Fuse Legal Reviews 72

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

i have had an email stating that fuse are no longer operating they have all my details my claim has been going on now for around 18mths now the last email i got was to sign paper work to get my claim... See more

Rated 5 out of 5 stars

I've submitted many PPI claims since 2011 and have been successful in most cases. Recently I have been looking at PPI Plevin claims, and this requires good litigation solicitors. Having been success... See more

Rated 5 out of 5 stars

I have pleasure in writing this review, my case was handled by Rabia Munir, it was done in my opinion in a very professional way, I was kept up to date verbally & by text or e mail with any devel... See more

Rated 5 out of 5 stars

After a misunderstanding regarding method of payment at the start matters improved quickly and although the process took a while I was kept informed at each stage. I received a cheque for once the ma... See more

Company details

  1. Legal Services
  2. Law Firm

Written by the company

We're a Law Firm that specialises in Financial Litigation. Fuse Legal fills a void that existed in the legal sector and enables our panel of Law Firms to reach, support and gain positive outcomes for even more people. Based in Manchester and Lancaster, we operate a talented, tight-kit team that has clear focus on the client journey and translating complex processes into something that feels simpler and accessible. If you would like to know more about the services we can offer you, please visit our website.


Contact info

3.9

Great

TrustScore 4 out of 5

72 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Legal Professionalism at it's best

I recently had dealings with Fuse Legal when they helped me progress a Plevin claim against one of the major lenders. During the whole process they were professional and always kept me up to speed with the latest on my case.. Hannah who was my main contact was excellent at helping me navigate the process and always took time to ensure I was happy with proceedings.. I would definitely recommend them to any friends/family that need help with matters like this... Keep up the good work Fuse Legal.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

My Claim which was not good originally.

I was left very disappointed when I was given a very small amount as settlement for my claim. I received a call from Fuse Legal offering to help me receive more towards my poor original amount. I received a call from Rabia Munir introducing herself who then kept in touch
giving me regular calls and e-mails as things progressed. It does take time for things to progress but I do not regret following this path with Fuse Legal.I am now hopefully in the final stage and hope to receive my settlement very soon, I would recommend Fuse Legal if you are frustrated or not progressing with your claim. You need to have patience and hopefully the result will be worth the wait,

February 20, 2022
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi Jules! Thank you for the review and we are delighted that you were happy with our service

Rated 4 out of 5 stars

Initially I was sceptical

Initially I was sceptical, I’d had my PPI claim previously rejected when everyone else but me seemed to be getting a refund. The process wasn’t quick, it was certainly fruitful though, so pleased with the resultant refund. Well pleased, thank you.

February 16, 2022
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi Jo - thank you for leaving us a review! We are happy that you were pleased with your service here at Fuse

Rated 1 out of 5 stars

Relative has signed on my behalf and…

My daughter has signed on my behalf and i refuse to follow and contact them immediately
This company is a scam they take your details
There is no information updated regarding the Reference number so i can complain to ombudsman
the contact email i have requested to withdraw also requested reference number which was never suplied

February 14, 2022
Unprompted review
Rated 4 out of 5 stars

ppi claim fuse legal

Fuse legal settled my ppi claim with a great outcome .Yes 40%is a high price to pay but without there help and expertise I would of had nothing . Great company with brilliant communication
Gary Chiddy

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

After having bad experiences along the…

After having bad experiences along the way I can honestly say I had my guard up But what a delight to have an all round honest service from start to finish .Nothing was to much and reassuring me along the way was a priority…thanks again

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience with this company

Very good experience with this company. I have used them on a number of occasions and they are always extremely efficient and get results. The staff are friendly and supportive and the communication has been first class

February 11, 2022
Unprompted review
Rated 3 out of 5 stars

Not very good customer relations

I was contacted by jp financial in Oct 21 about a claim I could do and they put me in contact with Fuse Legal I filled out all the paperwork electronically.I have tried emailing for an update to which I have had no response and the pack I received in Oct 21 including the covering letter has no reference number nothing.i have given three stars so far as I have not been kept updated and I hope to hear from them soon.

January 13, 2022
Unprompted review
Rated 1 out of 5 stars

Emails ignored asking for an update on…

Emails ignored asking for an update on my Plevin claim, last heard from Fuse Legal many months ago. No way of getting through by telephone as all numbers dialed have a dead tone. I think this is a scam company. Can anyone advise on getting through to Fuse Legal? Thanks

December 23, 2021
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi there,

Thanks for your comments. Please can you provide your reference number and we can ensure someone contacts you today. We are closed from the 24th December 2021 to the 4th January 2022 however if you confirm your reference number we can ensure someone calls you today. Thanks, Fuse Legal

Rated 1 out of 5 stars

Contacted June about pelvin claim…

Contacted June about pelvin claim completed paperwork and not heard a thing since. Don't answer phone 2hrs on hold to be cut off. Don't answer emails or Facebook messenger messages. Quick enough to harass to get custom and complete paperwork then Don't provide any updates or communication. Awful service

December 7, 2021
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi there, Thanks for your comments. We can confirm our phone lines do not permit a 2 hour hold time nor do we have a manned Facebook Messenger service due to data confidentiality. We are unsure you have been contacting the correct phone number. Please provide your reference number and we can have someone contact you today. Please note our offices are closed from the 24th December 2021 to 4th January 2022.

Rated 2 out of 5 stars

I have been contacted by JPS Financial…

I have been contacted by JPS Financial who stated Fuse will look after my claim for declined PPI however I cannot find anywhere what their charges are? Does anyone know? Will I end up paying JPS commission and Fuse?

November 27, 2021
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi there, this platform is a review platform and not for general enquiries or a forum. Please contact us here at Fuse Legal and we can discuss this with you. Thanks, Fuse Legal

Rated 1 out of 5 stars

I was contacted mths ago saying you had…

I was contacted mths ago saying you had won me money but haven’t received anything plus told I will get money back as well because it was taxed wrong. I can’t find your number anywhere so I can’t call you to inquire I think this is a scam

October 20, 2021
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi there, Here at Fuse Legal we do not deal with tax claims. You have left a review for Fuse Legal, please check this is the company you are trying to reach. If you have a reference number please provide this and someone at Fuse can get in touch. Thanks

Rated 1 out of 5 stars

Has anyone actually got a phone number…

Has anyone actually got a phone number for this company can’t find any way of getting in contact with them & they don’t reply to my emails

July 26, 2021
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Hi there, We have just tried to search for you as a client on our database and we cannot locate anyone under this name. Please contact the team to verify your details on 0161 509 3648 and they will be happy to help. Please can we ask and remind you that Trust Pilot is a review website and not a platform to leave 1 star reviews by a way of contact. Fuse Legal work hard for their clients and attest to delivering high customer service - please contact us and we will look to assist if you are a client of ours. Thanks

Rated 4 out of 5 stars

Great service and kept me informed

Great service and kept me informed. Nice unexpected payment so very happy with the outcome.

July 7, 2021
Unprompted review
Fuse Legal logo

Reply from Fuse Legal

Thanks for the review Mary, the team at Fuse are happy to have helped you.

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