Fuel Doctor Reviews 

341
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of assistance provided. Customers frequently praise the professional, friendly, and knowledgeable staff for expertly resolving accidental vehicle misfuelling situations with great care. Many consumers note that the technicians arrive promptly, working efficiently to get cars and motorcycles back on the road in no time. However, some people mentioned that initial call arrangements handled by customer service can sometimes differ from the actual on-site technician visit times. Reviewers nevertheless appreciate the direct phone updates provided by workers before arrival, ensuring a reassuring, smooth, and stress-free overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing technicians as extremely friendly,... See more

Service

Customers had positive experiences with service, frequently highlighting fast arrival times, reasonable... See more

Price

Customers consistently note positive experiences with price, highlighting that services are very reasonably... See more

Customer communications

Reviewers express mixed feelings regarding customer communications, noting that while the team was very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called out the Fuel Doctor on Sunday 20th September after wrongly fuelling my Motorbike,the technician that arrived for me was Joe Worths,he arrived at 8.30 pm&worked tirelessly on my bike until1am,... See more

Rated 5 out of 5 stars

After misfueling in Anniesland, Glasgow, one phone call to Fuel Doctor started the process to resolve the problem. Jim (Glasgow area) arrived at the time expected and reassured me he could drain the t... See more

Rated 5 out of 5 stars

Huge thanks to Jim for coming to my aid so quickly after I inadvertently put petrol into my diesel Mitsubishi outlander . Jim arrived and got to work on my car and had it up and running in no time... See more

Rated 5 out of 5 stars

The partner accidentally put the wrong fuel in my car whilst we were on holiday, but Clive at the fuel doctor( Buckfastleigh) turned a stressful situation into one thar he easily resolved for us. He w... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

Put the wrong fuel in your car? Petrol in diesel or diesel in petrol we provide a 24 hour mobile fuel drain call 0333 444 9000 1 hour call out, all major cards taken


Contact info

4.8

Excellent

TrustScore 5 out of 5

341 reviews

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No recent history of asking for reviews

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4.8

All reviews

(341)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service , Steve checked the car thoroughly, communicated and explained it so well… completely made me feel that the mistake was common but sorted it so well.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

I was so stressed after putting the…

I was so stressed after putting the wrong fuel in my car, but luckily I hadn’t started the engine. I called Fuel Doctor and Steve came to the rescue. He arrived quickly, was so friendly and kind that my stress completely went away. He drained the tank efficiently and turned what could have been a horrible experience into a really smooth one. Thank you, Steve – highly recommended!

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Steve who dealt with my car was brilliant. Did a fantastic job, friendly and had a lovely smile to brighten my day. Steve you deserve a medal.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Stephen Orrett from Fuel Doctor

Stephen Orrett , was informative , efficient and very professional . Very impressed with the service . He was quick and explained the whole process throughout . Very helpful and relieved that this could be sorted very quickly.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fuel Doctor Top marks from me, Thanks

Top marks from me, very helpful indeed, put through to a real person who really cared.
It was 1 am and I had fuel problems, no fault of mine, and my breakdown service I have, took £249 from me for someone to come out to me, they called me back 10min later to say they cannot come out until the morning, they said they could tow me home, I said that would not work as street always full of parked cars.
I said that I would wait until the morning and sleep in the car, half hour later they said they would send me a taxi to take me home, I said no as my car was parked on double yellow lines, and there is a lot of yobs about.
I took it upon myself and called the FUEL DOCTOR, I told the lady I was 75 yrs old and did not agree to anything that my breakdown company wanted me to do,
She said just give her 5 min and she would call me back, which she did. and said someone will be with you within the hour,
40 mins later Jack turned up and did a first class job fixing my problem ,and £70 cheaper. thanks jack.
My breakdown service is through my insurance, and I pay top premium, this is only the second time I have used this service in over 12 years, first time I called them out it took over 8 hours to come to me, and still the problem was not fixed, I used my local garage to solve the problem.
I will never use this breakdown service again, EVER.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

My sister put the wrong fuel in her car…

My sister put the wrong fuel in her car & luckily didn’t start the engine. I Called Fuel Doctor & Mohammed quickly came to the rescue. He drained the tank & was very friendly & kind. He quickly reassured my very stressed sister & took the time to explain everything he was doing (she is profoundly deaf). Also, in a very gentle, humorous way, gave her some pointers how to avoid doing the same thing in the future. Very grateful for the friendly professional service we received. Thank you so much Mohammed 🙏🙏🙏🙏🙏

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Jim in Milngavie

Great service from Jim in Milngavie. I'd put diesel in my car and driven over 5 miles before noticing, Jim came out and took about 50 minutes but he got it running again. Great price for the service and very thankful

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Joe from Newcastle

Had joe from Newcastle come out and he was outstanding drained the tank and battery was dead stayed an extra hour charging battery. and followed Me to the garage to make sure van started .credit to the company give this man a wage rise top man joe 🙌

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service by Jim

Great service by Jim! Kind and explained what I needed to do at all stages! I called at 6pm after mistakingly adding ad blue to diesel tank (as he was on his way home) and he was with me within 40 minutes! Highly recommend! Made a stressful situation a lot easier! Thanks again Greg

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and Trustworthy

After noticing at Tesco Firestation Fuel Station I had put petrol into my partners diesel car I panicked.
As an AA member, the charged me £270 but could not change the fuel till Tuesday (36hrs later). A tow truck was send out and expected in an hour. After 1 hour I recieved a further notification advising another w hours before the tow truck would arrive, so I called the Fuel Dr.
Jim advised me his SatNav said 57mins to get to me and he was right on time. He pushed my car away from the pump, hooked up the machine and within 20mins the tank was empty and able to be refilled and safely started. This was only £160!
I couldn't recommend Fuel Dr and Jim more highly, hopefully I won't have to use their service again but they will most certainly be my first call if I do.
Very disappointed in Tesco however as due to their 'affiliation' with the AA they were not allowed to advise any other service exsisted. I'll be writing a letter of complaint to them next.
10/10 would use Fuel Dr again.
Thanks Jim!

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Old person strikes again

I had the services of Jacob this afternoon who was very efficient with sorting my issue,
I received Fuel Doctors assistance through RAC who arranged there visit,
Big thanks to Jacob for easing my stress

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Absolute gem traveled a good distance late on at night to help me out of a literal mix up, I put petrol in a diesel car 😆
The man that came to my rescue was well mannered and didn't laugh too hard, proper professional, thanks again.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service

Hi, First Class Service 10/10 if i could give higher i would. 🏆 i have a lot on & lifted the wrong pump. I realised when i put the Nozzle back in it's holder. My friend recommened Fuel Doctor a lovely lady at the main call centre took all the details & very lucky for me jim ( A pure gentleman ) took the job from another worker or i would have been stuck for hours. Jim was local had a great chat of where we lived knew the van inside out incase the wrong fuel might have got into the fuel pipes & filter thankfully it hadn't not long after i was on my way & happy to say Betsy ( Van ) survived her ordeal. Thank you sir. 😆

July 19, 2025
Unprompted review

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