Furniture At Work® Reviews 

7,939
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(7,939)

313 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very sturdy table

Very sturdy table. Order took longer as my request of metal and wood was not in stock. All good. They estimated delivery for may 1st but to my luck it came earlier! Very easy to ensemble, especially for someone with two left hands like me. Would deffo recommend. Looks sleek and stylish as well!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Notice board order

Great service from order to delivery

April 23, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Zoe

Thank you for your kind feedback. We’re delighted to hear that you received great service from order through to delivery, and we hope you’re very pleased with your notice board. We appreciate your support and look forward to assisting you again in the future.

Rated 1 out of 5 stars

Not reliable

Not reliable. I have ordered from Furniture at Work quite a few times, and there always seems to be an issue, usually with promised delivery dates not being met. Their customer service is also very poor, with replies often taking two days or sometimes not coming at all. The sales team are overly persistent and will continue calling until you place an order, but this is not matched by the same level of service once the order is placed.
*EDIT: The company has responded to my comment requesting further information, which I have provided. However, nothing has been resolved at this stage. After a 4-week delay, only one item from the order has been delivered and the other is still missing. I am currently trying to reach customer service, but as mentioned previously, responses are slow and issues are not being resolved. Beyond absurd! Extremely disappointed.

April 2, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

HI Marina

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
At this stage, we don’t have specific details relating to the issues you’ve mentioned (such as order numbers, dates, or examples of delayed responses), so it’s difficult for us to properly investigate and address what has gone wrong. The experience you’ve described is not aligned with our service standards, and it’s certainly not what we aim to deliver to our customers.
We would very much welcome the opportunity to look into this fully and, where possible, put things right. If you’re able to provide more detail around the orders, delivery dates, or communications you’re referring to, I will personally ensure these are reviewed and escalated appropriately.
Your feedback is important to us, and we are keen to restore your confidence by demonstrating the level of service you should expect from Furniture At Work.
I hope we can work with you to resolve this.

Rated 5 out of 5 stars

Great value desk

Excellent service, kept informed, good solid desk (actually for sewing studio) husband put together easily. Would recommend.

April 22, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Sue

Thank you very much for your lovely feedback. We’re delighted to hear you were kept informed throughout and that the desk is proving solid and perfect for your sewing studio. It’s great to know it was straightforward to assemble too. We really appreciate the recommendation and hope to support you again in the future.

Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company!
Fantastic communication and service, many thanks.

April 21, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Katie

Thank you so much for your kind words. We’re really pleased to hear you were impressed with our communication and service. Your feedback is greatly appreciated and we hope to support you again in the future.

Rated 5 out of 5 stars

Excellent service from all concerned…

Excellent service from all concerned from start to finish, couldnt have done more to help. Thanks especially to Amber and Cheryl for speeding the order through. New desks arrived and in place in just over 24 hours.

It was a pleasure to do business with you.

April 23, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you so much for your fantastic feedback. We’re delighted to hear that you received excellent service from start to finish and that the desks arrived and were installed so quickly. A special thank you for mentioning Amber and Cheryl — we’ll be sure to pass on your kind words to them.
It was a pleasure doing business with you, and we hope to support you again in the future.

Rated 5 out of 5 stars

Communication was great from start to…

Communication was great from start to finish, including tracking where the delivery was on the day they chairs arrived. Chairs arrived made up and exactly as expected.

April 9, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Sarah

Thank you for your wonderful feedback. We’re delighted to hear that communication was great from start to finish and that the delivery tracking kept you well informed. It’s great to know the chairs arrived fully assembled and exactly as expected. We really appreciate you taking the time to share your experience and hope to work with you again in the future.

Rated 2 out of 5 stars

They seem to have a blanket statement…

They seem to have a blanket statement of 7- 10 days delivery on everything on their website.
I ordered a table, chairs and a desk; the chairs and desk and a set of table connectors all came on separate deliveries on separate days.
The desk hasn't arrived yet after 4 weeks despite apparently being available on next day delivery and I've been sent an invoice for it already.
Customer Service takes at least two days to reply to your emails.
So overall can't really recommend...

April 21, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your feedback. We’re sorry to hear about this experience. In order for us to investigate this fully and resolve the issue, we’ll need the relevant order number and details, as these haven’t been provided. Once we have this information, we’ll review the matter and contact you directly.

Rated 1 out of 5 stars

Products don't work together

Got advice on a products. Ordered the products arrived and the two suggested products don't work together. Now they wont communicate.

