If I could I would give it no stars Fitter fitted bed together (apparently top technician) had to call back out months later as no screws used on one side of bed, mattress cover shredded in wash an... See more
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Awful company totally unreliable. Must have a book of excuses they give out to train staff. Totally unprofessional, their customer service leaves a lot to be desired. Poor management, very bad at comm... See more
Company replied
Initially there was confusion as to the arrival time having received time slot 9:30 too 10:30 When Cory and Ryan arrived they apologised for being late . They showed respect by offering to r... See more
Company replied
Simon and Adam delivered our bed today, first contacting me with delivery time and bang on time, They inspected the access and no problem, talked me through the process, took great care that picture... See more
Company details
About Furmanac Group Limited
Written by the company
Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.
Contact info
Unit 71, Third Avenue, DY6 7FF, Kingswinford , United Kingdom
- 0872 7299 0001
- sales@furmanacgroup.com
- furmanac.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The guys who delivered our bed were…
The guys who delivered our bed were great very helpful and hard working put the bed togeather really fast very polite well done micheal darren

Reply from Furmanac Group Limited
Excellent Service and Quality
Excellent Service and Quality. Very prompt delivery. Installation was excellent. The bed has been exceptional and quality superb.

Reply from Furmanac Group Limited
Excellent
Excellent! Informed well in advance of delivery day and informed in plenty of time of eta. Delivery men Simon and Jordan were very courteous and friendly!! They were very quick, competent, and informative with everything they did!! I was very impressed and pleased!! M. Cowling

Reply from Furmanac Group Limited
Not very good bed not working properly…
Not very good bed not working properly phoned customer services at dream and thay have not replied

Reply from Furmanac Group Limited
The guys were good and got the new bed…
The guys were good and got the new bed delivered and assembled very quickly, efficiently were polite and helpful

Reply from Furmanac Group Limited
Both were extremely polite and cleared…
Both were extremely polite and cleared up thoroughly after themselves. They also answered a few questions I had about assembly.
Amazing bed great service
everyone was very helpful
One of the worst customer experiences ever!!
I suggest you speak with customer services at Bensons for the detail behind this rating.
The two lads who delivered our bed were…
The two lads who delivered our bed were really friendly and helpful and did a great job of installing our bed.
Brilliant service
The 2 young guys who delivered my bed were absolutely brilliant. Nothing was too much trouble for them.
Punctual,friendly and polite.
Our choice for an excellent product
From the first visit to Dream's we were met with very helpful people who knew what we wanted and gave us the knowledge to make up our minds as to what the best buy would be.
The fitters who came to install the bed, were equally polite and made us aware of the pro's and con's of care for the bed that we chose, very polite and helpful lads.
The firm has got two ambassadors for the company
Despite unavoidable delays with the…
Despite unavoidable delays with the delivery, we were kept fully informed and were delighted with the service provided by Michael and Ben. Still awaiting updated motors and remote controls which had not been tested at the time of the delivery.
Excellent and very professional…
Excellent and very professional service. we were kept updated regarding delivery date and time etc by e.mail, text and phone calls.
the 2 guys who delivered and installed the bed were fantastic. it was all done quickly with no fuss and they took away all of the rubbish.
would recommend your service to anyone.
Adjustable bed - excellent service
My elderly father ordered the bed from Bensons for Beds in Speke and Jaqueline was really helpful - good customer service. I was on the phone to deliveries quite a bit as my dad has had a stroke. Delivery chaps came and put all the bed together and showed me how to use the bed and took all the rubbish away. I just hope my dad comes home from hospital to use it. Excellent service overall.
Fabulous service and the guys who…
Fabulous service and the guys who installed the bed were just lovely- thank you
Everything as per order arrived within…
Everything as per order arrived within time slot and very nice delivery men
Great company
Great company, great service and great beds! The company was awesome throughout and the delivery drivers just topped it all up by delivering the beds at the time they promised and assembled it in quick time. And they took the packaging as well. Top company!
The men who delivered my assembled my…
The men who delivered my assembled my bed were fabulous, they explained and answered all my questions about the bed.
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