Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady that helped me - Chloe Brennan was so helpful and sympathetic in my situation. She was as helpful as she could be and gave me some great advice on the next steps I need to take in resolving m... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
From start to renewal the experience with Fused has been really good. They are very user friendly with a very clear web site and dashboards but just as important incredibly responsive via phone, t... See more
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Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really nice friendly staff
Really nice friendly staff. Help me loads with direct debt mishap. Would highly recommend
September 2, 2025
Unprompted review
Reply from Fused
Hi Harry,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Call
I was in a call this morning with Isabelle and she was very responsive and respectful and helped me efficiently with what I needed assistance with.
September 2, 2025
Unprompted review
Reply from Fused
Hi M,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Daniel was so lovely and helpful
Daniel was so lovely and helpful, he explained what was happening and what i needed to do really well and made sure i was happy with the plan.
September 2, 2025
Unprompted review
Reply from Fused
Hi Jess,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Paul was very helpful
Paul was very helpful, answered my query straight away with no issues
September 2, 2025
Unprompted review
Reply from Fused
Hi Rhiannon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
paul<3
I was helped by Paul who was incredibly friendly and helpful, thank you Paul <3
September 2, 2025
Unprompted review
Reply from Fused
Hi Keira,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Solved the issue
Very helpful and quickly solved spoke to Liam G and he was able to solve my issue and was very supportive.
September 2, 2025
Unprompted review
Reply from Fused
Hi Dominic,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing!
Paul was lovely and quick to respond in getting our issues resolved, very nice guy!!
September 2, 2025
Unprompted review
Reply from Fused
Hi Ben,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I had a pleasure of being assisted by…
I had a pleasure of being assisted by Erica today, she was very helpful. Her support was clear, professional and very much appreciated. Thank you, Erica!
September 1, 2025
Unprompted review
Reply from Fused
Hi Henry,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam G was extremely helpful and helped…
Liam G was extremely helpful and helped me very very quickly! Thank you!
September 1, 2025
Unprompted review
Reply from Fused
Hi Alicja,
Thank you for the brilliant 5 star/4-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
About what you’d expect
Made me wait 30 mins which is not great.
On the call Sid was great, he was very compliant, though I’ll have to see if supposed action is actually taken after the call.
August 29, 2025
Unprompted review
Reply from Fused
Hi Ike,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Easy & Friendly Service
Stacie was so kind, helpful and delivered a quick service answering all my questions. She was also ‘down to earth’ and understanding. I really appreciate her help!
August 29, 2025
Unprompted review
Reply from Fused
Hi Ella,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Stacey was very helpful thank you!
Stacey was very helpful thank you!
August 27, 2025
Unprompted review
Reply from Fused
Hi Anna,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacey was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
BETH DESERVES A PAY RISE
Beth was absolutely amazing answering all the questions needed ready for me to move into my first uni house. With such an overwhelming experience coming around the corner, she really did make the bills process a lot easier. Thank you so much for your help Beth!! You really do go above and beyond to make everyone feel comfortable with new beginnings.
August 27, 2025
Unprompted review
Reply from Fused
Hi Chloe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Stacie was amazing
Stacie was amazing. I was having trouble with my broadband and she helped me so fast. Thank you
August 27, 2025
Unprompted review
Reply from Fused
Hi Jos,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
THE BEST GUY SID
Sid was brilliant honestly. Fixed the issue at hand so fast but also made sure that I was FULLY satisfied with everything before the call ended and even solved some issues I didn’t even realised I had! GIVE SID A RAISEEEEEE HES THE BESTTTTTT!!!
August 26, 2025
Unprompted review
Reply from Fused
Hi Laurenelle,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Did I just genuinely hear an advert…
Did I just genuinely hear an advert stating that 50 percent of students stay in bed for 3 hours longer just to stay warm (implying they can't pay bills)?
I'm not sure where you got these stats from, but it comes across as gorilla marketing.
August 24, 2025
Unprompted review
Reply from Fused
Hi Daryl,
I appreciate you have taken the time to write a review and share your thoughts directly with us.
To confirm, the advert is not there to imply that students cannot pay bills so apologies if that has come across in the ad.
For transparency, here is a link to the article we used which provides the statistic that Students "Stayed in bed longer than usual to stay warm" - https://www.savethestudent.org/money/surveys/national-student-accommodation-survey-2025.html
If you have any further questions regarding this statistic, please do not hesitate to get in touch.
Best Wishes,
Fused Bills
Excellent
Milly was really helpful with my query, sorted it all out for me. thank you so much!
August 22, 2025
Unprompted review
Reply from Fused
Hi Kneish,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Milly was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
spoke to sid from customer service…
spoke to sid from customer service absolutely great person so helpful with what i needed and very understanding.
August 22, 2025
Unprompted review
Reply from Fused
Hi Damon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam C was amazing
Liam C was amazing. So helpful and sorted out my problem immediately. Very quick and efficient. Was in safe hands. Thank you!
August 22, 2025
Unprompted review
Reply from Fused
Hi Lottexxx,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent service from Liam C
Not the biggest fan of this sort of business if I’m completely honest. But fused have been pretty good for my time as a student. Liam C in the customer service department is a godsend. GIVE THAT MAN A RAISE!
If the solution to my issue is not resolved I will definitely be reaching out to him again.
August 22, 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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