Furniture At Work® Reviews 

7,939
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(7,939)

314 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery was extremely fast

The delivery was extremely fast. Next day in practice. Ordered around midday and item was here the following day. Way ahead of expectation. Item arrived pristine,well packaged and undamaged. F@W has a huge range to choose from. Have used before and will continue to do so in the future. Excellent.

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Adam

Thank you for such a fantastic review. We’re delighted to hear the delivery exceeded your expectations and that everything arrived pristine and well packaged. It’s great to know you value the range we offer and that you’ve chosen to return to us. We truly appreciate your continued support and look forward to assisting you again in the future.

Rated 1 out of 5 stars

Dont touch with a barge pole

This is the worst company that i have ever had dealings with i was told it would be 2 weeks before delivery nothing came on the day it was supposed to on ,contacting them was told they phoned me but they did not on phoning several times again was told it would be another 6 days before they could deliver when i said i wanted my money back instead told it would be 5 days before i would get back another lie wondering if i will ever get my desk

April 9, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Mr Preston

We’re very sorry to hear about your experience. In order for us to investigate this fully and resolve it as quickly as possible, we’ll need the relevant order number and details, as these haven’t been provided. Once we have this information, we will review the matter and contact you directly.

Rated 5 out of 5 stars

Easy to order

Easy to order, easy to set up

March 26, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Mark

Thank you for your feedback. We’re glad to hear you found the ordering process straightforward and the setup easy. We really appreciate your support and hope to help again in the future.

Rated 5 out of 5 stars

Great

We paid to get the items taken upstairs and this was done without any issues

April 2, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi David

Thank you for your feedback. We’re pleased to hear the delivery team were able to take the items upstairs without any issues. We appreciate you choosing this service and are glad everything went smoothly. We hope to assist you again in the future.

Rated 5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery✔️✔️

March 30, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Arklow

Thank you for your great feedback. We’re delighted to hear you received excellent service from ordering through to delivery. We really appreciate your support and hope to work with you again in the future ✔️✔️

Rated 5 out of 5 stars

swift and efficient service

swift and efficient service, good product, thank you

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Ann

Thank you for your feedback. We’re delighted to hear you found our service swift and efficient and that you’re happy with the product. We really appreciate your support and hope to assist you again in the future.

Rated 3 out of 5 stars

Front end not good, customer services great

The online ordering system did not work well, there was very little order information, your sales and logistics teams/systems don't work well together

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Jerry

We’re sincerely sorry for the experience you’ve described. The issues with our online ordering system, the lack of clear order information, and the disconnect between our sales and logistics teams are not acceptable and fall short of the service standards we expect to deliver. We fully understand how frustrating this would have been.
Please be assured this feedback is being taken seriously. We would appreciate the opportunity to investigate this properly, as this is not how our systems or teams should be working together. If you’re able to share your order number and any relevant details, we will review this as a priority and contact you directly.
Once again, please accept our sincere apologies for the inconvenience and frustration caused.

Rated 5 out of 5 stars

Great product and super quick delivery…

Great product and super quick delivery the next day! Much appreciated, thank you!

April 1, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Eva

Thank you for your feedback. We’re delighted you were happy with both the service and the product, and we hope to assist you again in the future.

Rated 3 out of 5 stars

Damaged delivery and Response to emails is really slow

Response to emails is really slow. I sent several to check on order and delivery. Eventually called and lovely man called Gerald sorted the issue I had. Unfortunately one of the chairs arrived damaged. I sent photos by email and still waiting for a
response. No doubt I’ll have to phone them again. To be continued.

April 1, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback, and please accept our sincere apologies for the delays in responding to your emails and the frustration this has caused. This is not the level of service we aim to provide.
We’re pleased to hear that Gerald was able to assist when you called, but we’re very sorry that one of the chairs arrived damaged and that you’re still waiting for a response after sending photos — that is unacceptable, and we understand why this is disappointing.
We will look into this as a priority and ensure the issue is resolved as quickly as possible. If you can confirm your order number, we will contact you directly to arrange the next steps.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.

Rated 5 out of 5 stars

Very good communication

Very good communication. Goods came before time. Easy to assemble.

March 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Thank you for your feedback. We’re pleased to hear communication was very good, your goods arrived ahead of schedule, and everything was easy to assemble. We really appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars

On time

On time , no BS , the driver called , asked where to leave the box , just simple good service

March 26, 2026
Rated 5 out of 5 stars

Excellent experience

Excellent experience with Craig and Amber at Furniture@Work, including sourcing a sample for a product that was usually made to order for us to road test the quality. Wouldn't hesitate to recommend.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication and terrible order placement on web site

The web site said each order was rejected and had not gone through. I found out later when I called to place the order on the phone all 3 had in fact gone through. I was then informed they would be cancelled, and refunded. I then received a call from a lady who had no record of the conversation I'd had with the guy I spoke to. To date I still have not received the two credits onto my card.

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Louise

I believe you have spoken to our GM today and this has been resolved and all monies refunded. Please accept our apologies regarding this error. it was something out with our control and very isolated.

Thanks again for ordering with Furniture At Work

Rated 1 out of 5 stars

Faulty product

Faulty product, came broken. Waiting for response regarding refund.

March 24, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Simon

Our team have reached out to you as we don't have any record of any damages against your order.

Kind Regards

Rated 2 out of 5 stars

Somehow my order went through twice

Somehow my order went through twice. Was assured it had been cancelled. No, received the same item twice. Assured again it had been cancelled. Would get an email regarding courier collection. This has not happened yet. Credit card refund not happened either.
Phone answered promptly but hollow promises made.
Next step it to contact my credit card company to get payment refunded.

March 23, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look