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FX Replay Reviews 572

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers also noted issues with the website, mentioning bugs, lagging, and occasional crashes that impacted their user experience. A few other people also felt that the customer support was bad, with some experiencing slow replies or a lack of care.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting its smoothness, intuitiveness,... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness, professionalism, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Customers... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the speed and... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers praise the platform as fantastic for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an unexpected subscription renewal and reached out to FX Replay for help. Sebastian Patzi assisted me, and I couldn’t be more grateful. He responded quickly, was incredibly understanding,... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more

Company replied

Rated 5 out of 5 stars

I’ve been using FXReplay for over a year now, and it continues to impress me. The platform strikes the perfect balance between being in-depth and detailed, while remaining clean, simple, and gen... See more

Rated 5 out of 5 stars

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind. I tr... See more


Company details

  1. Software Company

Written by the company

FX Replay is a 100% web-based backtesting tool that uses the best charting platform in the market, TradingView, to bring you the BEST backtesting experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

572 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Too many Bugs

This is good for backtesting and does what it should. However, I am giving this software one star because there are so many bugs on this software that just makes it a pain to use at times.

If the bugs are fixed, I will give it 5 star but for now, there are so many annoying bugs that just frustrate me

January 8, 2026
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback. We’re glad to hear you find the platform useful for backtesting, but we’re sorry that bugs have affected your experience.

Our team is continuously working on improvements and fixes. If you’re open to it, please contact us at contactus@fxreplay.com with details about the issues you encountered so we can investigate and help resolve them.

Rated 5 out of 5 stars

Very good software and support!

Very good software and support!

If something isn't working, send an email and you'll receive excellent assistance from Damian and the team.

January 9, 2026
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the great feedback! We’re glad to hear you’re enjoying the software and that Damian and the team were able to assist you.

We truly appreciate your support 😊

Rated 5 out of 5 stars

Fast support

Fast support, good understanding, and cares to get your problem fixed.

December 27, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the kind feedback! We’re glad our team could assist you quickly and help resolve your issue.

We truly appreciate your support 😊

Rated 1 out of 5 stars

Did not refund

Good backtesting product, but I wanted to switch plans, so I bought a different plan and requested a refund of my old plan, and I joined the Discord and got it refunded, and they sent me an invoice. The only problem was that the money was never sent. I kept talking with support, and they kept pointing towards the fact that it was refunded. They said it would take 10 business days to send, and 20 business days later I never received it. It was noted to be sent to my same payment method that I've never had any problems but the money was never there, so where did my $35 go?

July 29, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for sharing your experience. We’re sorry to hear about the confusion regarding the refund. Once a refund is processed, the timing can sometimes depend on the payment provider or bank.

Please contact us at contactus@fxreplay.com
with your account details so we can review the transaction and help ensure everything is resolved for you.

Rated 3 out of 5 stars

Please add more crypto

Please add more crypto. I like the platform in general, but I mostly trade crypto and stocks, not forex. Thanks in advance!

December 1, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback! We’re glad to hear you’re enjoying the platform.

We appreciate the suggestion regarding additional crypto and stock coverage — feedback like this helps guide future improvements.

Rated 1 out of 5 stars

THINK TWICE!

I strongly advise against spending money on this platform.

In its current state, the service is fundamentally unreliable. Core functionality works only sporadically, while the platform frequently crashes, freezes, or fails to load entirely. Labeling the product as “beta” appears less like transparency and more like a preemptive justification for persistent technical shortcomings and poor execution.

For backtesting purposes, established platforms such as TradingView or comparable alternatives provide significantly better stability and functionality. As for the remaining features, competing services offer the same tools with higher quality, better performance, and often at a lower cost.

The FX Battles feature is particularly problematic. Most interactions suffer from noticeable lag, and sessions frequently freeze mid use, resulting in lost progress. This is not an isolated issue but a recurring experience.

These problems occur on the majority of logins. The mobile web version further exacerbates the situation, with even worse performance and usability issues.

December 15, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met expectations. Performance and platform stability are very important to us, and our team continuously works on improvements, fixes, and feature updates.

We’d really appreciate the opportunity to look into the issues you mentioned. If you’re open to it, please contact us at contactus@fxreplay.com
with more details about the problems you encountered so our team can investigate and assist you.

Rated 5 out of 5 stars

Perfect for back testing

Has really helped me back test trading strategies, really helpful to be able to play the market up in the 1 second timeframe while watching a different timeframe candle form.

