Fresh Start Waste Services Reviews 225

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff. Many highlight the exceptional customer service, noting quick response times and a smooth overall experience. However, some people were dissatisfied with the delivery service, citing missed collections and issues with waste not being picked up as promised. A few other people also felt that the company's customer service was poor, experiencing difficulties with resolving collection problems and slow responses from account managers.

What people talk about most

Service

Customers generally had positive experiences with service, often highlighting the professionalism and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and professionalism of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers, like those dealing with a... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have had a long working relationship with fresh start using their waste services. Proud to work with a local business and will continue to do so. Claire our account manager has been amazing and... See more

Rated 5 out of 5 stars

Today I had a meeting with Claire about setting up an account for a busy dental surgery I run. Clare arrived exactly on time and was very helpful and attentive. Never met a more bubbly representativ... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always. Claire and the team try to do their upmost best to accommodate any requests we have regarding our weekly bin lifts. I have been a customer for over 5 years now and having an... See more

Rated 5 out of 5 stars

We've been using fresh start for over 8 years, they've been amazing every step of the way. They're always willing to help, when I miss a bin collection they'll always happily come out again on anothe... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Recycling Center

Written by the company

Established in 2006, family-run Fresh Start Waste Services provide commercial business waste management solutions including bins, skips and RORO's to Greater Manchester, Merseyside, Cheshire & Lancashire. We operate our own Materials Recycling Facility handling all commercial waste from Card, Plastic, Food, Glass, Paper, Metal, Wood and much more! As a carbon conscious waste management company, the environment is at the heart of everything we do. We encourage our customers to segregate at source and reward those efforts with reduced costs. This creates a win-win solution for customers who enjoy fair costings and reduced carbon impact.


Contact info

4.2

Great

TrustScore 4 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I rang enquiring about bins and spoke…

I rang enquiring about bins and spoke to Levi Crompton, she was extremely polite and explained everything I need. Thank you Levi, it was a pleasure to speak to you

November 22, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Very efficient with the service

Very efficient with the service, would highly recommend to everyone.

November 14, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

A***

A*** - Ross was extremely helpful and very recommended

November 23, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fresh waste are very friendly company

Fresh waste are very friendly company. nothing is ever to difficult and they are very reactive for us as a customer.

August 24, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

New Bin Service

Good all round professional service from start to finish. Sales rep was great with all info needed given, bins collected on time every week by a great team, can't fault the company, highly recommended

October 16, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Excellent service,

Excellent service, they respond quickly to additional request, and keep us informed of any potential service disruptions.
They provide detailed monthly reports with a breakdown of all waste streams.

November 23, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

We work with Fresh Start in the North…

We work with Fresh Start in the North West and find them to be competent, competitive and compliant.

November 23, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

Fresh Start Waste were professional

Fresh Start Waste were professional, fast and efficient in setting us an account. A great thank you to Time Chabata for linking us to Fresh Start Waste. We will recommend any one to work with them

November 22, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

We've been loyal customers of Fresh…

We've been loyal customers of Fresh Start for several years. The office staff has consistently proven to be helpful, and our collections run seamlessly, like a well-oiled machine. With our established schedule and the flexibility to request additional collections when needed, life has become much more straightforward.

November 22, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback

Rated 5 out of 5 stars

Stephanie Soni – Commercial Development Manager

Whilst using Fresh Start Waste Services, I have received excellent services and our account manager; Stephanie Soni – Commercial Development Manager, has helped transition to a smoother Waste management company offering support along the way, exceeding all expectations at Blair Packaging

November 22, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Taylor and the team have been fantastic…

Taylor and the team have been fantastic in helping us set up sexy fish Manchester. Nothing was too much and they excelled at making anything we needed happen. Highly recommend.

November 21, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Fresh Start are a great company to deal…

Fresh Start are a great company to deal with. Staff are always very pleasant and easy to deal with. Anita is excellent in problem solving and going the extra mile when needed. I would recommend FS to anyone who is looking for a good waste provider.

November 10, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

I highly recommend Fresh Start waste to…

I highly recommend Fresh Start waste to every business looking for a first class service. Claire my account manager is always on hand at any time of the day, she’s thorough, friendly yet extremely professional. Fresh Start are really competitor with their pricing and I’ve no complaints at all! We need more Claire’s in the world. Highly recommend!!

November 17, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

meeting with Claire

We had a meeting with Claire and I found her very helpful and professional. It is a pleasure to work with her.

October 25, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

Having contacted Claire (Dunn) I found…

Having contacted Claire (Dunn) I found her very helpful, knowledgable and efficient, prices quoted were very competitive and setting up an account was easy. I would certainly recommend this company. Thank you guys, (JSO Autobody Ltd).

September 22, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

Rated 5 out of 5 stars

A very happy customer. Already being a customer of Fresh…

Already being a customer of Fresh Start Waste, I needed an emergency swop of a 12 yard skip, they usually require a couple of days notice but realised my urgency so promptly said they could help the very next morning. The skip arrived as promised. Service was great and very efficient.

September 21, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 4 out of 5 stars

Outstanding Manager Nicola

I have been with Fresh Start for years and things ran smoothly but then issue started taking place. However as soon as I spoke to my Account Manager Nicola, she began to sort everything out. Her focus her commitment and her pledge to put things right is truly remarkable. One of the Main Reasons I am still with Fresh Start is because of her. I don’t know how good Fresh Start are but I do know that it’s people like Nicola who give the company outstanding achievements.

September 7, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

visit/audit to Swinton depot plus account in general

Arranged a visit/audit to Swinton depot in March, staff including Nicola Smith and H&S manager Phil Bradshaw very helpful and informative.
The site was well planned out and workforce moved around site with good knowledge of traffic movement.
Nicola Smith our account manager is very helpful whenever we have enquiries with a quick response.

March 29, 2023
Unprompted review
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We will pass your comments onto our hard working team, and really appreciate you taking the time to leave us this feedback.

Rated 5 out of 5 stars

always ready to help with issues and…

always ready to help with issues and information.

June 20, 2023
Fresh Start Waste Services logo

Reply from Fresh Start Waste Services

Thank you for your feedback
We really appreciate you taking the time to leave us some feedback. We will share this with our team. Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look