April 16, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Stison

We’re sorry for the experience you’ve had. This is being investigated, and we’ll be in touch directly to resolve this.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi Peter

Thank you for your feedback. We’re pleased to hear you were happy with both the price and the prompt delivery. We really appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars

Communication was great from the entire…

Communication was great from the entire process, super fast delivery, great products.

April 16, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your great feedback. We’re delighted to hear that communication was strong throughout the entire process, the delivery was super fast, and you’re pleased with the products. We really appreciate you taking the time to share your experience and hope to work with you again in the future.

Rated 5 out of 5 stars

Perfect description and quick delivery

Perfect description and quick delivery, the choice to have the chair delivered ready assembled was super, great value, would definitely use them again 😀

April 16, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Lesley

Thank you for your fantastic feedback. We’re really pleased to hear that the product description was spot on, delivery was quick, and that the ready‑assembled option worked so well for you. It’s great to know you found the chair good value too.
We truly appreciate the recommendation and look forward to supporting you again in the future

Rated 5 out of 5 stars

It s very fast service and good…

It s very fast service and good communication at all times

April 13, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Shan

Thank you for your feedback. We’re pleased to hear that you found our service fast and that communication was good throughout. We really appreciate you taking the time to share your experience and hope to assist you again in the future.

Rated 2 out of 5 stars

Very poor customer service.

We purchased an office desk which was delivered on time and there were no issues with the desk or the delivery. however I could not get the desk top up some stairs to our new office. So I called to request a replacement desk and this is where the very poor customer service started. It was agreed that they would provide me with a cost for the collection for the desk which I had ordered incorrectly within 48 hours. it took just under two weeks and 3 chaser calls from me. The costs for picking up the desk is £140+VAT, just under 50% of the cost of the desk. I was also told that i had to have the desk collected prior to ordering a new desk. They couldn't collect the existing desk at the same time as delivering a new desk. Too many failed promises of call backs and deadlines. Will not be ordering anything from this company in the future.
Standard response as they have called me back a week later, after a promise of a call within 24 hours.

March 18, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Hi Richard

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. To enable us to fully investigate this matter and review what has occurred, we would need the relevant order number and details, which haven’t been provided. Once we have this information, we’ll investigate and contact you directly to discuss this further.

Rated 5 out of 5 stars

Great service

Really easy process

April 2, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Rob

Thank you for your feedback. We’re glad to hear you found the process easy and the service great. We really appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi Ann

Thank you for your feedback. We’re pleased to hear you found our service efficient and our communication clear throughout. We really appreciate your support and hope to assist you again in the future.

Rated 1 out of 5 stars

Stay AWAY From Them

Oh my God, how is this company running!
I ordered a cabinet from them on 14 Feb 2026. They sent me the wrong product 3 times. I eventually got fed up with them and their customer care and asked them to refund me the money, and to date, I haven't received the refund.
It's been more than 2 months since I ordered the product, and I am still calling them every other day to get my money back. Some days it's "Colin is going to call you back with an update", other days it's "Finance team is working on it, leave it with me". No one ever calls back, and no one gives me an update.
I can't tell you how mismanaged the entire company is – the product team can’t send the correct product, the customer care doesn’t do anything other than saying “Leave it with me”, and the finance team doesn't refund you the money.
I would stay away from this company.

April 15, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

We’re sorry for the experience you’ve had. This is being investigated, and we’ll be in touch directly to resolve this.

Rated 5 out of 5 stars

Great experience

Easy to order, great communication, prompt delivery.

March 30, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Cat

Thank you for your great feedback. We’re delighted to hear you found the ordering process easy, communication excellent, and delivery prompt. We really appreciate your support and hope to work with you again in the future.

Rated 5 out of 5 stars

Excellent quality

Excellent quality
Perfect delivery
Can’t fault over all experience
Would shop again with them

April 7, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Karen

Thank you for your fantastic feedback. We’re delighted to hear you were impressed with the quality, that delivery was perfect, and that you couldn’t fault the overall experience. It means a lot to us, and we’d be very happy to welcome you back and support you again in the future.

Rated 5 out of 5 stars

Quick Delivery…

Exactly what I wanted and very quick delivery

April 7, 2026
Furniture At Work® logo

Reply from Furniture At Work®

HI Tango

Thank you for your feedback. We’re really pleased to hear the delivery was quick and that the product was exactly what you wanted. We appreciate your support and hope to assist you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look