If I could I would give it no stars Fitter fitted bed together (apparently top technician) had to call back out months later as no screws used on one side of bed, mattress cover shredded in wash an... See more
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Awful company totally unreliable. Must have a book of excuses they give out to train staff. Totally unprofessional, their customer service leaves a lot to be desired. Poor management, very bad at comm... See more
Company replied
Initially there was confusion as to the arrival time having received time slot 9:30 too 10:30 When Cory and Ryan arrived they apologised for being late . They showed respect by offering to r... See more
Company replied
Simon and Adam delivered our bed today, first contacting me with delivery time and bang on time, They inspected the access and no problem, talked me through the process, took great care that picture... See more
Company details
About Furmanac Group Limited
Written by the company
Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.
Contact info
Unit 71, Third Avenue, DY6 7FF, Kingswinford , United Kingdom
- 0872 7299 0001
- sales@furmanacgroup.com
- furmanac.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Outstanding service
Had a delivery today, the guys who delivered my bed were amazing. Very caring and helpful thank you Nicholas and Dan
Fantastic service from Dan and Nicholas
Fantastic service from Dan and Nicholas.
Great service
Great service product is very comfortable, Dan and Nick where very helpful
Appalling service - Complaints submitted
Refer to complaints made directly to Bensons for beds.
Appalling service.

Reply from Furmanac Group Limited
Great service from Nicholas and Dan
Great service from Nicholas and Dan, very professional
delivery of new bed
just had a bed delivered, good customer service, delivered on day without issues, polite and helpful delivary drivers, think there names were nicholas and dan, very professional team. would reccomend
Great Service!
Very happy with service and staff... Would definately use again.
Nicholas was very helpful and an all…
Nicholas was very helpful and an all round top bloke. Thanks mate!
Ordered electric adjustable bed quick…
Ordered electric adjustable bed quick delivery very efficient
Ordered electric bed from Furmanac
Ordered electric bed from Furmanac. From start to finish the service was excellent. The delivery lads were polite and showed me how to work the bed. Would definitely use Furmanac again.
Efficient delivery
Efficient delivery. Great customer service from Nicky
my Delivery of my bed
Driver called me & advised that he would be on time, & just as he said he arrived on time very please with the Delivery driver nigel very polite & courteous just what any customer would want & thanks again Furmanac 😉
Nothing too much trouble, extremely professional
Nothing was too much trouble for the guys who delivered and installed my new bed. I was informed on the morning of the delivery approximately what time the bed would be with me, and then again approx 30 minutes before actual arrival.
Jason and Kieran were very professional in their job, and literally nothing I asked was too much hassle for them. The guys did a walk around before attempting to bring the bed inside, The bed was installed quickly and all packaging was taken away. The guys explained everything about the operation of the bed thoroughly and did not leave until I was completely satisfied with everything. If all the staff at Furmanac are like the two technicians that came to me then all credit to the company.
Thank you very much.
Well done Jason and Kieran you are a credit to your company. Keep it up.
Great service and fantastic people they…
Great service and fantastic people they are pretty sharp on dilivery times and they are hard workers thanks to you guys at furmanac.
ORDER 074A02312
MD of Fumanac has since with the help of dreams have since resolved this matter to resolution for all parties involved
as result one has changed my feedback about Fumanac
thank you

Reply from Furmanac Group Limited
Excellent service
delivery drivers are great ... management is poor
i cant praise the two delivery drivers enough they phoned me to give me a time for my delivery,they arrived on time and where polite and friendly just a pity the same cant be said about the company , when you tell them there is an issue they find it quiet amusing and start to laugh at you as if the issue you have is acceptable and this came from a woman in high management .this company is totally unprofessional in its attitude towards its customers wouldn't buy another product from them.
reply to furmanac:-
i received a replacement bed not a free bed, if the bed hadn't become faulty through poor design then the replacement wouldn't of been needed, so i haven't received any favors.
all i want is a quality product that is fit for purpose is that too much to ask for.

Reply from Furmanac Group Limited
The guys that delivered the beds were…
The guys that delivered the beds were excellent, efficient, clean and happy :-)
our bed delivery
All purchased from Dreams
available delivery date txt to me quickly, but with no time
I accepted date
day before delivery after i had taken a day off work grrrrr
delivery time 18;00-21:00 on a Friday
absolute joke
driver called 19;30, " we been in an accident but we will be with you in 1 hour"
sure enough they came Craig and Mike and installed the bed like true professionals
ref delivery times, no chance to change, Furmanac gave no contact detail to change time. Angry because the delivery guys first drop in the morning was 7 miles away and by the time our bed was delivered the guys had done a tour of Wales
Furmanac 1/10
craig & mike 11/10 the stars are for you guys

Reply from Furmanac Group Limited
Excellent service kept me Up-to-date…
Excellent service kept me Up-to-date all day with delivery. The drivers mike and craig was great. Well happy.

Reply from Furmanac Group Limited
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