Furniture4home Reviews 

So happy with my bed and headboard
I am going to recommend to whoever is going to ask me.
My sons will be moving into new homes and needing to replace beds for alL there bedrooms.
Such good affordable prices for them as well

PLEASE READ THIS, i'm currently dealing with this company and I urge anyone reading this to find another site to purchase furniture from.

Yes there is a good chance you'll buy a good product, HOWEVER...
We bought a bed and unfortunately the courier damaged the bed beyond use. Initial contact was excellent, had a quick response confirming they would collect the bed back once i had provided photos which I did. I was told the bed would be collected within 2 weeks and then the refund processed once they had checked the condition themselves.

It's been 4 weeks and I'm no closer to having this bed collected or getting my full refund back. It's a lot of money and I'm out of a bed and the money to buy a different one. Every response is quick and polite however no progress is made. It's constant promises the courier has been marked urgent and will collect in in a couple of days only to be told it's then not possible.
Plus they won't give out the details of the courier so you truly are stuck. It's terrible to keep someone's money like this.

As said...yes you might get a good product but if you don't want to risk terrible stress then avoid this company. I'm having to go to trading standards and probably a small claims court.

So happy with our new bed!

At first we were rather skeptical as we had never heard of the company before, however due to the fantastic prices and live chat feature in which an agent was able to advise us on delivery times we decided to take a risk. The risk certainly paid off as the bed frame came within 2 days of ordering! The bed was great quality considering the price we paid and overall we couldn't be happier. Absolutely fantastic service and would definitely recommend to anyone considering to make a purchase from this company.

We were really happy with the bed and the speedy service we received. It was so easy to deal with F4H and we have no complaints. My dauvhter loves her bed.

Average but value for money, could be a bit more robust and mattress is a bit soft ,being it's the second most expensive. Good replacement and value for money. Company communication is excellent as was delivery.

Very quick service. I ordered my bed & mattress and less than a week later it was delivered to me. I was rang on the day of delivery & was given a delivery time so I could prepare for my new bed.

There aren't too many chances to pick you up a new KS divan bed with 12" pocket sprung mattress for under £500 and be happy with the quality - but we have and we are.

Very simple to put together and the jumbo foot drawer is perfect for storing bedding.

All in all an easy service with delivery in a week.

Furniture4home is definitely a good trustworthy website to use if you are interested in affordable good quality beds. I ordered a bed from them a few weeks back as it was the only website that I could find that had the size bed I was looking for. They offer you storage and a mattress and many different colours and styles. I was unsure on how the delivery would be but again, very good. They delivered in good time and the driver even drove over 2 hours to get it to me. It’s all individually wrapped and is very easy to put together. Will definitely use again in future!

DO NOT ORDER FROM THIS COMPANY
TERRIBLE BED, TERRIBLE QUALITY, TERRIBLE CUSTOMER SERVICE

After reading lots of positive reviews (don't believe all of what you read!) I ordered and paid £379 for the Geneva Grey Chesterfield Divan Bed on the 26th June. I received it on the 8th July. The bed was stored until needed it and then assembled this week (w/c 24th August) . On opening the bed, it was clear that it was the wrong bed entirely (or a VERY poor attempt at a copy of the bed I initially ordered). It is obviously very poorly and cheaply made. The headboard is an entirely different style to the one on the website and the material and colour are wrong (if only I could attach pictures!).

I rang the seller this morning, the person on the phone was unprofessional and dismissive. I was advised to email my concerns to the support email which I did. I sent pictures from the website of the bed I had ordered and the bed I received (an embarrassingly bad version of the website picture). I received an email back saying that the bed I ordered was an older version of the one on the website and the website pictures had been updated just two weeks ago. This is a lie. I have pictures on my phone of the same bed on the website on the 21st June- before I ordered it.

The seller is refusing to give even a partial refund despite me offering to keep the mattress and offering to pay for the bed to be collected. I couldn't even sell it on if I tried, it is such poor quality.

EDIT- the bed is completely different. It's actually laughable- like a joke- would be funny if I hadn't paid £379 for it.

This company are a joke and clearly do not understand the Sales of Goods Act 2015.

I ordered a SK Divan bed in February and received the bed a week later - great! Until I started to put it together. The Castors did not fit the base of the bed thus rendering the drawers useless. I contacted Adam in customer services and he advised that there should be no-way that the castors do not fit and wondered if I could try and drill the holes a little bigger!!!???? We tried to drill as suggested but there was obviously something metal inside as it destroyed a Makita Drill bit! Not wanting to damage anything further, and get charged for it, I asked for a replacement bed to be sent. I was advised that they would send a bed out ASAP and collect the orignal one. A week later, the courier turned up with only one half of the bed base (superking beds have x2 3ft bases) and then he left with both halves of the original bed. Thus I was left with half of a SK bed!

5 MONTHS LATER, after chasing the company several times I was advised that a whole new bed would be sent out. We received a new bed a week later. We now had 3 halves of a Superking Divan.

I set to putting the bed together with my husband only to find that even with the castors in the old and new half (shouldn't matter what half we used as they are meant to be the same bed right?) when laid flat on the floor, one half was an inch shorter than he other meaning that when the mattress was added, our heads would have been lower than our feet when lying on the bed! This was clearly not a like for like replacement and upon closer inspection, the colour of the fabric was different to my original half (original order)

We decided to abandon using the old half of the bed and carried the 3rd half upstairs to see if this worked. We got to setting it up and what do you know??? The castors didn't fit!!

