Fusion Dentistry Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel comfortable and at ease, even those with significant dental anxieties. Many people highlight the excellent service, noting the clear communication, efficient processes, and personalized care received throughout their treatment journey. Reviewers are particularly happy with the quality of the work, often describing their new teeth as natural-looking and life-changing, restoring their confidence in speaking and eating. However, some customers also noted issues with the product, specifically regarding the fit and comfort of their dental arches and bridges. These individuals experienced problems such as ill-fitting appliances, discomfort, and ongoing issues with their tongue and cheeks, requiring multiple adjustments and follow-up appointments. While the front-of-house staff was generally well-regarded, some felt that the clinicians were not always effective in resolving these specific product-related concerns.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism, kindness, and... See more

Product

Clients share ambiguous opinions on product. Many customers express delight with their new teeth, describing... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe their journey as smooth... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight with their new teeth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Fusion dentistry are truly amazing. The whole team made me feel safe and comfortable from day one. As an extremely nervous patient I was treated with the utmost care and consideration. As... See more

Rated 5 out of 5 stars

Fusion gave me an appointment within 2 days of calling for a loose crown screw on one of my implants ( they did not install my implants). Response time, communication, willingness to treat a non regis... See more

Rated 5 out of 5 stars

My life was on hold until I found Fusion. Following an accident where I lost 5 front teeth, I could not eat properly, speak properly and was too distressed to socialise or even go shopping. Fusion gav... See more

Company replied

Rated 5 out of 5 stars

Fusions whole team made me feel safe and comfortable at every stage, from the initial first appointment I was given a clear plan and everything went smooth. They are a fabulous team and I now have... See more


Company details

  1. Dentist

Written by the company

Life changing dentistry from an award winning team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Rated 5 out of 5 stars

First rate service

First rate service. Major implant project. Final results well worth the journey, and very ably helped by all the terrific crew in Cardiff.

May 31, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Stephen, We really appreciate your kind words, thank you for taking the time to leave us a review :) Love Team Fusion!

Rated 5 out of 5 stars

As a dental specialist I would highly recommend this practice to my own family

As an Orthodontist, knowing the risks of certain treatments, I would not choose any other practice in Cardiff other than Fusion dentistry for complex treatment plans. Appointments were comfortable, stress free and pain free. Highly recommend this practice if you are looking for quality treatment with expertise.

May 17, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Saarah, Thank you for your kind review. We hope this will really help others that are considering dental treatment :) Best Wishes, Team Fusion!

Rated 5 out of 5 stars

A million ☆s

A million ☆s, 1st class top surgeons,leaders in this field, fantastic service from start to finish with a person centred approach, bespoke treatment plans and friendly and approachable. After care second to none. Would highly recommend !!!!!

April 27, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Pamela, Thank you so much for your lovely review! It means the world to us :) Wishing you all the best, Team Fusion!

Rated 5 out of 5 stars

5 years a customer.

As a customer of nearly 5 years now I can vouch for the product (me - full set of gnashers) and the staff. Today was a visit with Tim who was, as always, efficient and friendly. Also had a good chat with, and got advice from, the ever helpful Claire.

April 25, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Tony, so lovely to see you this week, as always! :) Thank you for taking the time to leave such a lovely review, 5 years down the line and still smiling!! That's what we love to see! See you soon, Team Fusion

Rated 5 out of 5 stars

Wonderful Service and experience

The moment we walked in the door we had a warm welcome from each member of staff who put us at ease immediately.
The dentists cannot do enough for you they listen to your needs and certainly deliver!
We are now able to smile again with confidence.
We would highly recommend Fusion Dentistry. We travel to Cardiff from Hertfordshire, so not around the corner.

April 26, 2023
Unprompted review
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Reply from Fusion Dentistry

Thank you so much for the lovely review, you both truly make our day when you come to Fusion! Always full of smiles and positivity! The fact that you both travel from Hertfordshire to have treatment means the world to us and we're so glad that you're happy! See you both soon. Best, Team Fusion

Rated 5 out of 5 stars

Life changing

My experience with fusion dentistry was 1st class, I was looked after every step of the way and felt comfortable throughout the whole process. I would recommend these in a heart beat.

April 25, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Steven, thank you so much for taking the time to leave us such a great review. It means the world to us! So glad that you're happy and smiling! Best, Team Fusion

Rated 5 out of 5 stars

Read the advert and go for it 👍

The whole experience was amazing from start to finish. I kept looking at the advert in the evening paper and then contacted Dental Fusion and boy am I glad I did!

November 1, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Jayne, thank you so much for leaving us such a lovely review. Your words mean the world to each and every one of us. And it's lovely to know that our newspaper ads inspired you to get in touch and get the smile you wanted! See you soon. Best, Team Fusion

Rated 5 out of 5 stars

Highly recommend Fusion, absolutely fantastic.

I have never experienced a company like Fusion, the staff are absolutely lovely constantly reassuring and professional from start to finish.
If you are having problems with your dentures and not sure about having implants contact Fusion and have a consultation. You will not regret it!!
Fantastic….Thank you to all the Fusion team.

