Fuel LagoonReviews 

516
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are well-made, functional, and often exceed expectations in terms of fit and material. Many appreciate the speedy delivery and efficient order process, with items arriving promptly and often quicker than anticipated. The service is frequently highlighted as excellent, with the team being helpful, proactive in resolving issues, and even accommodating custom requests. However, some customers also noted issues with product fit, finding certain covers to be loose or not as snug as expected, which could affect their functionality in adverse conditions. A few other people also felt that the delivery experience was problematic, with parcels being lost or delayed by the courier, or missing items in their order.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, perfect fit, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent and high... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick dispatch and prompt... See more

Service

Customers had positive experiences with service, consistently reporting it as excellent, prompt, and fast.... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of the ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fuel Lagoon is a small Uk Company who take pride in providing quality, functional and stylish products. The Team @ F.L recently provided me with a five piece internal Thermal Cover Set and extern... See more

Company replied

Rated 5 out of 5 stars

Fab products! These van thermal screens fitted our Renault Master perfectly without breaking the bank! Perfect for blocking out the sun - keeping van cool and creating privacy during day/night. Easy t... See more

Company replied

Rated 5 out of 5 stars

I received a faulty item from the guys at Fuel Lagoon and they were really proactive in sorting the issue out, even allowing me to visit the premises to swap the item over and check it out before tak... See more

Company replied

Rated 5 out of 5 stars

I ordered a full set of thermal blackout blinds for a classic landrover 90 but needed them urgently for a road trip. Even though things were busy and they are made to order, Beth and Nancey got them m... See more

Company replied


Company details

  1. Truck Accessories Store

Written by the company

UK Family Business making Campervan accessories for the van lifers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

516 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(516)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic item

Fantastic item. Speedy delivery. It looks awesome. Thank you Fuel Lagoon

July 22, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks for taking the time to leave us a review, it really means a lot to a small business like ours. We’re so pleased everything arrived quicker than expected. Enjoy your travels!

Rated 5 out of 5 stars

No problem here

No problem here , fuel lagoon make great stuff which is made to last.
Delivered on time and quickly too.

July 29, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks for taking the time to leave us a lovely review!

Rated 1 out of 5 stars

Unhappy

Unhappy customer

July 22, 2025
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Reply from Fuel Lagoon

Hi Stephen, Its a real shame to see that you have left our small family run business a 1* review, it seems very unreasonable considering you had a vehicle that we do not make screen cover for. We did everything we could to make the best out of the situation. We offered you to return the screen cover for a full refund. You had a Toyota Regius and the item you purchased was for a Toyota Hiace. You did not return the item and decided to keep it? So exactly how bad was the product and the service you received. Please consider changing your review to prevent unfair representation of our company. Or alternatively if you feel the product and service really is worthy of a 1* review then I suggest you return the item for a refund as that would align better with your apparent feelings.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Immediate email reply. Great packaging. Excellent product.

June 30, 2025
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Reply from Fuel Lagoon

Happy to help, thanks for taking the time to leave us a review!

Rated 5 out of 5 stars

Easy ordering and speedy delivery

Easy ordering and speedy delivery.
Haven’t used the screen cover yet so can’t comment but will amend review in August after putting it through its paces.

June 23, 2025
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Reply from Fuel Lagoon

Thanks for taking the time to leave us a review it really means a lot to a small business like ours. We’re so pleased everything arrived as expected. Enjoy your travels!

Rated 5 out of 5 stars

Fast delivery

Ordered a windscreen cover for my transit a few days before my trip. Was a bit concerned it wouldn’t turn up on the advertised 1-3 days as previous experience from other companies failed to deliver.
It turned up! Shipping was really quick and the cover is well made. I would of loved the cover with the eyes but I couldn’t justify paying double the price for it

June 23, 2025
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Reply from Fuel Lagoon

pleased to here the item arrived in time due to our super speedy delivery! The eyes are hand printed here by Dylan which takes quite some time and the media is expensive so this is the reason why having the eyes added does bump up the cost. Thanks for taking the time to leave us a review we really appreciate it!

