Fusion Dentistry Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel comfortable and at ease, even those with significant dental anxieties. Many people highlight the excellent service, noting the clear communication, efficient processes, and personalized care received throughout their treatment journey. Reviewers are particularly happy with the quality of the work, often describing their new teeth as natural-looking and life-changing, restoring their confidence in speaking and eating. However, some customers also noted issues with the product, specifically regarding the fit and comfort of their dental arches and bridges. These individuals experienced problems such as ill-fitting appliances, discomfort, and ongoing issues with their tongue and cheeks, requiring multiple adjustments and follow-up appointments. While the front-of-house staff was generally well-regarded, some felt that the clinicians were not always effective in resolving these specific product-related concerns.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism, kindness, and... See more

Product

Clients share ambiguous opinions on product. Many customers express delight with their new teeth, describing... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their journey as smooth... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight with their new teeth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Fusion dentistry are truly amazing. The whole team made me feel safe and comfortable from day one. As an extremely nervous patient I was treated with the utmost care and consideration. As... See more

Rated 5 out of 5 stars

Fusion gave me an appointment within 2 days of calling for a loose crown screw on one of my implants ( they did not install my implants). Response time, communication, willingness to treat a non regis... See more

Rated 5 out of 5 stars

My life was on hold until I found Fusion. Following an accident where I lost 5 front teeth, I could not eat properly, speak properly and was too distressed to socialise or even go shopping. Fusion gav... See more

Company replied

Rated 5 out of 5 stars

Fusions whole team made me feel safe and comfortable at every stage, from the initial first appointment I was given a clear plan and everything went smooth. They are a fabulous team and I now have... See more


Company details

  1. Dentist

Written by the company

Life changing dentistry from an award winning team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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1-star

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Rated 5 out of 5 stars

Highly recommend

Highly recommend - From being a very nervous patient going in to Fusion the very first time to being so pleased and happy leaving at the end of the treatment.
Every member of staff at Fusion who I had contact with were absolutely lovely and made me feel so relaxed especially my surgeon Dr Fezaan Gatrad and the nursing team.
I have recommended Fusion to others and will keep doing so. The service there was excellent from start to finish. Thank you all for giving me back my smile!!

February 9, 2023
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Rhian, thank you so much for your lovely review! It really means the world to us and we are so glad that you chose Fusion and felt relaxed and safe with us :) Best Wishes, Team Fusion

Rated 5 out of 5 stars

My experience with having the all on 4…

My experience with having the all on 4 procedure carried out at Fusions was overwhelming, I had considered the Turkey option but decided to stay local just incase there were ongoing problems. From the first day I was treated with great care and attention, the procedure was explained to me and I was to be lightly sedated throughout which I thought was a great idea. The procedure was performed and I didn't feel any pain or discomfort, my teeth were removed, implants fitted and teeth fitted all the same day. I was expecting to be in pain/discomfort for a while after but was pleasantly surprised, my face was slightly swollen and bruising appeared after 4 days but I was still not feeling any pain and haven't been taken any painkillers. It's 11 days since I had the procedure, the swelling has subsided, the bruising slowly disappearing and I have a lot more feeling in my jaw with a minimal discomfort. I have been very happy with the whole process, from consultation to the present day, the staff are great and put you at ease and the anaesthetist and surgeon who performed the procedure were exemplary. I honestly can't believe that to this day I have not felt any pain. Thank you Fusions.

February 9, 2023
Unprompted review
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Reply from Fusion Dentistry

Dear Michael, thank you so much for your kind, heartfelt review. We are so glad that you decided to come to Fusion and even happier that you've had a great experience and now have a smile to be proud of! :) Best Wishes, Team Fusion

Rated 5 out of 5 stars

Go For It!

From the first appointment until the last, everyone at Fusion made me feel incredibly welcome and relaxed. It really is a team effort but special mention to Tim, Coral and Jen who were fantastic!

I would not hesitate to recommend Fusion to anyone looking for a life changing experience, my advice would be to go for it!

