I bought a ski jacket online. The process was simple and transparent. I was updated throughout the delivery process and the parcel arrived at the time promised. I decided to return the jacket and that... See more
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Review summary
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What people talk about most
Based on these reviews
Fusalp is not just ordinary clothing it is a creation born from the minds of intelligent people a clear example of top tier technology in the fashion industry made with timeless materials and desi... See more
Online customer service support , Thomas and in-person customer support in the London store Carlo were absolutely brilliant in helping me find the right size and style for my jacket. Their communicati... See more
Excellent service and quick delivery. I had initially wanted to buy from Fusalp store in London but in the end I ordered my Ski Jacket and Trousers from the French site and had it delivered to my hote... See more
Company details
Written by the company
Fusalp est née en 1952 sur les bords du lac d’Annecy, au coeur des Alpes françaises. Dès sa création par un duo de tailleurs, la marque révolutionne le vêtement de ski alpin en créant le premier pantalon technique coupe fuseau qui sera porté par les équipes de France des années 60. Partenaire privilégié des plus grands champions de ski alpin, Fusalp travaille depuis toujours le juste équilibre entre technicité et confort des matières, justesse et élégance des coupes - une signature stylistique devenue le vecteur d’identité d’une communauté de connaisseurs, fidèles et exigeants, en France comme à l’international. Au travers de ses collections Fusalp célèbre l’art du mouvement ; un art qui s’inspire de la pratique du ski alpin, de l’esthétique de ses courbes pour s’adapter à nos styles de vie contemporains. Fusalp compte désormais 50 boutiques proposant l’ensemble des collections de la marque, dans plus de 25 pays.
UNE COLLECTION EN MOUVEMENT
Written by the company
- Une élégance sport chic
- Cette saison, l’allure Fusalp s’étend à un vestiaire plus complet et sophistiqué. Dynamisée par le 70ème anniversaire de la marque l’année précédente, l’interaction entre les vêtements de ski et un style plus urbain se déploie à travers de nouvelles pièces iconiques. Des total looks dans une palette de couleurs énergiques. Des lignes modernes et fittées qui soulignent la silhouette et libèrent le mouvement. Des matières luxueuses et techniques d’une qualité de protection incomparable. Une offre inter-saisonnière qui se construit à travers l’héritage du ski alpin et le savoir-faire technique. La vision et l’image de Fusalp sont plus que jamais alignés avec la vie active des gens à la recherche de vêtements qui perdurent.
NOTRE ENGAGEMENT DE DURABILITÉ
Un service après-vente engagé
La durabilité de nos produits est notre engagement premier. Nous souhaitons concevoir et fabriquer des produits intemporels et polyvalents que nos enfants et petits-enfants porteront encore avec plaisir.
Plus la durée de vie d’un produit est longue, plus son impact sur notre planète est faible. C’est la raison pour laquelle nous nous sentons concernés par la qualité de nos produits et que nous nous engageons à les réparer tout au long de leur cycle de vie pour favoriser leur longévité. Depuis le 1er janvier 2021, nous avons choisi d’étendre notre garantie initiale de 2 ans à une durée de 5 ans sur une sélection de produits.
Contact info
Annecy, France
- +33 4 85 21 31 78
- eshop@fusalp.com
- fusalp.com
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Product looks firs great easy ordering…
Product looks firs great easy ordering and fast delivery
Top marks
September 12, 2025
Item never received even after told it…
Item never received even after told it had shipped.
Was then informed no longer in stock.
Second time this has happened.
Shocking!
September 10, 2025
Reply from FUSALP
Dear Davis,
Thank you for taking the time to share your feedback.
We are sorry for this unfortunate experience, which does not reflect the level of service we aim to provide to our customers on our website.
Unfortunately, due to a technical issue, and despite our team's diligence, the order was validated without having the corresponding stock available for your order.
We apologize for this incident, which has been reported to our technical teams to prevent it from happening again for future orders.
As mentioned in our email exchange, we will, of course, proceed with the refund of your order as soon as possible, and we once again apologize for the inconvenience caused.
We wish you a wonderful day.
La Maison Fusalp
GOOD SERVICE
August 19, 2025
I haven’t received my purchase yet
I haven’t received my purchase yet. I ordered items on 13 August. As of 25 August the items have yet to arrive. I wrote to Fulsalp requesting an update on delivery but have not received a reply.
Zero ** for service.
August 14, 2025
Reply from FUSALP
Dear Jennifer,
We thank you for taking the time to share your feedback.
We sincerely regret this delay once again, which was unfortunately beyond our control.
As indicated in our recent email exchanges, your parcel is currently available at the pickup point you selected.
We kindly invite you to collect it at your earliest convenience and remain at your full disposal for any further questions at the following address : eshop@fusalp.com
We wish you a wonderful day.
La Maison Fusalp
Everything was Easy and Quick
August 5, 2025
Awful service
Products didn't fit correctly and the return service was bodged. No returns label issued!
July 2, 2025
Reply from FUSALP
Dear Sheila,
Thank you for taking the time to give us your feedback.
We apologize that the size of the product did not align with your expectations. We notice that a return request has been initiated; should you face any challenges, please do not hesitate to reach out to us at eshop@fusalp.com.
La Maison Fusalp
Great Fit
Fast shipping internationally. Jacket true to size. Great fit, very flattering shape and perfectly designed for comfortable yet stylish skiing.
July 10, 2025
The delivery was faster than expected
The delivery was faster than expected, great product
July 1, 2025
really beautiful clothes
really beautiful clothes, well finished and perfect fit, ordering was very easy and my product arrived within the predicted delivery time
June 30, 2025
Just an issue with the lenght of these polos.
Service was good. I did order 3 polos. The fabric is nice but the lenght ( I ordered a size m ) far too long.
I did not return them but I wonder if I am not going to ask to somebody to shorten the lenght.
June 12, 2025
The employee of the Val d'Isere shop…
The employee of the Val d'Isere shop propose me to send me the clothes at the good size because they didn't have anymore directly in my home for the same price (it was sales) if I bought it in the shop,
Great ! and it comes very quickly !
Thank you very much !
May 5, 2025
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