Furniture At Work® Reviews 

7,943
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(7,943)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Good product - delivered on time.

February 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Nigel

Thank you for your feedback — we’re pleased to hear you’re happy with the product and that delivery was on time.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Item arrived dent in several pleaseces.

Item arrived dent in several pleaseces.
Poor customer service.

March 5, 2026
Unprompted review
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Reply from Furniture At Work®

Dear Michael

We have requested information from you as no order details were left nor can we find any orders under this name in our system. Please reply to TP with the order details as we cannot locate any orders.

Rated 4 out of 5 stars

Service was efficient

Service was efficient. However was told I needed to be in all day for delivery as items would need to be recived and could not be left in safe place. Only to find items had been left by my front door

February 19, 2026
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Reply from Furniture At Work®

Hi Amanda

Thank you for your feedback. We’re pleased to hear the service was efficient, however we’re sorry for the confusion around the delivery instructions. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
If you have any questions or need assistance in future, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Thanks the table is of good quality.

Thanks the table is of good quality.
Info on Delivery status good

February 18, 2026
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Reply from Furniture At Work®

Hi Simon

Thank you for your feedback. We’re pleased to hear you’re happy with the quality of the table and that our delivery updates were clear and helpful.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 1 out of 5 stars

Your Furniture At Work is not a reputable company. They have poor customer service and lied about an 11-year-old signing for the collection of a chair. The way they treat customers on the phone is unp

The chair is too small for me and the height is too low. The no were to make a return bad. I'm not happy at all 😡😡😡
When I decided to buy the chair, I was confident about my choice because I had used the same type of chair before. In fact, I am currently using the same type now. This means I have used this type of chair twice before and never issue with size before purchasing from your Website.

Anytime I ordered the chair in the past, it was always perfect. However, the one I bought from your Website that is too short in height and too small.

On the day the chair was delivered, I was in an important meeting and I could not interrupt it. The only thing I did when the chair arrived was to ask the delivery person to assemble it because I paid for it. Immediately after that, I returned to continue my meeting. The delivery person handed the chair over to my 11-year-old son after assembling it. I never signed for the collection because I was still in my meeting.
Later, my son brought the chair inside and after I finished my meeting, I saw the chair and realised it was too small. I checked your page to see if there was a place to make a complaint, but I could not find any.
I then called your customer care service, and they told me someone would get back to me within the next 24 hours. However, I did not hear from them. I did not know where to make a complaint, so I had to leave a review because I was very upset and disappointed.

After that, one of your staff members eventually called me. He said Why didn't I check the measurements of the chair before purchasing it? I explained to him that I do not know anything about chair measurements because this was not my first or second time buying this chair unknown to me your size company is different.
If I had known that the size would be different, I would not have bothered purchased in the first place.

Unfortunately, the customer service representative I spoke with was very rude.
He also used threatening words, saying he would report the issue to the company and get back to me. He added that by the time he got back to me, I would not be able to return the chair because the price had changed and they would decide for themselves.
This sounded like a threat to me, as he used the issue of the price to suggest that I would not be able to return the chair.

The chair I bought was £126 and has already been treated when on that by the time I see the return price I won't be able to return it so he said I will pay £55 for the return. I'm really disappointed with Furniture At Work and never record it for anyone 😕 🙃 😒 😪 😐

February 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Bose

Our Customer Service team has been in contact with you both by telephone and email to discuss your concerns.
The product dimensions are clearly displayed on our website at the point of purchase. You have since advised that these measurements were not reviewed prior to ordering. The chair was delivered, fully assembled, and all packaging removed, with the delivery signed for as satisfactory at the time.
As such, this matter does not relate to a service failure. However, we have still taken the time to review your case and have proposed a resolution, which has been communicated to you directly.
Should you wish to discuss this further, our team remains available to assist.

Rated 5 out of 5 stars

Quick delivery

February 18, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Paul

Thank you for your feedback — we’re pleased to hear your order was delivered quickly.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Great service

Great service, delivery was supposed to be 3-4 days but was delivered next day. Fantastic office chair and easy to assemble.

February 26, 2026
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Reply from Furniture At Work®

Hi Paul

Thank you for your great feedback. We’re delighted to hear the delivery arrived earlier than expected and that you’re pleased with the quality of the office chair. It’s also good to know the assembly was straightforward.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Good product range

Good product range. Competitive price and quick Delivery.