January 10, 2023
Unprompted review
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Reply from Fusion Dentistry

Dear Jonathan, thank you so much for your lovely review, it means the world to us and we've made sure that Tim, Coral & Jen have seen this - it really made them smile! :) Best, Team Fusion

Rated 5 out of 5 stars

Just a few words to say thank you to…

Just a few words to say thank you to everyone at Fusion Dentist for all that they have done for me and looking after me so well I will never forget your kindness.
Thank you once again
Joy.xx

December 6, 2022
Unprompted review
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Reply from Fusion Dentistry

Dear Joy,
Thank you for your kind review. We are so happy to have helped you achieve the smile you wanted.
We hope you have a lovely Christmas & New Year
Best wishes, Fusion Dentistry team

Rated 5 out of 5 stars

Excellent service and a great bunch of…

Excellent service and a great bunch of people. Recommend this clinic to anyone

October 19, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Darryl,
Thanks for your kind review - we were delighted to offer you the 5* service you deserve. We hope you have a great Christmas & New Year with your new smile!

Best wishes,
Fusion Dentistry team

Rated 5 out of 5 stars

Great team

I would highly recommend fusion.
All of the team are extremely professional and friendly. Coral the dental nurse is amazing she helped me by taking the time on choosing the colour for my desired effect. The team walk me through the full process step by step and were able to answer any question that may be concerning you.

November 30, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Sharon,
Thank you for your kind review. We were all delighted to help you to get the smile you wanted - we passed your feedback onto Coral too, thank you again :)
We hope you have a lovely festive season and that you enjoy showing off your new smile!
Best wishes,
Fusion Dentistry team

Rated 5 out of 5 stars

Amazing Practice

What a lovely place. From the moment I phoned to enquire to the time I had my implants fitted the experience has been amazing. Everyone is so friendly and helpful. They make you feel valued and always check on your well being. Would highly recommend Fusion, they are brilliant.

October 6, 2022
Unprompted review
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Reply from Fusion Dentistry

Dear John,
Thank you for leaving us a kind review. We are so pleased to read of our team looking after you as best they could. We are delighted that we could help you get the smile you wanted!
Wishing you a lovely Christmas & New Year
Fusion Dentistry team

Rated 5 out of 5 stars

SIMPLY THE BEST

Fusion Dentistry is a qulaity organisation, throughout every phase of consultation, treatment and after care. Professional, caring and talented individuals, combine together to provede a synergistic master class, that is quite outstanding. Please give all these people a salary increase, but wait for me to settle my account first!

November 23, 2022
Unprompted review
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Reply from Fusion Dentistry

Dear Stuart,
Thank you for leaving our team such a lovely review. We really do strive to do our utmost to ensure you get the best of everything throughout the whole process with us - so it's lovely to read that you felt this way!
Wishing you a lovely Christmas & New Year - enjoy your new smile!
Fusion Dentistry team

Rated 5 out of 5 stars

Totally Satisfied and Very Happy

I was totally satisfied with all aspects of the treatment. As someone who has been nervous of dentists in the past, I found it relaxed, reassuring and wholly professional. Thank You.

November 29, 2022
Unprompted review
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Reply from Fusion Dentistry

Dear Daniel,
Thank you for leaving us a kind review. We are so pleased we could help you to overcome your nerves and get the smile you wanted.
Wishing you a lovely Christmas & New Year
Fusion Dentistry team

Rated 5 out of 5 stars

Words can’t express this amazing…

Words can’t express this amazing practice, finals fitted today by Tim who is truly a gem as is every other member of staff. Would highly recommend Fusion, the professional approach would be hard to find elsewhere. Thank you to all of the staff for making my journey a positive experience, I can’t express how truly wonderful you all are. So pleased with my new smile, it’s time to celebrate, long journey but definitely worth it. Nothing negative to say, so if you’re thinking of cosmetic dental surgery/ implants, choose fusion, you won’t be disappointed.

