I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes... See more
Company replied
Quick response to any queries or amendments we have. Helpful Account Manager. We wanted to amend our breakfast order, this was not an issue at all. Fruidel supply our milk, Breakfast items and wee... See more
Company replied
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long t... See more
Company replied
Company details
Written by the company
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Contact info
Fruidel House, City Works Business Park, M11 2NB, Manchester, United Kingdom
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4.6
Excellent
314 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to respond, friendly and approachable staff. Very informative and nothing is ever too much trouble. A smooth, positive experience from start to finish!
I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been friendly, approachable, and genuinely helpful. They take the time to explain things clearly and are very informative, which gave me full confidence throughout. Nothing is ever too much trouble – they go out of their way to make sure everything runs smoothly. I wouldn’t hesitate to recommend them!
September 5, 2025
Unprompted review
Reply from Fruidel
Hello Julie, thank you so much for your thoughtful feedback! We’re delighted to hear you’ve had such a positive experience from start to finish. It’s wonderful to know Gareth and the team have been responsive, approachable, and supportive throughout, ensuring everything runs smoothly for you. We truly appreciate your recommendation and look forward to continuing to provide you with the same high level of service.
Fruidel team especially Daniel Edleston…
Fruidel team especially Daniel is quick to respond back to issues/queries.
There was an issue with delivery times being too late however, this was resolved quickly, and the milk is now arriving on time. I would recommend this delivery service.
September 4, 2025
Unprompted review
Reply from Fruidel
Hi Megan, thank you for your lovely feedback! We’re glad to hear Daniel was able to get the delivery timings sorted quickly for you. It’s great to know everything is now running smoothly and that you’d recommend our service. We really appreciate your support!
10/10 Experience!
Luke is really attentive, called a few times to ensure our order was put through correctly and and after our first order was delivered to make sure everything went smoothly. Even when a very minor issue was raised, he made sure to get it sorted and speak to the correct parties to ensure our order was changed to our preferences.
September 2, 2025
Unprompted review
Reply from Fruidel
Hi Cleopatra, thank you so much for sharing your experience. We’re delighted to hear that Luke has been so attentive and proactive in making sure everything went smoothly with your order. It’s great to know he was quick to resolve even the smallest details and ensured everything was tailored to your preferences. We really appreciate your kind feedback. 🌟🍎🍇
Thank you Daniel!
Daniel Edleston was super helpful and efficient. We requested our fruit baskets to be delivered on a different day for our offices, and he resolved the issue on the same day. Thank you!
August 26, 2025
Unprompted review
Reply from Fruidel
Thank you, Annalise, for your kind words! We’re so pleased to hear Daniel was able to quickly arrange your delivery change and keep everything running smoothly. Your feedback means a lot, and we’re glad the service met your expectations. 🥝🍎🍊
Fruidel has been really easy and…
Fruidel has been really easy and efficient to deal with. Our dedicated account manager is super helpful. The team enjoy the fresh seasonal fruit that is delivered each week. A great service all round.
August 21, 2025
Unprompted review
Reply from Fruidel
Thanks so much, Kate! 🍎 We’re delighted to hear the team is enjoying the fresh seasonal fruit each week. It’s great to know you’ve found the service efficient and your account manager helpful — that’s exactly what we aim for. We really appreciate your kind words and support! 🌟🍊
Daniel has been an outstanding account…
Daniel has been an outstanding account representative, consistently providing prompt, professional, and thoughtful support. His responsiveness over email is exceptional, and he always ensures that any issue—big or small—is addressed quickly and thoroughly.
It’s reassuring to know we have someone so reliable overseeing our account. His attention to detail and proactive approach make a real difference, and his support continues to be a valuable part of our day-to-day operations.
Thank you, Daniel, for your continued dedication and excellent service.
August 19, 2025
Unprompted review
Reply from Fruidel
Thank you for taking the time to share such lovely feedback, Janette! 🌟 We’re so glad to hear how much of a difference Daniel’s support makes for you and the team. His professionalism, quick responses, and proactive approach truly reflect the service we aim to provide every day. Knowing you feel reassured and well looked after means a lot to us. We’ll be sure to pass along your thanks to Daniel! 🙌🍊
Great Service
Fruidel has been a great partner for our business. The quality of service is consistently high, and deliveries are always smooth and reliable. Daniel, our account manager, has been excellent, proactive, attentive, and always quick to respond to any requests. His support makes the whole process effortless. Highly recommended.
