If I could I would give it no stars Fitter fitted bed together (apparently top technician) had to call back out months later as no screws used on one side of bed, mattress cover shredded in wash an... See more
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Awful company totally unreliable. Must have a book of excuses they give out to train staff. Totally unprofessional, their customer service leaves a lot to be desired. Poor management, very bad at comm... See more
Company replied
Initially there was confusion as to the arrival time having received time slot 9:30 too 10:30 When Cory and Ryan arrived they apologised for being late . They showed respect by offering to r... See more
Company replied
Simon and Adam delivered our bed today, first contacting me with delivery time and bang on time, They inspected the access and no problem, talked me through the process, took great care that picture... See more
Company details
About Furmanac Group Limited
Written by the company
Furmanac Group is committed to providing the highest quality furniture products and services. With a confident blend of craftsmanship in upholstery added to unrivalled expertise in adjustable motion technology, our dedicated team create unique and stylish furniture solutions that meet the needs of our customers and exceed their expectations.
Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.
Providing exceptional customer service and support across a network of over 800 retailers in the UK, we are committed to being a leader in the furniture industry, providing quality products and services built upon over fifty years of specialist experience.
Contact info
Unit 71, Third Avenue, DY6 7FF, Kingswinford , United Kingdom
- 0872 7299 0001
- sales@furmanacgroup.com
- furmanac.co.uk
3.2
Average
399 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Service personnel were on time
Service personnel were on time, very polite, willing to help with any issues.
February 23, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Chris,
we appreciate the positive comments! have a great day.
Outstanding delivery men
The delivery men ( sorry I do not know your names) were polite, friendly and very helpful indeed. We have had many delivery men recently and these two from Furmanac on 21/02 were outstanding.
February 22, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Elizabeth,
Thank you for taking time to give us such fantastic feedback! if you could provide a reference number I will be sure to pass this information onto the drivers. have a wonderful day!
Lovely guys
Lovely guys, helpful, polite and respectful. Couldn’t ask for more.
February 21, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Kate,
I appreciate your feedback, the drivers will be pleased to hear your positive response! enjoy your bed and don't hesitate to ask if you have any other queries.
Delivered on time by very polite guys
Delivered on time by very polite guys, great service and kept well informed of delivery.
February 21, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Richard,
Thank you for the positive feedback, at Furmanac we pride ourselves on putting our customers first, have a fantastic day!
Great service
February 21, 2020
Unprompted review
Delivery review
Delivery guys on both occasions were polite and helpful even though on the first occasion in correct item was delivered.
February 21, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Diane,
Thank you for your feedback, we are happy you received a good service from our team,
and many apologies for mix up.
Great service by Nicholas and Dan 😊
February 20, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Zoe,
Thanks for taking time to give us a review! This feedback will be passed on to the drivers.
Have a fantastic day!
Fantastic service
Fantastic service, put my bed together in no time at all, shame they couldn’t stay for a cuppa. Bed is so comfy too. Thank you Nicholas and Dan.
February 20, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Stacey,
Thank you for the positive feedback, we will make sure the drivers hear about your comments!
I'm sure they would have loved to have stayed!
Have a lovely day!
Excellent service from Nicholas
Excellent service from Nicholas. Polite and professional. I'm very happy with my new bed.
February 20, 2020
Unprompted review
Really good service from Nicholas and…
Really good service from Nicholas and Dan
February 20, 2020
Unprompted review
Poor admin Good repair and service when they go there
Poor admin / Good repair and service when they got here
February 20, 2020
Unprompted review
Costumes servis not very good ,I been…
Costumes servis not very good ,I been very disappointed with benson beds
February 20, 2020
Unprompted review
My Wife Loves her new bed
My Wife Loves her new bed. I relieves her arthritis and helps prevent her Vertigo. She, often, falls asleep without tablets.
February 19, 2020
Unprompted review
Reply from Furmanac Group Limited
Hi Derek, we are delighted to hear from you about the improvement in your wife's condition, and from all of us here at Furmanac we wish you all best.
Excellent service provided by Luke…
Excellent service provided by Luke today, nothing was to much hassle, thank you!
February 19, 2020
Unprompted review
Luke was exceptional did everything…
Luke was exceptional did everything that was asked! Couldn’t ask for better service.
February 19, 2020
Unprompted review
The bed is great quality
The bed is great quality! I had a great experience from start to finish and a huge thank you to Luke, who was really helpful when delivering my order. Definitely recommended.
February 19, 2020
Unprompted review
Luke was fantastic did everything that…
Luke was fantastic did everything that was asked of him. I wouldn’t hesitate to use him again.
February 19, 2020
Unprompted review
Excellent service from Nicholas and…
Excellent service from Nicholas and Dan, professional and friendly 😊!!
February 18, 2020
Unprompted review
Excellent service
Excellent service, delivery crew Daniel and Nicholas were professional Courteous and friendly. Will Definitely recommend to others.
February 18, 2020
Unprompted review
Customer service
Looking for a while for bed and came across Furmanac price was good and with a delivery service included.On the day of delivery two guys turned up like little and large ,Daniel and Nicolas,nothing was too much for these guys a true credit to Furmanac .Thank you Furmanac for making this a pleasant experience from start to finsh .A+
February 18, 2020
Unprompted review
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