I bought a ski jacket online. The process was simple and transparent. I was updated throughout the delivery process and the parcel arrived at the time promised. I decided to return the jacket and that... See more
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Review summary
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What people talk about most
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Fusalp is not just ordinary clothing it is a creation born from the minds of intelligent people a clear example of top tier technology in the fashion industry made with timeless materials and desi... See more
Online customer service support , Thomas and in-person customer support in the London store Carlo were absolutely brilliant in helping me find the right size and style for my jacket. Their communicati... See more
Excellent service and quick delivery. I had initially wanted to buy from Fusalp store in London but in the end I ordered my Ski Jacket and Trousers from the French site and had it delivered to my hote... See more
Company details
Written by the company
Fusalp est née en 1952 sur les bords du lac d’Annecy, au coeur des Alpes françaises. Dès sa création par un duo de tailleurs, la marque révolutionne le vêtement de ski alpin en créant le premier pantalon technique coupe fuseau qui sera porté par les équipes de France des années 60. Partenaire privilégié des plus grands champions de ski alpin, Fusalp travaille depuis toujours le juste équilibre entre technicité et confort des matières, justesse et élégance des coupes - une signature stylistique devenue le vecteur d’identité d’une communauté de connaisseurs, fidèles et exigeants, en France comme à l’international. Au travers de ses collections Fusalp célèbre l’art du mouvement ; un art qui s’inspire de la pratique du ski alpin, de l’esthétique de ses courbes pour s’adapter à nos styles de vie contemporains. Fusalp compte désormais 50 boutiques proposant l’ensemble des collections de la marque, dans plus de 25 pays.
UNE COLLECTION EN MOUVEMENT
Written by the company
- Une élégance sport chic
- Cette saison, l’allure Fusalp s’étend à un vestiaire plus complet et sophistiqué. Dynamisée par le 70ème anniversaire de la marque l’année précédente, l’interaction entre les vêtements de ski et un style plus urbain se déploie à travers de nouvelles pièces iconiques. Des total looks dans une palette de couleurs énergiques. Des lignes modernes et fittées qui soulignent la silhouette et libèrent le mouvement. Des matières luxueuses et techniques d’une qualité de protection incomparable. Une offre inter-saisonnière qui se construit à travers l’héritage du ski alpin et le savoir-faire technique. La vision et l’image de Fusalp sont plus que jamais alignés avec la vie active des gens à la recherche de vêtements qui perdurent.
NOTRE ENGAGEMENT DE DURABILITÉ
Un service après-vente engagé
La durabilité de nos produits est notre engagement premier. Nous souhaitons concevoir et fabriquer des produits intemporels et polyvalents que nos enfants et petits-enfants porteront encore avec plaisir.
Plus la durée de vie d’un produit est longue, plus son impact sur notre planète est faible. C’est la raison pour laquelle nous nous sentons concernés par la qualité de nos produits et que nous nous engageons à les réparer tout au long de leur cycle de vie pour favoriser leur longévité. Depuis le 1er janvier 2021, nous avons choisi d’étendre notre garantie initiale de 2 ans à une durée de 5 ans sur une sélection de produits.
Contact info
Annecy, France
- +33 4 85 21 31 78
- eshop@fusalp.com
- fusalp.com
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good profucts
April 30, 2025
Great service & great products
April 9, 2025
Excellent experience
Excellent experience. Delivery was very fast. packaging was high quality
April 3, 2025
Amazing coat, super speedy service
Easy user experience with clear pictures of the item. I do wish we got a picture of the inner lining as well.
March 24, 2025
Great services
March 17, 2025
How service should be....
Superb service from Helga, she could not have been more helpful and thoughtful with our purchases.
March 17, 2025
Extremely disappointed with the…
Extremely disappointed with the durability of my Fusalp ski jacket and the lack of proper customer service. After just one day of light wear, the jacket developed a tear, which should not happen with a high-end ski jacket designed for performance. Instead of offering an immediate exchange, Fusalp is forcing me to send it away for an assessment, leaving me without a jacket for my upcoming ski trip—despite the fact that it’s clearly a manufacturing defect.
For a brand that markets itself as premium, I expected far better quality and service. A €1000+ ski jacket should last more than a single day. If you're considering buying from Fusalp, be aware that their customer service does not stand behind their products.
Update: A free return for assessment, which takes days or even weeks for a response or repair, is really sub-par. This jacket was purchased for a ski holiday in just one week's time, and now I am forced to buy a replacement at additional cost. For a premium brand, I expected a more customer-friendly solution—especially given that this is a ski jacket that should be durable enough to withstand normal use.
February 26, 2025
Unprompted review
Reply from FUSALP
Dear Kara,
We're sorry to hear about your dissatisfaction.
As exchanged earlier in the day, we are unable to make a commercial decision based solely on photos. This is why we have offered you a free return of your jacket for a thorough assessment. This will allow us to provide you with a quick and informed response regarding the next steps.
We appreciate your understanding and remain at your disposal for any further questions.
La Maison Fusalp
Very warm and comfortable gloves and…
Very warm and comfortable gloves and stockings
February 12, 2025
my recent experience with Fusalp
reactivity, delivery on time.
The quality of the puffer jacket was ok but the design did not suit me (too long) so that I had to send it bakc.
Anyway I've been quickly refunded.
I recommend
February 11, 2025
Not user friendly to return product
February 14, 2025
Reply from FUSALP
Chère Caroline,
Merci d’avoir pris le temps de nous donner votre avis.
Nous sommes navrés de cette mauvaise expérience quant aux retours, nous vous avons envoyé un e-mail afin de mieux comprendre votre mécontentement. Nous restons en attente de votre réponse.
Nous avons procédés au remboursement de votre retour en date du 18/02.
La Maison Fusalp
Excellent quality clothings with unique…
Excellent quality clothings with unique look.
February 3, 2025
Shipping fast and smooth
Shipping fast and smooth. When i find out one of the clothes I purchased did not fit, the return is also very easy.
February 3, 2025
Beware of Custom Duty Fees
Custom Duty Fees should be added at the time of purchase if it applies. It shouldn’t have to be paid by the customer if it is less than $800. It doesn’t make sense when I’m buying a pair of gloves for $140 and need to pay additional $80 in custom tax, but if I buy a jacket for $800, that is all I’m paying for. If that is how it is, I should just buy from somewhere else instead of from your site directly. It doesn’t list or say anywhere on the site about this rule either. I only know because I had to email customer service and received a slow response a couple days later.
January 20, 2025
Reply from FUSALP
Dear Jenny,
Thank you for taking the time to give us your feedback.
Duties (as of currently) are applicable to orders coming into the United States for over 800$. If an order is above this amount, Fusalp is able to calculate and prepay all duties, so you will not have anything to pay upon delivery.
However, the reason why you were asked to pay duties in this case, is because you made two separate orders in less than 6 hours, which totaled over 800$.
Individually, they were less than 800$, so Fusalp did not prepay any duties. Since the orders were made very closely together, the US Customs considered your two orders to be one order, and therefore are asking you to pay duties.
La Maison Fusalp.
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