August 19, 2025
Unprompted review
Reply from Fruidel
Thank you so much for your wonderful feedback, Racheal! 🌟 We’re delighted to hear you’ve had such a smooth and reliable experience with Fruidel. Daniel will be so pleased to know his proactive support has made things effortless for you — we’ll be sure to pass on your kind words. We really value your partnership and recommendation! 🍎🍌
Responsive & reliable
They are responsive and so far (only been with them a month) reliable
August 15, 2025
Unprompted review
Reply from Fruidel
Thank you, Louise 🌟 We’re so pleased to hear your first month with us has been a positive one ✅.
We’ll keep working hard to stay responsive and reliable for you 🍎🥛. Here’s to many more months ahead! 🙌
Flexible Milk Delivery for Company
Milk delivery for the company, every Monday fresh, quantity can always be amended if needed at short notice, very convenient.
Reliable delivery, great contact with customer service, email answers within minutes.
We are very happy!
August 15, 2025
Unprompted review
Reply from Fruidel
Thank you, Ursula 🌟 We’re delighted to hear you’re happy with our fresh Monday milk deliveries 🥛 and that the flexibility to amend quantities at short notice has been convenient for you ✅.
It’s great to know our reliable service and speedy email responses are making a difference 🙌. We look forward to keeping things fresh and hassle-free for you every week! 🐄💛
Fruidel`s Account Manager - Luke T
Fruidel`s Account Manager Luke T, regularly checks in and deals with anything raised for the Month eg Quality control and consistency in the weekly deliveries efficiently and effectively. Thank you.
August 14, 2025
Unprompted review
Reply from Fruidel
Thank you, Victoria 🌟 We’re so glad to hear that Luke’s regular check-ins and attention to quality control have been making a positive difference ✅.
We’ll be sure to pass on your thanks to Luke 🙌 — he’ll be delighted to know his efforts in keeping your weekly deliveries consistent and reliable are appreciated 🍎🍇.
I had a query regarding our order
I had a query regarding our order, which was dealt with by Luke Tyndall. Luke dealt with my query very quickly and kept me updated with each step taken to ensure a super service was provided.
August 13, 2025
Unprompted review
Reply from Fruidel
Thank you, Sarah, for sharing your experience 🌟 We’re so pleased to hear that Luke was able to resolve your query quickly and keep you updated every step of the way ✅.
We’ll be sure to pass your lovely feedback on to Luke 🙌 — he’ll be delighted to know his efforts made such a difference! 🍎🍊
Michelle and Sam were very helpful and…
Michelle and Sam were very helpful and hands-on. Smooth experience and great quality product
August 14, 2025
Unprompted review
Reply from Fruidel
Thank you so much, Elizabeth 🌟 We’re thrilled to hear you had a smooth experience and enjoyed the quality of our products 🍎🍇.
A big shout-out to Michelle and Sam 🙌 — we’ll make sure they hear your kind words! We look forward to continuing to keep things fresh and easy for you 🥝🍊.
Good
We've had a good experience with Fruidel overall — the service is reliable and the deliveries have been a great addition to the office. There have been a couple of quality issues with some of the fruit, which needed flagging, but these were dealt with quickly. Michelle Tebay has been especially helpful and responsive, which has made all the difference.
August 12, 2025
Unprompted review
Reply from Fruidel
Thank you, Amberly, for your kind feedback 🌟 We’re so pleased to hear our service and deliveries have been a great addition to your office 🍏🍌 and that any quality issues were quickly resolved ✅.
A special shout-out to Michelle 🙌 — we’ll be sure to pass your lovely words on to her, and we know she’ll be delighted! We look forward to keeping your office stocked with fresh goodies and great service 🥝🍊.
Poor customer service, sarcastic rep, rude.
Received a call from 0161-3580954 number, representative didn't introduce himself, where he was calling from and asked immediately to speak to the person responsible for supplying milk and fruits for the office. When I said we don't have such a person he then asked how we get those items in the office. I explained I wouldn't be providing that information to him and his response was that he didn't know that it was so precious or something along the lines, with a very sarcastic tone, mocking me.