November 22, 2022
Unprompted review
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Reply from Fusion Dentistry

Dear Angela,
Thank you for leaving our team such a lovely review - we have shared your kind words with our fabulous Tim! We are so pleased we could help you enjoy a positive experience.
Wishing you a lovely Christmas & New Year - enjoy celebrating with your new smile!
Fusion Dentistry team

Rated 5 out of 5 stars

Fantastic results

Well what can I say, what a professional team at fusion so caring.
Had my surgery end march 2022 and on November 8th 2022 had my permanents from start to finish nothing was too much trouble. Has a very nervous patient I never felt any discomfort anytime through my treatment at fusion.
From the receptionists to the dental nurse's and surgeons they were all very professional in what they do always made to feel comfortable through my treatments I love my new teeth they are amazing I'm so happy I went ahead with this treatment and I'm exceptionally happy I picked fusion
I can't thank them enough. Also the aftercare I received is fantastic & will carry on throughout
If anyone is considering this treatment fusion is the place to go you will not be Disappointed I can honestly say it was a massive deal for myself to go through has I have been terrified of dentist's all my life
I have now overcome that, what a amazing result
Thankyou all at fusion for my new smile 😃

March 31, 2022
Unprompted review
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Reply from Fusion Dentistry

Dear Karen, Thank you for your kind review. We were delighted that we could help you to overcome your nerves and get the smile you are so happy with!
We wish you a lovely Christmas and New Year celebrating with your new smile.
Fusion Dentistry team

Rated 5 out of 5 stars

Started my journey with fusion in…

Started my journey with fusion in January and last appointment today
What a brilliant team, I’m ( was) a really nervous patient, now I’m so confident to go to them
Omg wish I’d found them years ago
I’m am absolutely delighted with my implants, they look stunning
Best money I’ve ever spent
If your looking, please do your research
And ask to speak to people who have had treatment
I’m always willing to tell the truth
So many thanks to an amazing team

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

An exceptional dental practice

An exceptional dental practice, which puts you at ease from the moment you walk through the door. The atmosphere is totally relaxing and one could say a home from home. The staff are professional, caring and friendly from the very outset. Before commencing treatment, dental implants and surgical procedures are explained fully, so that patients know what to expect. Surgery was painless and stress free, thanks to the caring attitude of the dental team. I have had full bridge dental implants to both the upper and lower jaw, to replace loose fitting dentures. The final result is amazing. The implants give the appearance of perfect, natural teeth which are permanently fixed. From start to finish, I have found this practice to be exceptional in its patient care. The administration staff through to the dental team have all been wonderful and I appreciate everything they have done, to give me a lovely smile. This practice is the best.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Superb dentist - incredibly happy with their work

If you're thinking of having dental work - don't hesitate. Fusion have been absolutely brilliant from start to finish. I've wanted to sort out my wonky teeth for years, but a brace would have been difficult (in my case, at least 2 years with missing teeth at the front while I waited). Fusion were able to create crown work that has transformed my mouth, both aesthetically and in terms of comfort / bite. I'm beyond happy with the result and so glad I found them. I call Tim & Coral 'the dream team' - I can honestly say I've never looked forward to going to the dentist before! They're absolutely superb at what they do - so highly skilled, very clear communication throughout, and so personable. I was given a clear & full range of options (with visuals) to make an informed choice. I then had a clear brief of what I wanted in mind, and they've surpassed it in every way. I'd recommend them to anyone. If you're thinking of having work done, don't think twice - go in for a consultation. It's one of the best decisions I've made and has been life-changing: For decades I've covered my mouth while smiling, my hand shooting up from instinct. Now, I feel free. Thank you Tim, Coral and the whole team at Fusion - it's a remarkable place that's friendly and professional in equal measure, with a team that clearly love what they do. I thank them wholeheartedly for my new smile.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service.
Fusion have a great team full of lots of different characters. Very professional, thorough and great to deal with
Brett

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Recommend

I have had a number of appointments at Fusion and the team was always professional, thorough and informative.
The implants look amazing, I'll come back if I'll need any dentist help.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

A 59 year old nervous patient who had…

A 59 year old nervous patient who had avoided dentists for decades, so I was not looking forward to treatment at Fusion. I needn't have worried. After several visits and a new smile i would have no hesitation in reccomending Fusion. A completely seemless operation, professional but with a human caring touch and excellent client service team.

