Fuel LagoonReviews 

516
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are well-made, functional, and often exceed expectations in terms of fit and material. Many appreciate the speedy delivery and efficient order process, with items arriving promptly and often quicker than anticipated. The service is frequently highlighted as excellent, with the team being helpful, proactive in resolving issues, and even accommodating custom requests. However, some customers also noted issues with product fit, finding certain covers to be loose or not as snug as expected, which could affect their functionality in adverse conditions. A few other people also felt that the delivery experience was problematic, with parcels being lost or delayed by the courier, or missing items in their order.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, perfect fit, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent and high... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick dispatch and prompt... See more

Service

Customers had positive experiences with service, consistently reporting it as excellent, prompt, and fast.... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fuel Lagoon is a small Uk Company who take pride in providing quality, functional and stylish products. The Team @ F.L recently provided me with a five piece internal Thermal Cover Set and extern... See more

Company replied

Rated 5 out of 5 stars

Fab products! These van thermal screens fitted our Renault Master perfectly without breaking the bank! Perfect for blocking out the sun - keeping van cool and creating privacy during day/night. Easy t... See more

Company replied

Rated 5 out of 5 stars

I received a faulty item from the guys at Fuel Lagoon and they were really proactive in sorting the issue out, even allowing me to visit the premises to swap the item over and check it out before tak... See more

Company replied

Rated 5 out of 5 stars

I ordered a full set of thermal blackout blinds for a classic landrover 90 but needed them urgently for a road trip. Even though things were busy and they are made to order, Beth and Nancey got them m... See more

Company replied


Company details

  1. Truck Accessories Store

Written by the company

UK Family Business making Campervan accessories for the van lifers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

516 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(516)

109 reviews in the last 12 months

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Rated 4 out of 5 stars

Good - would recommend

Good delivery experience, the product purchased (a windscreen cover) is of good quality and would receive 5 stars but for one telling omission which I am highlighting here by way of feedback: had it come with some kind of velcro-style wing mirror attachment, this would prevent it from being pulled off by stubborn and high winds, and seems to be an omission in terms of product design. Aside from that, I'd definitely recommend both the shopping experience and the products - and have, online, when the opportunity has arisen. All the best to you folks and keep up the good work - bravo.

*Edit: I meant nothing to attach the bottom of the cover to the door handles. There was indeed a velcro attachment for the wing mirrors - but the absence of anything to secure also to the door handles means these are still prone to undue wind interference.

April 22, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Hi Duncan, please do get in touch with us regarding your order. All our screen covers come with velcro under the mirror section so that you can fix the screen covers around the wing mirrors if this is not the case and your screen cover is missing velcro under the mirrors then please do get in touch with us so we can resolve this for you

Rated 5 out of 5 stars

Ordered front window cover for my t5

Ordered front window cover for my t5, brilliant fit and quality! Only problem I had was the delivery company lost my parcel . But was quickly resolved by Beth at fuel lagoon.

September 24, 2025
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Reply from Fuel Lagoon

Thanks for leaving us a review, sorry that you had some delivery issues but i'm pleased to hear Beth was able to resolve it quickly for you!

Rated 5 out of 5 stars

Easy to use website

Easy to use website, well priced items, very helpful with details of when items not in stock will be in

September 26, 2025
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Reply from Fuel Lagoon

Thanks for leaving the review! We're pleased to hear you found our website easy to use, items well good value for money and we were able to help advise you on when our items would be back in stock!

Rated 5 out of 5 stars

Great service and quality products

Fast delivery easy to order and great quality products I’ve bought the thermal window covers a while ago really good quality and great service

September 26, 2025
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Reply from Fuel Lagoon

Pleased to hear you thought our thermal blinds where really good quality and the service was great! Happy Camping

Rated 5 out of 5 stars

What a great company brilliant service…

What a great company brilliant service love the product more than i expected

September 19, 2025
Unprompted review
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Reply from Fuel Lagoon

That's so great to hear that our product went beyond your expectations! Thanks so much for taking the time to leave us a review!