April 24, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Steve, thank you so much for taking the time to leave us such a great review. Your words mean the world to us and help us help more people in a similar situation to yourself! We're so glad to see you smiling, you've been a delight to treat. See you soon. Best, Team fusion

Rated 5 out of 5 stars

Wow Fusion Dentistry

From the first initial visit and throughout my treatment I was treated like a superstar. Everyone I had contact with were amazing. Every part of the process was discussed with me and reassurance was given throughout. The staff are amazing and Guy Mike Tim have been amazing. I would 100%recommend Fusion to anyone who was thinking of having dental implants. Thank you again to the whole team

April 5, 2023
Unprompted review
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Reply from Fusion Dentistry

You are a superstar! Thank you so much for taking the time to leave us such a lovely review. We're so glad that you're happy and smiling! See you soon. Best, Team Fusion

Rated 5 out of 5 stars

i have had a good experience with…

i have had a good experience with fusion dentistry, as they have helped me with what i needed to be done and they explained everything thoroughly. also they understand that some people are going through financial situations, so they try to meet what you can. lastly, all the staff are very friendly and can help in anyway possible

April 18, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Sau chun, Thank you so much for leaving us such a lovely review. It means the world to us that you've had such a great experience and took the time to share that. We always try to understand each patients individual needs and cater as best we can! Look forward to seeing you soon. Best, Team Fusion

Rated 5 out of 5 stars

I have been to three other Dental…

I have been to three other Dental Practices in Cardiff and did not find one which would give me the final price. All told me the price for my implants could change on the way by 2000-3000, which I could not agree with as needed to plan my budget. Finally my friend Veronika who works at Fusion Dentistry recommended I come to them for a consultation. They were very willing to meet my demands. The manager made an estimate which has not changed. All the staff from Marlene on reception to the nurse team and dentist where very caring. Veronica and Claire where with me all the time making me feel at ease. Fez ( my doctor) managed my complex situation brilliantly, was approachable and overall showed a high standard of professionalism. I will recommend Fusion for my friends.

April 6, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Kate, thank you so much for your lovely review and I'll make sure that Veronika, Claire, Fez & Marlene know that they played a big part in your treatment journey! :) We're lucky to have such a lovely team and I'm so glad that you got to experience that. Best, Team Fusion

Rated 5 out of 5 stars

One happy man

Thanking fusion again for the amazing work the team carried out on my all on 4s . Since my experience I have been able to eat what I like laugh and drink without any embarrassing situations occurring can’t thank all of you enough best money i have ever spent many thanks Roger

May 12, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Roger, thank you so much for taking the time to leave us such a lovely review. We know that your words will help so many others who are considering this life changing treatment. We're so glad to have helped you achieve a smile that you can feel confident about! Best, Team Fusion

Rated 5 out of 5 stars

Not only did they do an amazing job on…

Not only did they do an amazing job on my Zygomatic implants but the service and especially the care went beyond what I expected
Highly recommended thanks to all the staff at Fusion dentistry

April 7, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Anthony, thank you so much for your kind review. We're so glad that you chose Fusion and have had a great experience - that's what it's all about! Look forward to seeing you smiling very soon. Best, Team Fusion

Rated 5 out of 5 stars

Smile

Friendly staff, professional service, make you feel totally relaxed

April 21, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Derrick, thank you so much for your lovely review. We're so glad that you felt relaxed at Fusion - that's really important to us! Best, Team Fusion

Rated 5 out of 5 stars

Amazing people

Amazing people. Amazing service from the first to the last appointment. Made me feel great at time of a low point in my life.

December 21, 2022
Unprompted review
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Reply from Fusion Dentistry

Hi Mohammed, Thank you so much for taking the time to leave us such a lovely review. We are so glad to have helped you when you weren't feeling too good. Now I hope you can't stop smiling! Best, Team Fusion

Rated 5 out of 5 stars

Excellent service and result for this…

Excellent service and result for this very complicated procedure

April 21, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi Barry, thank you for your lovely review. It means the world to us that we could help you achieve the smile you deserve! Best, Team Fusion

Rated 5 out of 5 stars

Having researching fusion dentistry

Having researching fusion dentistry, with fantastic reviews ! i decided to go ahead & contact them, from start to finish had professional treatment ,the staff were all fantastic , I would highly recommend fusion dentistry to anyone.

April 19, 2023
Unprompted review
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Reply from Fusion Dentistry

Hi David, thank you so much for taking the time to leave us such a great review. As you've said, they really do go a long way when people are looking into dental treatment so I know that your review will help us to help other people in a similar situation to yourself! Best, Team Fusion

Rated 5 out of 5 stars

Your Perfect Smile

If you want that perfect smile this is the place to go, I had 4 in 1 implants, from start to finish everything was perfect & painless, all the staff there are so lovely, friendly & professional, they even have their own lab of technicians if you need an adjustment, no waiting for weeks to get things sorted, aftercare is provided 24 7 should you need it, I highly recommend Fusion 110% for all your dentistry needs, I can’t thank them all enough... please give Turkey a huge miss & get a proper professional job done at Fusion.

April 30, 2022
Unprompted review
Fusion Dentistry logo

Reply from Fusion Dentistry

Thank you so much for taking the time to leave this lovely review. Your words mean the world to us and help us to help other people in a similar situation to yourself! We're so glad to have been part of your journey and so glad that you are happy and smiling :) Best, Team Fusion

Rated 5 out of 5 stars

Dental implants

I decided to have my teeth sorted as they had began to fall out and looked awful. I went to Fusion as I had seen an advertisement and went to see what dental implants was all about. From the beginning of arriving there I felt well treated, everything was explained to me in detail so after having the preliminary tests I decided to go ahead. The big attraction for me was the fact that I would be sedated as I am severely nervous of any dental work. Throughout the course of my treatment I was well looked after by everyone. I now have my permanent teeth and they look fabulous and so natural. I would like to thank all the team at Fusion dental clinic for all you have done for me. The clinic itself is lovely 😊, very clean and comfortable.

February 24, 2023
Unprompted review
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Reply from Fusion Dentistry

Dear Shirley, thank you so much for sharing your experience. Your words mean the world to us and help us to help other people too! We're so glad to hear that you're happy, you look great! Best Wishes, Team Fusion

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