FurnitureusaReviews 

Great customer service and product.

Easy transaction

Average Salesman-type environment, all over you as soon as you get in the door. Asked for a discount as I spent a lot of money there, which he agreed to, heard no more about it and nothing reflected on final bill.

My experience at furniture USA was very positive overall. I worked with Victoria, Kenny, Sandy, Adam and Robert. Everyone was very helpful in their own way but I have to give big kudos to Victoria who spent over an hour sitting on couches with me. We went back and forth and she recommended sofas based on what I was telling her I wanted. I really appreciate the individual attention she gave me. What set my experience apart at Furniture USA was the fact that the sales associates didn't seem like I was bothering them. That's so unusual in the sales world. I'm pleased with my couch and I think that the company likes to build relationships with people so they come back. I don't need other furniture right now but next time I do, I'll certainly go back to Furniture USA.

Our representative Daniel did a great job in explaining and showing us all the differences and feels of the furniture we purchased which shows how knowledgeable he is about the products he sells to others.

Very knowledgeable sales person great service.

Received great customer service today from Tony, Robert, and Tien. My boyfriend & I have been testing out & comparing mattress prices between American Furniture, Costco, IKEA & Sears & Furniture USA. I think what really got us was the customer service from Furniture USA. Like Robert said, mattress shopping can (IS) one of the most confusing experiences ever. Thank you guys for the education, friendliness, honesty & service!

My 1st purchase with Furniture USA. Captain Dave and team was awesome to work with and would buy again from FUSA. Another salesman even jumped in to answer questions we had while CD was busy. The load out team was also on point. Two thumbs & Two toes up for Furniture USA

We've lived in our house for about six months and held off buying couches because my wife couldn't find ones she loved and fit with her design ideas. We found the Darcy Salsa set on FurnitureUSA's website and my wife immediately fell in love with them. She wanted to order them online because we're incredibly busy and even with their showroom in our area, we'd never have time to go actually see the couches, so despite their online reps recommendation that we come see before we bought, we bought them online. Great price. Great couches. Amazing service for the delivery and set up. We highly recommend this company and will be making more purchases from them as we finish furnishing our new home.

I walked in with my three daughters I look young I was looking to buy some couches I tried to get s few floors sales men to help me I got told "keep looking", and the cold shoulder , til I was frustrated I started walking out the greeter asked me if I found everything ok I said," honestly I found something but nobody would help me!!! She took it upon herself to look up info salesmen started kind looking cause wasn't her dept I told her yes I'll take it, she said that's as far as she could do NOT ONE sales person acknowledged til I pulled out $1300 cash then is when I got smiles asked if I wanted water saying hi to my kids..... Made me sick but I don't lower myself to there level yes now that you acknowledged my money please get me the papers for this sale. I never felt so low. I was very disappointed , frustrated and after buying couches still felt horrible cause I should of takin my business elsewhere where they know to treat people regardless of how old they look, how many kids they walk in with, race regardless I WILL NEVER SEND THEM BUDINESS OR BE A RETURNING CUSTOMER!!!!

I had the best experience at the mack road store I walked in and was approached by Robert Vo he was nice and very helpful he got me the best deal on bunk beds and got me in and out I recommend anyone who goes in to ask for him. Thanks Robert Vo

Doug was very helpful.

He was very kind and not pushy. He wasn't over bearing so I felt safer in my purchase.

The overall experience went well. There was only one little glitch. We paid to have the furniture assembled on Friday and scheduled pick up for the next day Saturday. When we got there to pick it up it was not ready. They did work hard to get it assembled by 4pm. I am very pleased with the furniture and will shop there again.

I always buy my furniture with you guys!! Love how you guys treat me with Respect and take care of me like Family!! I will come back again! Thank you

Daniel, the floor manager, was very thorough in showing us all options for bedroom sets. He didn't shy away from the top of the line sets just because we were a young couple. He showed us all options and let us browse without peering over our shoulder. He kept his distance while at the same time staying close enough to help with any questions we had. This allowed my husband and I to talk freely To each other about factors such as price and quality as we went along.

Tony provided excellent customer service. He listened to what I was looking for and helped me find it. Thanks Tony!!!

Had a great experince shopping there. Very frendly and caring about the customer and their needs.

1st one , I was not expect the mattress that much hard becous when I see on gallery it was very soft and comfortable , 2nd the person who working in delivery they were very rude .

Our salesman knew the longevity of each couch based on material and wear and tear. Great experience. Very friendly!