February 17, 2026
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Reply from Furniture At Work®

Hi Steve

Thank you for your feedback. We’re pleased to hear you’re happy with the product range, found our pricing competitive, and received your order quickly.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 4 out of 5 stars

Delivery experience

I asked for the tables to be delivered in the Morning but it was delivered after 1pm. Luckily someone was around to accept the delivery.

February 25, 2026
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Reply from Furniture At Work®

Hi Jennifer

Thank you for your feedback. We apologise that the delivery did not arrive within the requested morning time slot, and we appreciate your understanding on the day. We’re glad someone was available to accept the delivery, but we recognise the importance of accurate delivery timing and will take your comments on board.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Good communication

Good communication, quality products, as described.

February 25, 2026
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Reply from Furniture At Work®

Hi

Thank you for your feedback. We’re pleased to hear you found the communication clear and the products to be high quality and exactly as described.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Very good product & happy with the…

Very good product & happy with the service.

February 23, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Charlie

Thank you for your feedback. We’re pleased to hear you’re happy with both the product and the service you received.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Punctual and professional

Punctual and professional - would recommend

February 24, 2026
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Reply from Furniture At Work®

Hi Tony

Thank you for your feedback — we’re pleased to hear you found our service punctual and professional, and we really appreciate the recommendation.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Fast delivery and great service.

Fast delivery with really lovely polite delivery men. 100% satisfaction. Best company I've ever used for work orders.

February 24, 2026
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Reply from Furniture At Work®

HI Carolyne

Thank you for your fantastic feedback. We’re delighted to hear you were happy with the fast delivery and that our delivery team made such a positive impression. Your 100% satisfaction and recommendation mean a great deal to us.
If you need any further assistance or are planning future projects, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be very happy to help.

Rated 5 out of 5 stars

Bought the two drawer oak filing…

Bought the two drawer oak filing cabinet. Really well made and very well packaged for transit and delivery.

February 23, 2026
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Reply from Furniture At Work®

Hi Richard

Thank you for your feedback. We’re delighted to hear you’re pleased with the quality of the two‑drawer oak filing cabinet and that it arrived well packaged for delivery.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Fast delivery and great service

Fast delivery and great service. We are satisfied with the quality of the product.

November 14, 2025
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Reply from Furniture At Work®

Hi Lehanie

Thank you for your feedback. We’re pleased to hear you were happy with the fast delivery, the level of service, and the quality of the product.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 5 out of 5 stars

Brilliant service

Easy to order and a speedy delivery

February 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your feedback. We’re pleased to hear you found the ordering process straightforward and that your delivery arrived quickly.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

Rated 2 out of 5 stars

Item not delivered to my home despite…

Item not delivered to my home despite me being in so I had to go and collect from Matalan. Blame the carrier

February 20, 2026
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Reply from Furniture At Work®

Hi Andrew

Apologies for the issues with the carrier. We have given feedback regarding this. We are delighted you are happy with the product.

Thanks for ordering with Furniture At Work, if you need any new produts go to our website www.furniture-work.co.uk or call our sales team on 0204 506 2169

Kind Regards

Rated 5 out of 5 stars

regular process updates.

February 11, 2026
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Reply from Furniture At Work®

HI Jane

Thank you for taking the time to leave your comments — we really appreciate your feedback.
It’s great to hear you were happy with your experience, and we’re pleased we could help.
For any future requirements, we offer over 1 million products available online at www.furniture-work.co.uk, or if you’d prefer to speak to the team directly, our Sales Team would be happy to help on 0204 506 2169.
Thank you again for choosing us — we look forward to working with you again.

Rated 5 out of 5 stars

Fast delivery

Fast delivery - good quality goods

February 11, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Regan

Thank you for your feedback — we’re pleased to hear you were happy with the fast delivery and the quality of the goods.
For future orders, we offer over 1 million products available online at www.furniture-work.co.uk, or you can speak directly with our Sales Team on 0204 506 2169, who will be happy to assist.

Rated 5 out of 5 stars

Great cupboards

Bought two cupboards and bother arrived together so had to sort all pieces out for each separate unit and build. look good though. good value. very sturdy lockable units as described.

February 18, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Faye

Thank you for your feedback. We appreciate you highlighting the quality and value of the cupboards and are pleased to hear they look good and are sturdy and secure once assembled. We also understand your comment regarding the delivery and thank you for your patience.
If you need any further assistance, please visit www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’d be happy to help.

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