I cant believe anyone would give than more than a zero star. This is a fraudulent company and I have started court proceedings to get my money from them. I ordered 2 coffee tables, only one was... See more
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This company have been appalling. I placed an order on 4th December but have heard nothing since. I don't know if they're incompetent or just plain dishonest. Don't waste your money ordering from them... See more
DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! I ordered and paid over £500 for a table which on order confirmation stated that it would be delivered within 7-10 days. DON'T BELIEVE THEM! 1 month, 3 e... See more
I received a call today from Raymond in FURCO’s customer service team, and it was truly appreciated. While there had been a couple of minor issues with communication since my order, Raymond ensured th... See more
Company details
Written by the company
FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Contact info
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, United Kingdom
- 03331883350
- sales@furco.co.uk
- furco.co.uk
Better than expected
I was unsure about buying from furco with all the negative reviews but I am so happy I did! The sofa I bought is excellent quality and arrived in one week and the delivery guys were great. The customer service advisors were very helpful and got back to me quickly. I will say that they use a number of company names (when the delivery company called they said they had my order from Furniture Instore) and I haven’t received a full receipt as proof of purchase in case I need to claim on the warranty.
November 9, 2023
Unprompted review
Reply from FURCO
Dear Charlotte,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Reply from FURCO
Dear Monika,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Purchased a bed and didn’t hear…
Purchased a bed and didn’t hear anything from them. After almost a week they told me the bed wasn’t available and tried to sell me an alternative. I immediately replied no and requested a refund. They emailed to say that the refund wouldn’t be processed until the next weekend and kept my money even longer. They did asked me to call them to discuss but I then got an answer phone message and no one on the end of the phone. This was on a Saturday. Not impressed with the communication.
Evidence of order:
Thank you for placing an order with FURNITURECO.
You order has been successfully received and we will contact you 1-3 days before the scheduled delivery date.
All delivery updates are now answered via email, please allow us up to 24-48 Business Hours to respond
As our phone lines can be very busy, we now update customers by email.
Your Order #000017727
October 15, 2023
Reply from FURCO
Dear Claire,
Thank you for reaching out to us. We're sorry to hear that there's an issue with your order. We take every inquiry seriously, but unfortunately, we couldn't find any records in our system matching the details you've provided. This situation is certainly unusual, and we're keen to resolve it as quickly as possible.
To assist you further, could you please provide the following information:
- Order number or confirmation number (if available)
- Date of the order
- The email address used for the purchase
- Details of the items ordered
This information will help us in tracing your order or understanding if there has been a mix-up. If it turns out that the order was not placed with FURCO, we recommend checking with any other retailers you might have used around the same time.
Your patience and cooperation are greatly appreciated as we work to sort this out. Please feel free to reach out to us at sales@furco.co.uk for any further assistance.
Best regards,
Samantha
Customer Service Manager
FURCO
After waiting a week they told me they…
After waiting a week they told me they couldn't deliver to my area very disappointing
October 4, 2023
Reply from FURCO
Dear Shauna,
Thank you for reaching out to us. We're sorry to hear that there's an issue with your order. We take every inquiry seriously, but unfortunately, we couldn't find any records in our system matching the details you've provided. This situation is certainly unusual, and we're keen to resolve it as quickly as possible.
To assist you further, could you please provide the following information:
- Order number or confirmation number (if available)
- Date of the order
- The email address used for the purchase
- Details of the items ordered
This information will help us in tracing your order or understanding if there has been a mix-up. If it turns out that the order was not placed with FURCO, we recommend checking with any other retailers you might have used around the same time.
Your patience and cooperation are greatly appreciated as we work to sort this out. Please feel free to reach out to us at sales@furco.co.uk for any further assistance.