Rated 5 out of 5 stars

Great service

Beth was so helpful on making sure we got the right fit for our van. Emails and info were a great help

June 27, 2025
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Reply from Fuel Lagoon

Thanks so much for leaving a review, were pleased to hear Beth was helping in you making the right choice for your camper van. We always try to go above and beyond for our customers

Rated 5 out of 5 stars

Thermal internal cab screens

A little more expensive than other options, but exceptional quality.

June 25, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks for taking the time to leave us a review, we are not always the cheapest on the market but we are a small family run business who take pride in the products we make so our prices do reflect this. Buy well, buy once as we like to say!

Rated 5 out of 5 stars

Great customer service and a great product too!

Very impressed with receiving a call to check and confirm my order was correct fit for my Van... helped me spot I missed a bit too :)

June 24, 2025
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Reply from Fuel Lagoon

We always like to resolve any issues with orders before they become an issue, so try to go and above and beyond to make sure our customers are happy with their order! Thanks for taking the time to leave us a review!

Rated 5 out of 5 stars

Top quality screens

Thermal screens are top quality and a perfect fit for the T6.

June 23, 2025
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Reply from Fuel Lagoon

Pleased to here the thermal blinds were a perfect fit to your T6 and you felt they were top quality. Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 4 out of 5 stars

Great price for the screen wrap and…

Great price for the screen wrap and super fast delivery.

June 23, 2025
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Reply from Fuel Lagoon

Hi Paul, thanks so much for taking the time to leave a review. We would love to know what we could do to improve to get that extra 5*s if you think its a great product and were happy with the service. Any feedback on this would be great!

Rated 5 out of 5 stars

Very happy customer

Brilliantly designed and beautifully made, the screen cover was delivered much faster than I'd expected.
Couldn't be happier with the product and the service - well done all.

June 23, 2025
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Reply from Fuel Lagoon

Aww that lovely to hear, i'm glad our effort has been noticed. Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 4 out of 5 stars

Unfortunately the post office would not…

Unfortunately the post office would not deliver as the postage wasn't paid for. Eyes look great, but that's why I gave 4 stars.

June 23, 2025
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Reply from Fuel Lagoon

Hi Jacky, thats really strange all our postage is prepaid before shipping. Please email us so we can look into this for you!

Rated 5 out of 5 stars

Van air vent covers storage

Great item fast delivery

June 23, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Thanks so much for taking the time to leave us a review! It means a lot to our small family run business! Pleased to hear you were happy with the fast delivery

Rated 5 out of 5 stars

Brilliant experience with Fuel Lagoon

Brilliant experience with Fuel Lagoon! The thermal blinds for our Vito are excellent quality and a perfect fit. Fast delivery too! Would recommend.

June 23, 2025
Fuel Lagoon logo

Reply from Fuel Lagoon

Pleased to hear you are happy with the thermal blinds specifically tailored for the Vito and the fast delivery for our handmade items! Thanks so much for taking the time to leave us a review! It means a lot to our small family run business!

Rated 5 out of 5 stars

What a nice bunch of people there at…

What a nice bunch of people there at fuel lagoon.
Made contact after purchasing our new campervan from Milldown Campers and they supplied us with a blackout cover for the front screen of the van and side doors when we purchased it. However on our first trip out it was very cold on our second day so we decided to purchase the insulated window covers which where an 8 window package. They arrived very quickly and fitted very well, so if you need a set for your Toyota Velfire, we would recommend them. Thanks again Beth

June 23, 2025
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Reply from Fuel Lagoon

That is so lovely to hear, thanks so much for taking the time to leave us a review! It means a lot to our small family run business! Im pleased to hear you were happy with our service and product

Rated 5 out of 5 stars

Perfect fit and looks great

The website has a very easy to navigate system which allowed me to choose the right screen wrap for my van. Purchase and delivery were very easy and quick.

The screen warp is a perfect fit for my Swift Monza (Torneo Custom) and looks great as well as blacking out all the front windows.

Quality of the product seems great so far, time will tell that it holds up to the elements of the great British weather.

May 27, 2025
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Reply from Fuel Lagoon

Please to hear you are happy with the blind for your ford tourneo custom! Thanks so much for taking the time to leave us a review!

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