Rated 4 out of 5 stars

They had a product that was designed…

They had a product that was designed for my vehicle that I couldn't find elsewhere, but I think the quality could be improved for what they cost, namely the edge binding, I don't think it will up to multiple packing/unpacking but in general I'm happy with the blinds.

September 2, 2025
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Reply from Fuel Lagoon

Thank you for the feedback on this, we really do take it on board and are always striving to better ourselves. The binding on the thermals is something we are currently looking into upgrading as we speak!

Rated 5 out of 5 stars

I bought a screen cover for both of my…

I bought a screen cover for both of my campers, both weren't in stock so I emailed them to ask when they would be back in stock, they replied to me quickly both times saying they would email me to let me know when they would be back in stock. They did email me straight away as soon as they were in stock. Good service, good quality and well priced, faultless.

September 5, 2025
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Reply from Fuel Lagoon

Thanks for taking the time to leave us this review! We like to stay true to our word, we always message our customers who have enquired when the items will be back in stock to let them know as soon as they are ready to order again !

Rated 4 out of 5 stars

Cannot comment on the wind screen cover…

Cannot comment on the wind screen cover as I've not had the opportunity to use it yet.
But had a message on the 26th August to say it would be delivered on the 27th...came home especially to be at home for the 2 hour time slot. Did not delivered.. then another message to say they would deliver the next day....time slot given....did not arrive. Then another message to say they would deliver the following day ! Unfortunately there was not the opportunity to leave in a safe place ...eventually delivered on the 29th August..
Edit
At this point in time I still haven't used the cover but I did order one for my friend and she thinks it great
I will update my comments when I have used mine.

August 27, 2025
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Reply from Fuel Lagoon

Hi Susan, sorry to hear you had issues with your delivery. it does seem unfair to leave Fuel Lagoon a 3* review when the review should be on the delivery company. In this review you are talking specifically about the delivery companies service not ours. If you had contacted us regarding this then we could have looked into it for you and help you with any delivery issue. Please consider changing your review to support a small family run British business.

Rated 5 out of 5 stars

Stealth thermal black out blinds

Stealth thermal black out blinds. They’re great, fit perfectly.

August 26, 2025
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Reply from Fuel Lagoon

Pleased to hear that you found the stealth thermal blinds to fit perfectly! Thanks for supporting us!

Rated 5 out of 5 stars

Happy customer.

Very efficient company to deal with & helpful when questions asked about additional items.
Prompt delivery & very happy with item purchased.

August 27, 2025
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Reply from Fuel Lagoon

Pleased to hear you were happy with the service and item! Thanks for leaving us a review!

Rated 5 out of 5 stars

Mint product and great…

Mint product and great delivery...overall very happy with Fuel Lagoon...

September 26, 2024
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Reply from Fuel Lagoon

Thanks for supporting our small family business! Pleased you were happy with everything

Rated 5 out of 5 stars

Very happy with our purchase

Very happy with our purchase. Looks great on the van and fits vary well.

August 22, 2025
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Reply from Fuel Lagoon

Really appreciate you taking the time to leave a review. Glad we could help with your camping setup!

Rated 5 out of 5 stars

Very happy

Item fits the van and seems to be well-made. Was delivered quickly.

July 29, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks for supporting our small family run business!

Rated 5 out of 5 stars

Screen wrap

I bought a screen wrap which arrived promptly and fits beautifully. Their customer service was excellent. Can highly recommend.

July 28, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks so much for this review! pleased to hear you are happy with the customer serivce in particular, we always try to help as best we can!

Rated 5 out of 5 stars

Excellent Fuel lagoon

Every camper/motorhome I buy, the first purchase is always from Fuel lagoon, the designs are perfect for making every van individual, great products and fast delivery.

July 30, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Aww thanks so much for such a lovely review Billy, it means a lot to us, it really does! Im glad you keep coming back for more! We will give you a message with a little discount code!

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