Best regards,
Samantha
Customer Service Manager
FURCO
Terrible process and worst customer service ever
First of all, be aware of their fake reviews in their site which says Trusted pilot rating is 4.6 with over 2.5k reviews. The same thing with the google review which is non existent. Do not expect to receive order confirmation if you paid with Klarna.... I have to contact their Customer service to confirm. Then 10 days pass with no news of delivery. I then contacted them again. One of their assistant confirm that they are about to contact courier, then no further news received until you chase them again few days later. At that point, I was offered alternative sofa as they do not have the sofa that I originally order. I requested refund but they still offer more options which was time wasting..I felt that I was misled in the process as well. My money got hold until today.. It has passed almost 3 weeks since I ordered and I have requested refund since a week ago... They did confirm it should have been processed but it never come. They will tell you "we will check again and confirm with you". However, do not expect that they will confirm unless you chase them! Also, I am unsure if I would get my refund. Stay away!
August 29, 2023
Reply from FURCO
Dear Angie,
Thank you for reaching out to us. We're sorry to hear that there's an issue with your order. We take every inquiry seriously, but unfortunately, we couldn't find any records in our system matching the details you've provided. This situation is certainly unusual, and we're keen to resolve it as quickly as possible.
To assist you further, could you please provide the following information:
- Order number or confirmation number (if available)
- Date of the order
- The email address used for the purchase
- Details of the items ordered
This information will help us in tracing your order or understanding if there has been a mix-up. If it turns out that the order was not placed with FURCO, we recommend checking with any other retailers you might have used around the same time.
Your patience and cooperation are greatly appreciated as we work to sort this out. Please feel free to reach out to us at sales@furco.co.uk for any further assistance.
Best regards,
Samantha
Customer Service Manager
FURCO
Sofa looks & feels great .
Sofa looks & feels great .. Really pleased with it ( Elegance 2 seater ) , Exactly as pictured
Quick delivery ( 5 days ) .. Helpful delivery guy..
April 2, 2023
Reply from FURCO
Dear Lisa,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
I can’t believe you call yourself a…
I can’t believe you call yourself a company
Poorly organised
Very poor customer service
NOT relabel
You don’t get what you paid for
April 10, 2023
Reply from FURCO
Dear Mekdes Leta,
We're truly sorry to hear about your disappointing experience with our company. Please accept our sincerest apologies for any inconvenience caused.
Your feedback is deeply concerning to us, and we take these matters very seriously. We understand the frustration and disappointment that can result from poor organization and customer service, as well as not receiving what was expected.
Our team is actively investigating the issues you've raised to identify areas for improvement and ensure that corrective measures are implemented promptly.
Please rest assured that we're dedicated to addressing these concerns and improving our processes to prevent similar situations from occurring in the future. We value your feedback and appreciate the opportunity to make things right.
If you would like to discuss your experience further or provide additional details, please don't hesitate to contact us directly. Your satisfaction is our top priority, and we're committed to resolving any outstanding issues to your satisfaction.
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience or disappointment you've experienced.
Best regards,
The FURCO Team
Highly recommend
Excellent service from order to fitting to after sales and care. Highly recommend
March 6, 2023
Unprompted review
Reply from FURCO
Dear Mahboob,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
High quality bespoke furniture at great prices!!!
Excellent choice of furniture at great quality and prices. Just what i was looking for. The customer service and delivery times were top notch. Thrilled with my new wardrobe . Highly recommend.
March 10, 2023
Unprompted review
Reply from FURCO
Dear Nabilah,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Excellent Quality & Service
Excellent & friendly service. Would 100% recommend to anyone looking to buy quality furniture. Extremely happy with mine and looking forward to re-ordering again very soon!
March 17, 2023
Unprompted review
Reply from FURCO
Dear Nadiyah,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
I recently purchased some furniture…
I recently purchased some furniture from here and the quality was fabulous. Customer service was excellent. Will be buying from here again in the future!
March 15, 2023
Unprompted review
Reply from FURCO
Dear Fatiha,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Great service and fast delivery
The company is great. Needed some assistance the customer service line is super helpful. Ended up buying new sofas and I can’t fault anything the quality and comfort is impeccable. Delivery was fast and faultless. Thanks.
March 8, 2023
Unprompted review
Reply from FURCO
Dear Nabeel,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Reply from FURCO
Dear Ruhel,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Amazing quality and service
Amazing quality, so so very happy with the sofa I ordered, was delivered on Saturday 11/3, delivery driver was well mannered and respected my property.
