Furmanac Group LimitedReviews 

399
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could I would give it no stars Fitter fitted bed together (apparently top technician) had to call back out months later as no screws used on one side of bed, mattress cover shredded in wash an... See more

Rated 1 out of 5 stars

Awful company totally unreliable. Must have a book of excuses they give out to train staff. Totally unprofessional, their customer service leaves a lot to be desired. Poor management, very bad at comm... See more

Company replied

Rated 5 out of 5 stars

Initially there was confusion as to the arrival time having received time slot 9:30 too 10:30 When Cory and Ryan arrived they apologised for being late . They showed respect by offering to r... See more

Company replied

Rated 5 out of 5 stars

Simon and Adam delivered our bed today, first contacting me with delivery time and bang on time, They inspected the access and no problem, talked me through the process, took great care that picture... See more

Company details

  1. Bedroom Furniture Store

About Furmanac Group Limited

Written by the company

Furmanac Group is committed to providing the highest quality furniture products and services. With a confident blend of craftsmanship in upholstery added to unrivalled expertise in adjustable motion technology, our dedicated team create unique and stylish furniture solutions that meet the needs of our customers and exceed their expectations.

Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.

Contact info

3.2

Average

TrustScore 3 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(399)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service and Quality

Excellent Service and Quality. Very prompt delivery. Installation was excellent. The bed has been exceptional and quality superb.

January 25, 2020
Unprompted review
Furmanac Group Limited logo

Reply from Furmanac Group Limited

Thank you for your review

Rated 5 out of 5 stars

Excellent

Excellent! Informed well in advance of delivery day and informed in plenty of time of eta. Delivery men Simon and Jordan were very courteous and friendly!! They were very quick, competent, and informative with everything they did!! I was very impressed and pleased!! M. Cowling

January 19, 2020
Unprompted review
Furmanac Group Limited logo

Reply from Furmanac Group Limited

Thank you for your review

Rated 2 out of 5 stars

Not very good bed not working properly…

Not very good bed not working properly phoned customer services at dream and thay have not replied

January 16, 2020
Unprompted review
Furmanac Group Limited logo

Reply from Furmanac Group Limited

We are sorry this was not actioned soon enough for you, customer service is paramount for us. We are pleased your bed is now working.

Rated 4 out of 5 stars

The guys were good and got the new bed…

The guys were good and got the new bed delivered and assembled very quickly, efficiently were polite and helpful

January 16, 2020
Unprompted review
Furmanac Group Limited logo

Reply from Furmanac Group Limited

Thank you for your feedback, we have praised the drivers involved.

Rated 5 out of 5 stars

Our choice for an excellent product

From the first visit to Dream's we were met with very helpful people who knew what we wanted and gave us the knowledge to make up our minds as to what the best buy would be.
The fitters who came to install the bed, were equally polite and made us aware of the pro's and con's of care for the bed that we chose, very polite and helpful lads.
The firm has got two ambassadors for the company

December 12, 2019
Unprompted review
Rated 4 out of 5 stars

Despite unavoidable delays with the…

Despite unavoidable delays with the delivery, we were kept fully informed and were delighted with the service provided by Michael and Ben. Still awaiting updated motors and remote controls which had not been tested at the time of the delivery.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent and very professional…

Excellent and very professional service. we were kept updated regarding delivery date and time etc by e.mail, text and phone calls.
the 2 guys who delivered and installed the bed were fantastic. it was all done quickly with no fuss and they took away all of the rubbish.
would recommend your service to anyone.

December 2, 2019
Unprompted review
Rated 5 out of 5 stars

Adjustable bed - excellent service

My elderly father ordered the bed from Bensons for Beds in Speke and Jaqueline was really helpful - good customer service. I was on the phone to deliveries quite a bit as my dad has had a stroke. Delivery chaps came and put all the bed together and showed me how to use the bed and took all the rubbish away. I just hope my dad comes home from hospital to use it. Excellent service overall.

December 2, 2019
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great service and great beds! The company was awesome throughout and the delivery drivers just topped it all up by delivering the beds at the time they promised and assembled it in quick time. And they took the packaging as well. Top company!

October 27, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look