Galapagos Travel Center Reviews 190

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, helpfulness, and extensive knowledge, making every interaction pleasant and informative. People frequently highlight the excellent service, noting that trips are well-planned, seamless, and stress-free, with many appreciating the personalized approach to fitting their interests and needs. The holidays offered are described as unforgettable, with superb accommodations, amazing food, and exceptional guides who enhance the experience. However, some customers mentioned occasional issues with communication, specifically regarding language barriers with certain travel consultants. A few other people also felt that some itinerary choices could be improved, such as the duration of certain excursions or the location of hotels for brief overnight stays.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, knowledge, and attentiveness.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high level of care and... See more

Holidays

Consumers find holidays to be a positive and memorable experience. Many reviewers describe their trips as... See more

Location

Reviewers express great satisfaction with the locations visited. Customers loved the Galapagos Islands,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was smooth and well organized. The guides (Charlie and Juanito) knew everything, even when asked about very detailed specifics! Also, the ship Infinity ran a smooth operation under supervis... See more

Company replied

Rated 5 out of 5 stars

We worked with Galapagos Travel Center to organize a Galapagos cruise with extensions to the Amazon and Cusco (Machu Picchu). It was our first experience with a full-service travel agent, and it was... See more

Company replied

Rated 5 out of 5 stars

My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our f... See more

Company replied

Rated 5 out of 5 stars

Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

It was just great

It was just great, food, guide, adventures All terrific!!

March 18, 2026
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Reply from Galapagos Travel Center

Hi Linda!

We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

A stress-free booking making the trip a…

A stress-free booking making the trip a stress-free adventure. This was the first time I took a cruise. I figured the best way to see the beautiful Galapagos Islands was to cruise around them but
without the cruise crowds. Fortunately, Galapagos caters to small groups due to their strict conservation, protection of the wildlife, and their environment. Right up my alley. Thank you Fatima for advising me on how best to make my vacation to these amazing islands as memorable it can be. I started off with a packed and informative tour of Ecuador's capital, Quito by my personal tour guide, Rocco. I gazed at the beautiful churches, municipal buildings, and experienced the charm of old town. The tour of the Middle of the World was experience in itself. Rocco was very patient and insisted on getting me a raincoat during a warm downpour. I had a great lunch experiencing samples of Ecuadorian food. I got to the airport without issue to continue on to the Galapagos Islands. The staff/guides of the Solaris did an excellent job. The staff and chefs were focused on details of the day-to-day happenings on the yacht while Fabricio, our guide, was very knowledgeable with a friendly personality and charming wit. I was amazed that he knew as much as he did for only being a guide for a short period of time. His teammates where so helpful, getting us to the next event on this educational but fun filled adventure. The surprise at the end just added to a trip that will be long remembered in a very positive way. One tiny thing, could you soften the butter? Soft butter is easier to spread on those delicious breads and breakfast meals.

March 5, 2026
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Reply from Galapagos Travel Center

Hi Christina!

Thank you so much for sharing your experience! We’re so happy to hear your trip was so smooth and everything you hoped for.

Fatima, Rocco, and the entire Solaris team will be delighted to read your kind words. They always strive to provide the best possible service to our guests and create truly memorable experiences.

It was a great pleasure to having you here!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Galapagos Travel Center, Gabriela was great

Gabriela was wonderful to work with. She was quick to respond to any question I had. It was white glove service, we were met at the airport and delivered to our hotel, and it just continued thru the entire trip. Very happy with the service.

March 6, 2026
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Reply from Galapagos Travel Center

Hi Terry!

Thanks for your feedback! We’re really happy to hear everything went smoothly from the moment you arrived and throughout the entire trip.

Gabriela will be so happy to hear this, she truly cares about making every step easy and enjoyable. We’re also glad you felt well taken care of the whole way.

It was a pleasure helping you.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Great experience overall!

Great experience overall. Initially, Fatima was a bit difficult to understand with English as a second language, but we got thru it just fine. Texting and email were the preferred contact route anyway.
The trip was precisely planned and execution was terrific. All promised details were fulfilled and the Angel yacht was fantastic! We would 100% use this agency again for travel to Galapagos.