March 11, 2023
Unprompted review
Reply from FURCO
Dear Islam,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
I’ve had an amazing experience here
I’ve had an amazing experience here. Staff were very friendly and had looked after me very well! They had everything I wanted and the quality of the furniture is top notch. Definitely will be back here again and highly recommend 👌
March 14, 2023
Unprompted review
Reply from FURCO
Dear Arif,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Amazing experience
Amazing experience, staff were friendly and supportive, the entire process from start to finish was extremely smooth and professional. Thank you, I will be a repeat customer for sure.
March 14, 2023
Unprompted review
Reply from FURCO
Dear Aadam,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Avoid this company
Avoid this company. It us the same company. If it was really under new management they would have changed their name completly.
I ordered a sofa and didn't even get a invoice through.
I ordered it on 17th March 2022.
I tried phoning and emailing I emailed more than a dozen times. I've still not had a email or reply from them.
I messaged 10 times they wouldn't get back to me. In the end I had to use my bank to get my money back. They took over £1000. They are conmen plain and simple!
March 22, 2022
Unprompted review
Reply from FURCO
Dear Robert Bonar,
We're deeply sorry to hear about your disappointing experience with our company. Please accept our sincerest apologies for any inconvenience caused.
Your feedback is extremely concerning to us, and we take these matters very seriously. We understand the frustration and disappointment that can result from a lack of communication and failure to receive your order.
Our team is currently investigating the issues you've raised to identify areas for improvement and ensure that corrective measures are implemented promptly. We are committed to addressing any lapses in our service and improving our processes to prevent similar situations from occurring in the future.
Please rest assured that we are dedicated to resolving this matter to your satisfaction. If there is anything further we can do to assist you or if you would like to provide additional details about your order, please don't hesitate to contact us directly.
Once again, we apologize for any inconvenience or disappointment you've experienced, and we appreciate the opportunity to make things right.
Best regards,
The FURCO Team
Excellent customer service & Products
Excellent customer service. Responsive and solution focused. Amazing wardrobes. Great quality. If buying a Giona with sliding doors, I’d strong recommend that you arrange for professional assembling as instructions aren’t appropriate for DYI jobs.
February 15, 2023
Unprompted review
Reply from FURCO
Dear Gloria,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
I am confident this IS Furco.co.uk
Telling when you have to change your TrustPilot to this is not furco.co.uk.
Like many customers on here, I ordered a table in December, I was emailed a 1 line email saying delivery would be February due to the holidays.
I am patient, I wait, I don't want to wait until Feb and email for a refund. No answer to any of my three emails. I then decide I'll just proceed with the order and email to let them know. No answer.
I wait until Feb and email asking for a status update. My reply? I was shocked to receive one. 'did we not refund you'?, Er no! Why are you asking me.
I was then told my order may have been dispatched but they weren't sure and would have to check. I asked how they could they possibly be unsure and not know?!
I was told they didn't have my order and I would be refunded that day. Two days later, no refund, no response to emails.
I am now raising a dispute with PayPal, thankfully I'm confident I'll get my money back.
What sort of jester company is this? My 6 year old would provide better, more customer focused responses. As many others, save your energy, time and money. Just avoid.
February 3, 2023
Reply from FURCO
Dear C B,
We're deeply sorry to hear about your disappointing experience with our company. Please accept our sincerest apologies for any inconvenience caused.
Your feedback is extremely concerning to us, and we take these matters very seriously. We understand the frustration and disappointment that can result from a lack of communication and delays in processing orders.
Our team is currently investigating the issues you've raised to identify areas for improvement and ensure that corrective measures are implemented promptly. We are committed to addressing any lapses in our service and improving our processes to prevent similar situations from occurring in the future.
Please rest assured that we are dedicated to resolving this matter to your satisfaction. If there is anything further we can do to assist you or if you would like to provide additional details about your order, please don't hesitate to contact us directly.
Once again, we apologize for any inconvenience or disappointment you've experienced, and we appreciate the opportunity to make things right.
Best regards,
The FURCO Team
Fantastic service!
Seen quite a few bad reviews on here. However, i cannot fault this company. Absolutely brilliant sofa, TOP quality, delivery team was fantastic too. All round great service.
January 15, 2023
Unprompted review
Reply from FURCO
Dear Josh,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
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