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The service I received recently while undergoing my dental treatment has been amazing. All the staff at Fusion dentistry have been extremely helpful and kind throughout. Tim and Coral were especially kind and reassuring as I was quite nervous. I would highly recommend using Fusion dentistry and am absolutely delighted with the end result. Happy to smile in photos now with confidence.

September 14, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Hi Sharon,

Thank you so much for your kind words :) We're so glad that you can now smile with confidence - that's what it's all about! I have passed on your special mention to both Tim and Coral who were very pleased !!

Thank you again and see you soon.

Best Wishes,

Fusion

Rated 5 out of 5 stars

Amazing work, thank you Fusion!!

I have just had my crowns fitted and I am so happy with the final outcome. I spent many years not happy with my teeth and an accident which left me missing one of my front teeth was the push I needed to get something done about it. I researched numerous clinics and Fusion stood out amongst them. Having spoken to them on the phone they were very professional and answered everything honestly, giving me realistic time scales and what to expect.

From my first consultation to talk through treatments plans I already felt that I had made the right choice. All the staff were very friendly and accommodating and the level of care they give is amazing. I would 100% recommend, if you are looking to have work done give them a call you will not be disappointed.

Thank you Fusion!!

A special mention must go to Tim and Coral.

Tim took the initial consultation and talked through several routes I could take and was very honest, never trying to push me in a certain direction but explaining everything fully to me. Throughout my appointments, everything was explained on where we were in the plan, what we were doing and how we were doing it. His work is outstanding, and I cannot thank him enough.

Coral, always happy and smiling, reassuring me, and always putting me at ease. The work they both do is very professional but always done with a smile and a laugh along the way and not forgetting a decent playlist to listen too. Thank you both

September 12, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Chris,

Thank you so much for your kind words, it really does mean the world to us that you are happy and smiling!!

I have passed on your compliments to the team and to Tim & Coral who were very chuffed to get a special mention!

The music is very important here and glad you appreciate it :)

See you soon, and thanks once again for taking the time to leave such a lovely review.

Best Wishes,

Fusion

Rated 1 out of 5 stars

I was going to take down my last review…

I was going to take down my last review after having a good talk with the co-ordinator. But after my appointment on wednesday they put so different stuff into my teeth. This i think i have reacted to and my mouth is a inferno. Tried calling to see if anyone could give me some advice and was told someone would ring me. After waiting a while i called back and the person answering the phone denied speaking to me. Once again will have to wait until Monday as we can not distrub their weekend. Will have to put up with the pain. Have enough going on in my life without this. |I am really struggling to have any confidence with this company even through they assured me this would not happen again and they are only here to help me. Do not see any help. Mrs Oconnor was trying to add to this review but at first was not able. I contacted the service which is available over the week end hopefull to get a call that might help me. Last call i was disconnected obviously they need their down time on the weekend. I am now going to suggest you look else where you may be ok if it is mon /frid but at the weekend forget it and you will just have to suffer. There is a good place in taffs well beginning to wish i went their and at least 7,000 cheaper. I am so annoyed after being assured my welbeing was paramont but obviousley not. In so much pain and i can not even speak to someone that may be able to help. Think carefully where you go.

September 10, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Dear Mrs O'Connor,

Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our patients to ensure we’re doing a great job.

As you shared in your review, this has not been the case for you and for this, we do apologize. Our patients are the heart of our business and we understand you’re feeling disappointed.

Please know we’d like to make this right for you. We have sent you an email and posted a letter and if you’d like to chat further, we do hope you will give us another opportunity to earn your trust and complete your treatment.

Thank you, again, Mrs O'Connor for taking the time to share a review with us.

Best Wishes,

Rachel Gleeson
Practice Manager
Fusion Dentistry
02920214304
rachel@fusiondentistry.co.uk

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