I cant believe anyone would give than more than a zero star. This is a fraudulent company and I have started court proceedings to get my money from them. I ordered 2 coffee tables, only one was... See more
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This company have been appalling. I placed an order on 4th December but have heard nothing since. I don't know if they're incompetent or just plain dishonest. Don't waste your money ordering from them... See more
DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! I ordered and paid over £500 for a table which on order confirmation stated that it would be delivered within 7-10 days. DON'T BELIEVE THEM! 1 month, 3 e... See more
I received a call today from Raymond in FURCO’s customer service team, and it was truly appreciated. While there had been a couple of minor issues with communication since my order, Raymond ensured th... See more
Company details
Written by the company
FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Contact info
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, United Kingdom
- 03331883350
- sales@furco.co.uk
- furco.co.uk
Item discontinued
Item discontinued, asked for a refund. Tried to ring them up, no reply mailbox is full.
Heard nothing.
January 21, 2024
Reply from FURCO
Hello Sarah,
We apologize for the inconvenience caused by the discontinuation of your item and the difficulty in reaching us. We understand how frustrating this situation has been and regret the lack of communication on our part.
We are glad to inform you that your refund has been initiated. If you have any further questions or need assistance, please don't hesitate to contact us directly at sales@furco.co.uk.
Thank you for your patience and understanding.
Best regards,
The FURCO Team
Reply from FURCO
Hello Brenda,
Thank you for your positive feedback! We're delighted to hear that you found our process easy to understand. We strive to make our customers' experiences as smooth and straightforward as possible, and it's great to know we achieved this with your experience.
We appreciate you taking the time to share your thoughts, and we look forward to serving you again in the future!
Best regards,
The FURCO Team
Jamal was very helpful in our purchase…
Jamal was very helpful in our purchase of a footstool that we needed for our holiday home. Excellent communication, kept me up to speed on delivery and kindly sent the tracking number.
All in all a highly recommended business and Jamal will look after you very well indeed!
January 24, 2024
Unprompted review
Reply from FURCO
Hello Tony,
Thank you for your wonderful feedback! We're delighted to hear that Jamal provided excellent assistance during your purchase of the footstool for your holiday home.
We're glad that our communication and tracking updates met your expectations. Your recommendation means a lot to us, and we're grateful for your kind words.
If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
No communication regarding delivery
No communication regarding delivery. Took two emails before someone responded to say that the item I had paid for was out of stock, and I was being refunded.
January 13, 2024
Reply from FURCO
We apologize for the lack of communication regarding your delivery and the inconvenience caused by the out-of-stock item. It is unacceptable that you had to send multiple emails before receiving a response, and we regret any frustration this has caused.
We are processing your refund and will ensure it is completed promptly. If you have any further questions or need assistance, please don't hesitate to contact us directly at sales@furco.co.uk.
Thank you for your patience and understanding. We are working to improve our communication and service to prevent such issues in the future.
Best regards,
The FURCO Team
Customer service is poor.
December 23, 2023
Reply from FURCO
Hello Shah,
We're truly sorry to hear about your experience. Providing excellent customer service is our top priority, and we regret that we fell short of your expectations.
We take your feedback seriously and would like to learn more about your specific concerns to address them promptly. Please reach out to us at sales@furco.co.uk so we can understand the situation better and work to resolve any issues you may have encountered.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback as it helps us improve our services.
Best regards,
The FURCO Team
Ordered my 3 year old son’s bed on 30th…
Ordered my 3 year old son’s bed on 30th December, received a text to say would be delivered on 5th January and never arrived. Called on 6th to chase and was told they would call me back. Never did so emailed again to chase. Received an email to say due to pricing distribution issues in order to get my bed I would need to pay more money and I said no. I paid in full, receipt and an alternative cheaper option was offered which wasn’t ideal as the measurements don’t work. They have been emailing back and forth today asking for more money so they can deliver and I requested a refund 3 times and not acknowledged this request just persisting for more money. I will be taking this further.
Following the above I can confirm a full refund was processed swiftly
January 5, 2024
Unprompted review
Reply from FURCO
Hello Stephanie,
We sincerely apologise for the issues you've encountered with your order and the subsequent communication. It is unacceptable that your son's bed was not delivered as promised and that you were asked to pay additional money after already completing your purchase. This is not the experience we aim to provide.
Please contact us directly at sales@furco.co.uk with your order details so we can prioritize your refund request and ensure it is processed promptly. We understand your frustration and are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention. We are reviewing our processes to prevent such issues in the future and improve our service.
Best regards,
The FURCO Team
Ordered item no longer available
We ordered a mattress on 26th Dec, emailed the company on the 2nd January to ask about delivery approximate, heard back on 3rd January that the item was not available, offered an alternative but we declined, we asked for a refund on 3rd January and received it on the 4th January.
December 26, 2023
Reply from FURCO
Hello Glyn,
Thank you for your feedback, and we apologize for the delay in your order and the communication issues you experienced. We understand how frustrating this has been.
