Furniture At Work® Reviews 

7,939
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,939)

314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Simple to order but terrible delivery service!

The ordering process was nice and simple but the delivery was terrible sadly. The driver turned up without warning (no email confirmation or tracking info) on a day where we had limited office staff and everywhere else in our precinct of offices was closed. Despite paying for assembled delivery of our 5 new office chairs, this turned out to be more of a hindrance than a help. The driver wasn't going to help us (me being pregnant and my 2 colleagues) as he wasn't insured to take deliveries up the stairs, despite stating at the point of order that our offices were on a first floor, not even helping us put the huge boxes inside a double door foyer. He promptly left everything in the public courtyard outside where we had to unpack the chairs and dispose of all packaging ourselves even the 2 pallets! After complaining already to your sales and info emails, your colleague has already replied and stated that this was a kerbside delivery and the driver couldn't help and that you are apologetic, but sometimes a little human compassion about the situation can go a long way and some communication that such a bulky delivery would be on the way - sadly this is the case now with many large companies that don't care about individual needs but more about wages and job responsibilities.

March 13, 2026
Rated 5 out of 5 stars

Happy customer

We purchase from this company very regularly – their delivery times, communication, and products are always excellent.

Recently, we’d like to share our sincere thanks to one of their delivery drivers, Ian, for such an outstanding experience.

He was polite, helpful, kind, and incredibly accommodating throughout the entire delivery. Despite handling a very large and heavy load, he worked tirelessly for nearly two hours to ensure everything was brought inside safely and efficiently.

Ian went above and beyond to minimise disruption to our school staff and children, which we truly appreciated. It was an absolute pleasure to meet him—service like this is rare, and it certainly didn’t go unnoticed.

Thank you again, Ian, for your hard work and professionalism!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

There was a damaged part

There was a damaged part. I reported it to the accounts dept (the only email source I had) and have heard nothing back.

March 10, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi John,

As discussed, this was delivered in 24 hours from request. I believe you are going to amend your experience with us on Trust Pilot
Regards

Rated 5 out of 5 stars

Fast delivery

Good price - ordered pm and delivered the following day

March 10, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Tina

Thank you for your feedback. We’re pleased to hear you found the pricing competitive and that your order was delivered the very next day.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Great quality

Great quality, excellent product exactly as described. Timely delivery too.

March 10, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi James

Thank you very much for your positive feedback. We’re delighted to hear that you’re pleased with the quality of the product and that it arrived on time.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our friendly sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Customer services called me a liar to avoid sending replacement of broken item.

I ordered 2 desks, both exactly the same. One arrived in the wrong colour, I thought nothing of it, built the desk, it collapsed on itself.
I returned the full desk (desk top, legs and modesty panel). They delivered the correct item and collected the broken item at the same time, however only delivered the desk top. I contacted them to get the rest of the desk delivered and they said because their warehouse claimed to have only received the desk top I would have to pay again for the legs.

Their customer services team don’t only take a week to respond to you at a time. They also called me a liar. Multiple times. The “proof” they used to claim I only returned a desk top was a photo of the delivered desk top.

I have asked for the order to be cancelled so I can have a refund as this has been ongoing since the beginning of February and all has gone quiet.

I asked to speak to the customer services manager, who is ghosting me.

I do not understand how this is seen as acceptable business practice.

I would never recommended this company to anyone as the risks are not worth the chance.

March 12, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Hi Emma

We have sign posted this to our Customer Service Manager who I can see has spoken to you and this will be resolved.

Kind Regards

Rated 5 out of 5 stars

Excellent service

Excellent service

March 6, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Val
Thank you for your feedback — we’re delighted to hear you received excellent service.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169. We’d be happy to help.

Rated 1 out of 5 stars

Still waiting for delivery.

Still waiting for delivery.

February 25, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Anne

We can see the goods have now been delivered as requested.

Kind Regards

Rated 4 out of 5 stars

Brilliant chair

Brilliant chair, easy to assemble and sturdy. Arrived within a few days of ordering. It's our second chair from you and the only slight problem was that both had small amounts of damage. Not enough to return but nevertheless not how they should have been.

March 2, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your detailed feedback and for choosing us again — we really appreciate your continued custom. We’re pleased to hear you’re happy with the chair, found it easy to assemble, and that it arrived promptly.
We’re sorry to hear about the minor damage you experienced on both orders. While we’re glad it didn’t affect usability, this is not the standard we aim for and we appreciate you bringing it to our attention.
If you need any assistance or have questions in future, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be very happy to help.

Rated 5 out of 5 stars

Great all round experience

Product great/well made with images and colour on website closely matching actual colour. Product packaged exceptionally well and delivery communications and personnel excellent.

March 4, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Rod

Thank you for taking the time to leave such detailed feedback. We’re delighted to hear that the product met your expectations, from build quality and colour accuracy to packaging and delivery. It’s also great to know our delivery communications and team made a positive impression.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be very happy to help.

Rated 5 out of 5 stars

Good product

Good product - delivered on time.

February 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Nigel

Thank you for your feedback — we’re pleased to hear you’re happy with the product and that delivery was on time.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Item arrived dent in several pleaseces.

Item arrived dent in several pleaseces.
Poor customer service.

March 5, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Michael

We have requested information from you as no order details were left nor can we find any orders under this name in our system. Please reply to TP with the order details as we cannot locate any orders.

Rated 4 out of 5 stars

Service was efficient

Service was efficient. However was told I needed to be in all day for delivery as items would need to be recived and could not be left in safe place. Only to find items had been left by my front door

February 19, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Amanda

Thank you for your feedback. We’re pleased to hear the service was efficient, however we’re sorry for the confusion around the delivery instructions. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
If you have any questions or need assistance in future, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

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