliant and has helped us save on our energy bill. Very impressed with the entire platform.
December 9, 2022
Unprompted review
Reply from Frost
Thanks for taking time to leave us a review, we're glad you're enjoying your account!
App is very clear and easy to use I…
App is very clear and easy to use I would give 5 stars if I had access to all payments history.
June 30, 2022
Reply from Frost
Thanks for your feedback - I'll pass your comments on to our development team.
Great customer service!!
Great customer service!!! 👏
App easy to use! 👍
FREE!!! 😊👌
Highly recommended!!!
⭐️⭐️⭐️⭐️⭐️
November 23, 2022
Reply from Frost
You’re making us blush! Before we take five to cool off, we’d like to thank you for such a glowing review.
Frost excels in its simplicity
Frost excels in its simplicity. The app is easy to to use and clear. I look forward to the evolution over the next couple of years.
November 22, 2022
Reply from Frost
Why that’s mighty kind of you! We’re all about making your experience the best it can be while gliding around our app, so this is music to our ears (or eyes… err, never mind!).
Fantastic customer service
I had a problem with my virtual card and contacted Frost through the chat. Harry- customer service representative was very attentive and resolved the issue in no time. Thank you!
November 11, 2022
Reply from Frost
What a way to brighten our day! You’ve successfully inflated the ego of our customer service team, and they thank you for taking the time to recognise their work…
I took my Frost card on the trip to…
I took my Frost card on the trip to Spain. No problem with using the card on the Ryanair flight. Exchange rate is very good and without fees. Highly recommend.
October 12, 2022
Reply from Frost
And the coolest review of the day goes to… YOU! We hope Frost continues to do the business for you 💪
I love the simplicity of the app
I love the simplicity of the app. Everything is so clear, simple and fast. The card arrived within 3 or 4 days and it looks stunning. There are no numbers on it which I think is an awesome idea from the security perspective. I look forward to using frost more!
October 6, 2022
Reply from Frost
So pleased that you’re enjoying the app – keep an eye out for more features coming soon!
My new favourite money management tool
Fantastic account that helps me manage my money.
Absolutely love the melting, cooling and liquid money feature 👍
November 18, 2022
Reply from Frost
We’re over the moon to hear our spend tracking feature is performing just as intended and, more importantly, that you’re getting results from our app during stuffy economic climates!
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