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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that ordered products often arrive securely well-packaged, matching expectations and functioning well for various everyday household needs. People also appreciate helpful customer service interactions when seeking assistance with order adjustments or navigating prompt refund processes. However, some reviewers were not happy with items being incorrectly sized or simply too large for standard bathroom sink drains. Shoppers additionally noted that standard delivery times can frequently take several weeks because packages are shipped from overseas locations. Certain individuals also experienced unexpected issues regarding product ingredients or overall quality compared to online advertisements.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many consumers expressed disappointment,... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. While... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences regarding shipping times and... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise well-made items... See more

Refund

People report ambiguous experiences with refund, showing stark contrasts in customer satisfaction. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The purchasing process was fine, but I was not happy at all with the product. First, it did not have a money clip and one of the pictures on your ad showed a money clip. Second, my credit cards will n... See more

Rated 3 out of 5 stars

Very pleased with the constant notification of tracking my purchased items.. The items arrived as predicted... well made products-easy to use. HOWEVER as my house was built in 1982, the items , unf... See more

Rated 4 out of 5 stars

I purchased a collapsable seat on futumall as a gift for my brother who is some what disabled. But i tried it myself and found the seat is too low and difficult to stand. But i can see it really usef... See more

Rated 4 out of 5 stars

Item purchased for cat entertainment and will probably work but have to figure out how to fill the water and air first. Item made in China so shipping longer than usual.


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3.0

Average

TrustScore 3 out of 5

145 reviews

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No history of asking for reviews

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3.0

All reviews

(145)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wasn't hard to order

Wasn't hard to order, but still waiting on product to arrive. Last check it was departing LA airport. It has been over 3 weeks since the order was placed. Knowing it came from China still patiently waiting.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

In every way

In every way, I was treated with respect and courtesy by the people who were involved with my order. I will continue to be a loyal customer.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

The sink stopper is made of plastic

The sink stopper is made of plastic with chrome coloring! The basket part of it is made with the thinnest, cheapest metal. I have never seen such a poor quality product in shops anywhere. I contacted Futumall to return it but didn't get any response. I shouldn't be surprised as it was shipped from China. This was the worst $20 I've ever spent.

February 1, 2026
Unprompted review

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