To that moment that person has not identified who they are or where they are calling from, has not introduced himself or the company he is representing and therefore would not be speaking to the person that deals with the supply of these items (that is myself).
With that attitude, he never will.
August 11, 2025
Unprompted review
Reply from Fruidel
We are very sorry to hear about your recent experience and the way this call was handled. At Fruidel, we take professionalism and courtesy very seriously, and what you’ve described falls far short of the standards we expect from our team.
We will be investigating this matter immediately to identify the representative involved and address this behaviour directly. Thank you for bringing it to our attention — feedback like yours helps us ensure that every interaction with Fruidel is respectful, transparent, and professional.
If you’re happy to share further details so we can fully resolve this, please contact us on 0330 202 1200.
Brilliant service from Fruidel
We couldn't be happier using Fruidel.
The delivery is reliable and always on time. I also really appreciate the flexibility of their subscription options; it's easy to pause or adjust your order when needed. Michelle is very responsive, and helpful, it’s clear she cares about both quality and customer satisfaction.
August 8, 2025
Unprompted review
Reply from Fruidel
Hi Joe,
What a fantastic review – thank you! We’re thrilled to hear our reliable deliveries, flexible subscription options, and customer care have made such a positive impression. Michelle will be so pleased to know her efforts are appreciated – she truly does go the extra mile for our customers.
Thanks for choosing Fruidel, and we look forward to continuing to keep you happy and well-supplied! 🍇🍎
– The Fruidel Team
Happy with Fruidel
Happy with Fruidel, they always come through and are happy to rectify any issues that occur with orders if anything arises - shout out to Michelle telby at fruidel thanks a bunch!
August 8, 2025
Unprompted review
Reply from Fruidel
Hi Tye,
Thanks so much for your kind words! We’re delighted to hear you’re happy with our service and that we’ve been able to resolve any issues quickly. Michelle will be over the moon to see your shout-out – we’ll make sure she gets the praise she deserves!
We really appreciate your support and look forward to keeping you stocked up with fresh fruit. 🍏🍊
– The Fruidel Team
5* from start to finish
Great company, great communication and super products. I use Fruidel to supply customer with Fruit and the feedback is always great. Daniel is fantastic and nothing is ever to much trouble for him. Fully recommend.
August 1, 2025
Unprompted review
Reply from Fruidel
Hello
Wow – thank you for the amazing 5⭐ feedback! 🌟🍎 We’re thrilled to hear you’re happy with our products, communication, and service. It’s fantastic to know your customers love the fruit too! 🙌 Daniel will be delighted to hear your praise – he’s always happy to go the extra mile. 🚚💨
We truly appreciate your recommendation and look forward to keeping the fruit flowing! 🍌🍇
The Fruidel Team
Michelle was understanding
Michelle was understanding, and resolved our situation quickly and efficiently.
August 7, 2025
Unprompted review
Reply from Fruidel
Hi Gary,
Thanks for sharing your feedback! 🙏😊 We’re so pleased to hear Michelle was understanding and got everything sorted quickly and efficiently for you. We’ll be sure to pass along your kind words – she’ll be chuffed! 🍎🙌
Best,
The Fruidel Team
We are loving the fruit which is good…
We are loving the fruit which is good quality. Our account manager Michelle Tebay is very friendly and helpful with any queries we may have
August 6, 2025
Unprompted review
Reply from Fruidel
Hi June,
Thanks so much for your kind words! 🍎🍇 We’re so glad to hear you’re loving the fruit and happy with the quality. Michelle will be over the moon to know you find her friendly and helpful – we’ll make sure she sees your lovely feedback! 😊🙌
Here’s to keeping the fruit bowls full and the smiles coming! 🍌🍊
The Fruidel Team
Always accommodating and professional
We have used Fruidel for a long time to supply our office with milk. They are always accommodating and professional.
August 6, 2025
Unprompted review
Reply from Fruidel
Hi Zoe,
Thank you for your lovely review! 🥛😊 We really appreciate your continued trust in us to keep your office stocked up. It’s great to hear you’ve found us accommodating and professional – that’s exactly what we aim for every day! 🙌
Here’s to many more deliveries! 🚚💨
The Fruidel Team 🍎
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