December 17, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the great feedback! We’re glad to hear FX Replay is helping you effectively backtest your strategies and analyze multiple timeframes.

We truly appreciate your support 😊

Rated 5 out of 5 stars

Service is amazing as well as the…

Service is amazing as well as the customer service, super fast reply and friendly. For anyone who is looking for a place to backtest, this is the one for you. Damian (customer service) was also really nice and kind to give my coupons as well for some little issues we had. Defo recommend

October 1, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the wonderful feedback! We’re thrilled to hear you’re enjoying the platform and that Damian was able to assist you.

We truly appreciate the recommendation and your support 😊

Rated 5 out of 5 stars

Amazing experience with Saeed

Amazing experience with Saeed, a really nice and kind person that want to help. He really helped me and did so i contiuned my journy on Fxrepaly.

December 14, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the kind words! We’re glad Saeed was able to help and support you on your journey with FX Replay.

We truly appreciate you being part of our community 😊

Rated 5 out of 5 stars

Not bad

Not bad. Food company

September 8, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback! We’re glad to hear you had a positive experience.

We truly appreciate your support 😊

Rated 2 out of 5 stars

The most bugged app what i used in my…

The most bugged app what i used in my whole life, i swear

December 11, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

We’re sorry to hear that your experience hasn’t been smooth. That’s definitely not the experience we aim to provide.

If you encountered specific bugs, please contact us at contactus@fxreplay.com with more details so our team can investigate and help resolve the issue. Your feedback helps us continue improving the platform.

Rated 5 out of 5 stars

I love FxReplay it’s a good plataform…

I love FxReplay it’s a good plataform to know data of my system and I can do more productive things

December 9, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the great feedback! We’re happy to hear FX Replay is helping you analyze your system and stay productive.

We truly appreciate your support 😊

Rated 5 out of 5 stars

EXCELLENT SERVICE

December 5, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the great feedback! We’re glad you had an excellent experience with our service.

We truly appreciate your support 😊

Rated 5 out of 5 stars

Software CAN have some bugs but overall overwhelming good

Software CAN have some bugs, but overall this software is overwhelming good and the support from Saeed is godspeed.

December 4, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback! We appreciate your honest thoughts and are glad to hear you’re enjoying the platform overall.

Happy to hear Saeed was able to assist you quickly — we’ll be sure to pass along your kind words 😊

Rated 5 out of 5 stars

I appreciate the company and Saeed

I appreciate the company and most especially Saeed, his response was quick and resolved on time. I really appreciate you all for the dedication and flexibility

November 27, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the kind words! We’re glad Saeed was able to assist you quickly and resolve your issue.

We truly appreciate your support and feedback 😊

Rated 5 out of 5 stars

Excellent customer support!

I had an issue with my layouts and contacted the support team. They replied very quickly and guided me step by step until everything was fixed. They were patient, professional, and really kind.
I truly appreciate their help, especially Damian, who followed my case carefully.
Great experience overall, thank you so much!

October 9, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for the wonderful feedback! We’re glad our team could help resolve the issue with your layouts and guide you through the process.

We’ll be sure to share your kind words with Damian. We truly appreciate your support 😊

Rated 5 out of 5 stars

I like it

I like it, It is good experiance

November 27, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback! We’re glad to hear you’re having a good experience with the platform.

We truly appreciate your support 😊

Rated 5 out of 5 stars

Great service

Saeed was very helpful and solved my problem quickly!.

November 24, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback! We’re glad Saeed was able to help and resolve your issue quickly.

We truly appreciate your support 😊

Rated 5 out of 5 stars

Best backtesting tool for traders

Over the past ten years, I’ve used many different tools, but FX Replay is by far the most intuitive and enjoyable to work with. The support team and Discord community respond quickly, and the features I request are often implemented. It has become an essential backtesting tool for me.

November 22, 2025
FX Replay logo

Reply from FX Replay

Thank you for the amazing feedback! It means a lot to hear that FX Replay has become an essential tool in your workflow after using many platforms over the years.

We truly appreciate your support and being part of our community 🙌

Rated 1 out of 5 stars

score is for ai bot introduction

good backtesting app. didn't want to see AI chatbot to get introduced

November 20, 2025
Unprompted review
FX Replay logo

Reply from FX Replay

Thank you for your feedback! We’re glad to hear you’re enjoying the backtesting experience.

We also appreciate your thoughts about the AI chatbot — feedback like this helps us improve the experience for everyone.

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