March 2, 2026
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Reply from Galapagos Travel Center

Hi Darron and Sandy!

Thank you so much for your kind words! We’re so happy to hear that you had a great experience and that everything went according to plan and that you enjoyed your time aboard the Angel Yacht.

We also appreciate your patience with our team, we like to think a little accent is part of the charm 😊 but we’re very glad communication flowed well in the end.

It truly means a lot to us that you would choose to travel with us again. We’ll be more than happy to assist you on your next Galapagos adventure!

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

They made it easy.

I worked with Diana and she was helpful explaining choices and then made it all happen when I finally made up my mind. I’d would use her again.

March 6, 2026
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Reply from Galapagos Travel Center

Hi Laura!

Thanks for your review! Diana always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey!

Warm regards,
Galapagos Travel Center

Rated 4 out of 5 stars

Unique once in a lifetime experience

First contact with lots of infos and travel advice was excellent, reply time very fast. Accounting, payment and invoicing was rather intransparent and average. At the end, our trip to Galapagos was a unique experience, everything was well organized and prepared. Nature guides sometimes did not seem much interested in the tourist group.

February 25, 2026
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Reply from Galapagos Travel Center

Hi Antje!

Thank you very much for your feedback. We’re glad to hear that you had a unique and well organized experience in Galapagos.

Regarding the administrative process, we always strive to maintain full transparency. As we offer different payment methods, the process may vary slightly, but we aim to keep it as clear and smooth as possible at all times.

We also appreciate your comments about the guiding experience and will take them into account as we continue improving our service.

Warm regards,
Galapagos Travel Center

Rated 5 out of 5 stars

Our tour was fantastic

Our tour was fantastic. Our guide, Ivan, was so informative. He would hold a summary meeting every evening about the days activities and inform us of the next days plan so we always knew wha to expect. Our boat crew on the Frigate was amazing. They were all so helpful with our every need. The captain or our boat was attentive to all our needs and watching for sea life along the way. He spotted a group of dolphins one evening and we saw the most amazing show.
The only part of our experience that could use attention was our trip advisor, Sebastian. Our communication was a little sparse and toward the trip date we had a hard time getting information. We would highly recommend the Galapagos Travel Center to others, Regards
Kevin and Beth Mortinson

February 25, 2026
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Reply from Galapagos Travel Center

Hi Kevin and Elizabeth,

We’re so happy to hear you had such a wonderful experience! Thank you for sharing your feedback,it truly helps us keep improving. And we really appreciate your recommendation, it means a lot to us.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

They handled everything…

They (Diana) handled everything PERFECT. Everything was as advertised; the accommodations were great, along with the tours, communications and meals were first rate. Diana was extremely helpful and patiently answered all of my MANY questions to my satisfaction. We are very glad we used them!

February 25, 2026
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Reply from Galapagos Travel Center

Hi Ralph!

Thanks for your review. Diana always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey and that we could help make it unforgettable!

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service, excellent experience! Highly recommended!

February 25, 2026
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Reply from Galapagos Travel Center

Hi Nadia!

Thank you for your kind words. Our goal is always to provide exceptional service, ensuring every guest has an excellent trip.

We really appreciate your recommendation.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

I initially chose Galapagos Travel…

I initially chose Galapagos Travel Center because it was the only place I could find that offered a 3 day/2 night option. However, I was really happy with the experience from start to finish. Sebastian made sure all of our questions were answered and that we were prepared for the trip. The meals and accomodations exceeded expectations and we were able to see a lot in a short time. Highly recommend!

February 25, 2026
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Reply from Galapagos Travel Center

Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.

It was a pleasure to organize and be a part of all of this.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Galapagos Travel Center

Galapagos Travel Center helped us plan our highly anticipated adventure to Galapagos Islands. They kept us informed of what to pack and the weather would be that time of year. Galapagos Travel gave a detailed description of each day. What we would do and see. They made the trip so enjoyable. Cannot say enough good things. Thank you!

February 9, 2026
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Reply from Galapagos Travel Center

Hi Brad!

Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our guests.

It was a great pleasure to have you here!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

This tour was absolutely amazing

This tour was absolutely amazing. Peter was so knowlegable, personable and patient. I loved his bird impressions, his knowledge of the islands was very impressive. We were blown away by the diversity of all the islands. The way the animals were so approachable and the snorkeling was the best I've ever experienced,

February 25, 2026
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Reply from Galapagos Travel Center

Hi Mary!

We’re so glad to hear that your guide shared so much knowledge and helped make your experience so special. Thank you for choosing us to be part of such wonderful memories.

It was truly a pleasure having you with us!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. They responded quickly to all questions and the arrangement of travel couldn't have been more seamless. The yacht we traveled on was glorias and it was the best trip of my life!

February 25, 2026
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Reply from Galapagos Travel Center

Hi Marsha!

We truly appreciate your recommendation. We love helping our travelers experience this unique destination while enjoying the highest level of service.

It was a pleasure assisting you, and we feel honored to have been part of planning such a special trip for you.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Gabriela was amazingly knowledgeable…

Gabriela was amazingly knowledgeable and helpful. She is the consumate professional. Always available, answering questions in a timely manner with a positive attitude.

February 9, 2026
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Reply from Galapagos Travel Center

Hi David! Thank you for your review. Gabriela will be very happy to hear that all the arrangements lived up to your expectations. At GalapagosIslands.com, we always strive to offer you the very best and take care of every little detail. It was truly an honor to have you with us.

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

All good from research

All good from research, to.payment, to actually going on tour.

January 30, 2026
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Reply from Galapagos Travel Center

Hi Richard!

We're so happy to hear that everything was excellente, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Galapagos Islands - When Can I Go Again?

My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our flight to Baltra until we flew back to JFK Airport in New York a week later, everything went just as expected. We did not have to worry about where to go and how to get there. The vessel we went on for our island hopping and excursions was the Alya. Beautiful small ship with a wonderful, attentive staff and the food was really varied and delicious!

January 8, 2026
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Reply from Galapagos Travel Center

Hi Jane!

Thank you for your feedback and for recognizing Katie. She’s an amazing travel advisor, always ready to offer the best options that fit your needs and ensure your experience creates unforgettable memories. We’re so glad you enjoyed the Galapagos. You will always be very welcome!

Best wishes,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Lorena was so helpful

Lorena was so helpful, we really had lots of questions and needed items sent several times and she was always patient.

January 30, 2026
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Reply from Galapagos Travel Center

Hi Cindy!

Thanks for your review! Lorena always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey!

Warm regards,
Galapagos Travel Center

Rated 5 out of 5 stars

Adventure of a Lifetime!

Sebastian was excellent with the arrangements throughout!!
I had the adventure of a lifetime in Ecuador; Quito, The Galapagos & The Amazon!
Everything went very smoothly the accommodations were top notch, food amazing, guides wonderful.......can't say enough good things about my trip!

January 26, 2026
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Reply from Galapagos Travel Center

Hi Fiona!

Thank you for your review! We are glad that your trip was so exciting. It's our priority to ensure your trip is nothing short of exceptional so that you can fully enjoy these unique destinations. Sebastian's expertise is highlighted by guiding our guests from start to finish. We are really proud to work with such a professional and friendly team!

Thank you for allowing us to accompany you on this journey.

Warm regards,
Galapagos Travel Center

Rated 5 out of 5 stars
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Reply from Galapagos Travel Center

Hi William!

We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.

Thank you for your feedback.

Warm regards,
Galapagos Travel Center Team

Rated 5 out of 5 stars

Everything you did for us was wonderful

Everything you did for us was wonderful…..day trips, transfers…..all went smoothly! Thank you for making our adventures in the Galapagos a trip of a lifetime!

December 19, 2025
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Reply from Galapagos Travel Center

Hi Barbara!

We're so happy to hear that you got to experience one of the most unique places on Earth! We're thrilled to have been part of your journey and that we could help make it unforgettable.

It was truly a pleasure to be part of your trip!

Warm regards,
Galapagos Travel Center Team

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