We're glad to inform you that a refund has already been initiated. If you have any further questions or need assistance, please don't hesitate to contact us directly at sales@furco.co.uk. We appreciate your patience and understanding as we work to improve our service.
Best regards,
The FURCO Team
Didn't have the stock
Accepted my order, but then realised they had no stock! Whilst they arranged for an immediate refund it would be better if they kept up to date with their stock.
December 27, 2023
Reply from FURCO
Hello Mrs. Marsh,
We sincerely apologise for the inconvenience caused by the stock issue with your order. It is important to us to keep our inventory updated accurately, and we regret that this was not the case for your purchase.
We're glad to hear that your refund was processed immediately, but we understand that this situation was frustrating. We are working to improve our stock management to prevent such issues in the future.
If you have any further questions or need assistance, please don't hesitate to contact us. Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
The FURCO Team
I normally go for big reputable…
I normally go for big reputable companies but after buying a sofa from one it ended up a nightmare I needed one urgently so I had a good look round and decided on this company I can honestly say it was so fast and there furniture is so cheap and the guy come in arranged it for me I didn't have to lift a finger really nice material sturdy sofas .
I definitely would recommend this company 10 out of 10 stars 🌟
December 14, 2023
Reply from FURCO
Hello Happy,
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us, especially after a nightmare with another company.
We're delighted that you found our service to be fast and our furniture to be of good quality at affordable prices. It's great to hear that our delivery team made the process easy for you and that you're happy with the material and sturdiness of the sofas.
Your recommendation means a lot to us, and we truly appreciate your kind words and 10 out of 10 stars! If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Order said in stock at time of order
Order said in stock at time of order. This was a week ago and not due delivery for another two weeks.
December 14, 2023
Reply from FURCO
Hello Kim,
We apologize for the delay in your order despite it showing as in stock at the time of purchase. We understand how frustrating it can be to experience delays, especially when expecting prompt delivery.
Please contact us directly at sales@furco.co.uk with your order details so we can provide you with an accurate update on your delivery status. We are committed to improving our stock management and communication to ensure a better experience for our customers in the future.
Thank you for your patience and understanding.
Best regards,
The FURCO Team
Very helpful customer service
Very helpful customer service. Just had an issue with delivery updates and the item wasn't in stock after the website said it was, but to be fair it was only about 4 days to wait for stock and then a further 5 days for delivery, so pleased overall now it's arrived in time for Christmas:-)
December 10, 2023
Reply from FURCO
Hello Tracy,
Thank you for your feedback! We're glad to hear that you found our customer service to be very helpful.
We apologize for any inconvenience caused by the issue with delivery updates and the stock availability. We're pleased to know that despite the initial delay, you received your item in time for Christmas.
Your satisfaction is important to us, and we appreciate your understanding. If you ever need anything else or have any questions, please feel free to reach out.
Best regards,
The FURCO Team
Reply from FURCO
Hello Mary,
Thank you for your positive feedback! We're delighted to hear that you found our communication to be excellent, polite, and very helpful.
Your satisfaction is important to us, and we're grateful for your kind words. If you ever need anything else or have any questions, please feel free to reach out.
Best regards,
The FURCO Team
I didn’t get my refund and I did make a…
I didn’t get my refund and I did make a order it was available and after I made the payment it say out of order
December 6, 2023
Reply from FURCO
Hello Mohammedsalman,
We sincerely apologize for the inconvenience and frustration you experienced with your order and the refund process. It is unacceptable that your order was marked as available only to become out of stock after payment, and that you have not received your refund.
Please contact us directly at sales@furco.co.uk with your order details so we can prioritize resolving this issue and ensure your refund is processed promptly. Your satisfaction is important to us, and we are committed to making this right.
Thank you for bringing this to our attention. We are working to improve our processes and communication to prevent such issues in the future.
Best regards,
The FURCO Team
Great service and communication all…
Great service and communication all through the process of ordering my 2 seater sofa and armchair. Very helpful. Very happy with the products. I have ordered another armchair. Highly recommend it!!!
December 6, 2023
Unprompted review
Reply from FURCO
Hello Ana,
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our service and communication throughout the ordering process of your 2 seater sofa and armchair.
We're glad to know that you're very happy with the products and that you've ordered another armchair. Your recommendation means a lot to us, and we truly appreciate your trust in FURCO.
If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
I ordered a wonderful corner sofa bed…
I ordered a wonderful corner sofa bed with storage. The staff were very helpful, and also responded very quick to enquiries via email. The delivery was fairly quick and I received the sofa within two weeks.
Highly recommended!
December 2, 2023
Unprompted review
Reply from FURCO
Hello Samy,
Thank you for your wonderful feedback! We're delighted to hear that you ordered a wonderful corner sofa bed with storage from us and that our staff were helpful and responsive to your enquiries.
We're also glad to know that you received your sofa fairly quickly, within two weeks of placing your order. Your recommendation means a lot to us, and we appreciate your trust in FURCO.