So now I have x3 bed bases.
1 - Half a base from original order. Castors fit but do not match other bed
2 - 1 base from new order that castors do not fit
3 - 2 bases that are not like for like and are not what I ordered.

I have contacted the company and asked for a refund, but they are refusing to refund me despite advising them that I have been in touch with Trading Standards to see where I stand.

I have been advised by Trading Standards, that Companies have one chance to replace or repair products within 30 days. Despite Furniture4home trying to repair/replace on several occasions, all repairs and replacements have been inadequate and that because of this, I am entitled to ask for a refund and get it. Now Furniture4home are telling me that it is against their policy to refund me for the bed as the timescale for a refund has been exceeded!

Trading Standards have confidently informed me that I am perfectly within my rights to request a refund as I reported fault within the first 14 days of receiving the item and this original fault has still not been rectified.

I am still waiting for my refund. It has been 6 MONTHS since I ordered and customer service have now started to ignore my emails.

I placed my order on the 8th June 2020. On the 24th I received a call stating my bed had been damaged by the couriers and that I could either be offered an alternative colour, or the original colour I ordered with delivery being the following week. F4H stated nothing else could be done as this was a fault of the courier, therefore out of the companys control. Nevertheless, I have since viewed the website which states ‘We use our own vehicles for delivery to ensure items get to you in 100% perfect condition.’ The company are full of lies.

As per the website, the courier should provide 30-45 minutes notice prior to the bed being delivered. However, on the 1st July at 7:15am the bed arrived with no prior warning or indication as to when it may come. I received neither a text nor an email. This woke me up after arriving home from a shift in the early hours, with no preparation for the bed arriving. 7.15am does not fall within the time slot the website states.

Upon inspecting the bed I came across a multitude of issues. Firstly, there are only two drawers as opposed to four. Secondly, the base looks tatty and poorly manufactured with cheap plastic covering the bottom. The material covering the sole of the base is messy and looks cheap. The screws provided to attach the headboard are too small therefore leaving the headboard unstable and wobbly. The headboard is damaged along the top with slight tears in the fabric, there are staples clearly visible on the front of it, bumps and lumps in the fabric and it generally looks and feels poor quality and cheap. The drawers do not sit flush with the bed, don't close and again reflect poor quality materials and manufacturing. Additionally, the mattress came extremely dirty and with pulls in the fabric. I also do not understand how it is described as ‘Firmness rating-Medium to Firm’. It is soft, being medium to soft at a push. The bed does not reflect the price paid.

I contacted F4H who stated they would send out a new bed. 5 weeks later I am still waiting for this to fully arrive. After being told I would 100% be contacted before delivery the base turned up with no warning and with no headboard. I have been told this will be delivered shortly and that I will get prior warning (which I doubt). The base that has arrived however again is shocking quality with all the same problems as the first. I got told that the bed I received would be of the highest quality, however it is not. To top it off, this time the feet do not even fit, so I am stuck with a bed that cannot even be assembled. I dread to think what the headboard will be like when it arrives. Avoid this company at all costs and it has been nothing but hassle. The service is shocking and the quality of the items you receive - or don't receive - are very very poor.

I have since been told my bed will be collected and I will be refunded but 3 weeks later I am still waiting to hear anything from the company. I have called them and been told I will receive an email regarding collection but this still hasn’t happened. All calls now get ignored or the lines are busy.

Great bed for a great price. The bed is good quality and the delivery was quick. Overall the bed was a very good buy and we would buy again. The only small issues i would say is the top of the base could do with being a little stronger as feels as without the mattress i could go through. Also when the x2 bases go together could do with a better clip to make the bases more level. It is a good bed though and we would buy again.

Excellent service and good quality Bed, well impressed overall

The whole experience was great from start to finish. Communication excellent, product great value for money and wait time minimal. Would definitely recommend!

Very happy with the bed. Had a bit of an issue with delivery. Had to contact F4H to find out why i hadnt received communication from the courier for delivery. Found out that it had been damaged. Ken In customer services was very helpful and they arranged for another to be sent. This was received in good time. If anyone does have issues with anything, i suggest you contact Ken who was very helpful in the entire process.

Great timing in delivery despite Covid. Great quality and look fantastic. loverly delivery driver

Got two divan bed frames woth headboards for my daughters rooms. Very pleased with the purchase. Excellent quality item at a good price. Everything was perfect, right from purchase to delivery

I'm happy with the bed but was very disappointed with the delivery service. The delivery man asked me to come and unload the bed from the truck by myself. I'm 5"1 and live alone so wasn't expecting to have to do the delivery myself. I had to insist that the delivery man unload the bed and at least bring it to the lift, which he reluctantly did. Other than the struggle to actually get the bed to my flat, the quality is quite good. A real shame about the delivery as it's put me off ordering again.

Loved the bed it was exactly what I wanted easy to put together too - one small thing was that it could have done with a clip in the middle to hold the bases together as they separate other then that so happy with the purchase

The communication from the delivery and the website was great. Just needed a little more instruction to be able to clip the bed and put the head board on.