If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Thieving 🤬 brought a corner sofa last…
Thieving 🤬 brought a corner sofa last week got delivered last Friday lovely corner sofa then I noticed sitting on one of the cushions was very soft...then getting up from off the sofa the seating cushion looked like 10 dogs have been fighting on it! Then i unzipped the cushion and yep you've guessed it the foam looks like they've cut it off an 1960s chair and all the other cushions are different...inboxed them and textd them saying bring me another cushion or il have my whole money back and yep again you've guessed it they have read the message but haven't replied...mine is just a cushion and they ate ignoring me never mind someone buying a dodgy sofa from these foreign cowboys stay well clear of this company.
November 24, 2023
Unprompted review
Reply from FURCO
Dear Wayne,
Thank you for reaching out to us. We're sorry to hear that there's an issue with your order. We take every inquiry seriously, but unfortunately, we couldn't find any records in our system matching the details you've provided. This situation is certainly unusual, and we're keen to resolve it as quickly as possible.
To assist you further, could you please provide the following information:
- Order number or confirmation number (if available)
- Date of the order
- The email address used for the purchase
- Details of the items ordered
This information will help us in tracing your order or understanding if there has been a mix-up. If it turns out that the order was not placed with FURCO, we recommend checking with any other retailers you might have used around the same time.
Your patience and cooperation are greatly appreciated as we work to sort this out. Please feel free to reach out to us at sales@furco.co.uk for any further assistance.
Best regards,
Samantha
Customer Service Manager
FURCO
Amazing Experience with Furco
My experience with Furco was amazing. The furniture I purchased was beautiful, affordable, and good quality which was delivered fast but my appreciation for this company is their outstanding customer service. Thank you Furco for your great service
November 8, 2023
Reply from FURCO
Dear Brian,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
3 Door Gloss Wardrobe
There were some hicups along the way with delivery we got there in the end.
3 door wardrobe is beautiful assembled service was great worth paying for.
Slight disappointment had to dispose packaging.
Overall happy with the item I have a new bedroom.
November 13, 2023
Unprompted review
Reply from FURCO
Dear Diane,
Thank you for sharing your experience with FURCO on Trustpilot! We're overjoyed to learn that our furniture met your expectations. At FURCO, we pride ourselves on offering top-quality home and garden furniture that delights our customers. Your feedback is invaluable to us. We look forward to serving you again and are always here if you need assistance or have any queries!
Warm regards,
Samantha
Customer Service Manager
FURCO
Bad Communication
Communication was bad, they don’t contact you about delivery. Contact number is diverted to a mail box.
I have to cancel my order “sofa” as for 2weeks after my fist payment of 3, they did not contacted me about when the delivery was all they say to me was “we will update you tomorrow” but they never get back to me. Sorry for my poor review but they need to know how to run a business.
October 22, 2023
Reply from FURCO
Dear Reviewer,
Thank you for reaching out to us. We're sorry to hear that there's an issue with your order. We take every inquiry seriously, but unfortunately, we couldn't find any records in our system matching the details you've provided. This situation is certainly unusual, and we're keen to resolve it as quickly as possible.
To assist you further, could you please provide the following information:
- Order number or confirmation number (if available)
- Date of the order
- The email address used for the purchase
- Details of the items ordered
This information will help us in tracing your order or understanding if there has been a mix-up. If it turns out that the order was not placed with FURCO, we recommend checking with any other retailers you might have used around the same time.
Your patience and cooperation are greatly appreciated as we work to sort this out. Please feel free to reach out to us at sales@furco.co.uk for any further assistance.
Best regards,
Samantha
Customer Service Manager
FURCO
Scammers don’t do any business with…
Scammers don’t do any business with them!
They will take your money and NOT deliver your goods that you paid for.
They still haven’t given the money they owe my disabled father in law. Avoid!!!
‘ Apparently Furco Ltd went into liquidation but that is rubbish because I recently found out the owner of Furco is actually the original owner from Furco Ltd. The owe thousands of money to people. Avoid them. I will personally make sure that Furco/ Furco ltd will get a bad reputation no what.
The person on the phone said it was brought put by a new company and that is rubbish because when you dig further you will see that.
You will not get anything from this company. Keep your money and go to a major company and none of these wasteful of small company like FURCO.
With a major company you will get warranties.
June 5, 2023
Unprompted review
Reply from FURCO
Hello,
We are deeply sorry to hear about the negative experience your father-in-law has had with our company. It is unacceptable that he has not received the refund he is owed, and we understand your frustration and concern.
We take these allegations very seriously and are committed to resolving this matter promptly. Please contact us directly at sales@furco.co.uk with the order details so we can prioritize this issue and ensure that the refund is processed immediately.
We understand the severity of the situation and are dedicated to addressing any issues to improve our service and regain your trust. Thank you for bringing this to our attention.
Best regards,
The FURCO Team
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