The whole trip from planning to leaving the islands was flawless - the staff at Galapagos Travel Centre are responsive , fast communicators and check in to ensure all going to plan. The trip way excee... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was smooth and well organized. The guides (Charlie and Juanito) knew everything, even when asked about very detailed specifics! Also, the ship Infinity ran a smooth operation under supervis... See more
Company replied
My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our f... See more
Company replied
Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our... See more
Company replied
Company details
Written by the company
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
Contact info
265 Foch Street and 6 de Diciembre, 170143, Quito, Ecuador
- 1-877-260-5552
- socialmedia@galapagosislands.com
- galapagosislands.com
4.8
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good from research
All good from research, to.payment, to actually going on tour.
January 30, 2026
Reply from Galapagos Travel Center
Hi Richard!
We're so happy to hear that everything was excellente, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Galapagos Islands - When Can I Go Again?
My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our flight to Baltra until we flew back to JFK Airport in New York a week later, everything went just as expected. We did not have to worry about where to go and how to get there. The vessel we went on for our island hopping and excursions was the Alya. Beautiful small ship with a wonderful, attentive staff and the food was really varied and delicious!
January 8, 2026
Reply from Galapagos Travel Center
Hi Jane!
Thank you for your feedback and for recognizing Katie. She’s an amazing travel advisor, always ready to offer the best options that fit your needs and ensure your experience creates unforgettable memories. We’re so glad you enjoyed the Galapagos. You will always be very welcome!
Best wishes,
Galapagos Travel Center Team
Lorena was so helpful
Lorena was so helpful, we really had lots of questions and needed items sent several times and she was always patient.
January 30, 2026
Reply from Galapagos Travel Center
Hi Cindy!
Thanks for your review! Lorena always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey!
Warm regards,
Galapagos Travel Center
Adventure of a Lifetime!
Sebastian was excellent with the arrangements throughout!!
I had the adventure of a lifetime in Ecuador; Quito, The Galapagos & The Amazon!
Everything went very smoothly the accommodations were top notch, food amazing, guides wonderful.......can't say enough good things about my trip!
January 26, 2026
Reply from Galapagos Travel Center
Hi Fiona!
Thank you for your review! We are glad that your trip was so exciting. It's our priority to ensure your trip is nothing short of exceptional so that you can fully enjoy these unique destinations. Sebastian's expertise is highlighted by guiding our guests from start to finish. We are really proud to work with such a professional and friendly team!
Thank you for allowing us to accompany you on this journey.
Warm regards,
Galapagos Travel Center
Excellent service all the way
January 26, 2026
Reply from Galapagos Travel Center
Hi William!
We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Everything you did for us was wonderful
Everything you did for us was wonderful…..day trips, transfers…..all went smoothly! Thank you for making our adventures in the Galapagos a trip of a lifetime!
December 19, 2025
Reply from Galapagos Travel Center
Hi Barbara!
We're so happy to hear that you got to experience one of the most unique places on Earth! We're thrilled to have been part of your journey and that we could help make it unforgettable.
It was truly a pleasure to be part of your trip!
Warm regards,
Galapagos Travel Center Team
Best Galapagos experience!
I cannot rate the people at the Galapagos Travel Center any higher. They were tremendous with our planning and ongoing support while in the Galapagos. They made the experience wonderful for all of us, despite some last minute changes and my daughter getting sick. Highest rating!!!!
January 26, 2026
Reply from Galapagos Travel Center
Hi Allison!
Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!
Best wishes,
Galapagos Travel Center Team
High level of hands on service and…
High level of hands on service and rapid accommodations when tour options changed. Great value for money with knowledgeable, responsive representatives. Will use again if going back to Ecuador.
January 26, 2026
Reply from Galapagos Travel Center
Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our guests.
It will be a great pleasure to have you back!
Best wishes,
Galapagos Travel Center Team
The entire trip was well planned
The entire trip was well planned. Everything was taken care of. All of the transfers and trips were on time. The hotels and restaurants were excellent. The representative in Galapagos was very helpful. Anything we asked was addressed right away.
January 26, 2026
Reply from Galapagos Travel Center
Hi Debbie!
Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.
It was a pleasure to organize and be a part of all of this.
Warm regards,
Galapagos Travel Center Team
Absolutely awesome experience
Absolutely awesome experience. No issues, everything occurred as planned.
January 10, 2026
Reply from Galapagos Travel Center
Hi Scott and Jodi!
Thank you for your review. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.
We appreciate your kind words!
Warm regards,
Galapagos Travel Center Team
A perfect choice
When looking for a cruise, I found the Galapagos Travel Center online. I called them while I was in Europe and got a warm, professional response. The Travel Center was instrumental in guiding us through the choices as I was looking for the right cruise for my daughter and me. The representative explained in detail the differences between the various cruise options. We decided to go with the 8-day trip on the Infiniti. It turned out to be a perfect choice.
While preparing for the trip, the Travel Center answered all my questions including those regarding the payments, the daily program, the equipment provided by the boat and the details of the cabin. All documents were sent promptly and explained in detail.
The hotel they had selected for us for the one night before and one night after the cruise was the Go Quito Hotel in downtown Quito. It was a 5-star hotel with a fabulous restaurant on the 17th floor (breakfast was included) and a beautiful spa and pool. We liked this hotel and were glad that the Travel Center had selected it for us (rather than a hotel at the airport).
All in all, I felt we were in very good hands having the Galapagos Travel Center as our trip organizer. Thank you Galapagos Travel Center!
December 16, 2025
Reply from Galapagos Travel Center
Hi Kirsti!
Thank you so much for your kind words and for highlighting our service. We’re truly committed to guiding you every step of the way and taking care of every detail to ensure an exceptional experience.
Thank you for trusting us and for allowing us to be part of this amazing adventure. We greatly appreciate your recommendation!
Warm regards,
Galapagos Travel Center Team
I wanted bird and wildlife pictures
I wanted bird and wildlife pictures. Three of our days were in geologically interesting areas. Did not see flightless cormorants or flamingos If you want birds, choose a different cruise
December 19, 2025
Reply from Galapagos Travel Center
Dear David,
We’re truly sorry you couldn't see the birds you were hoping for. With the wide variety of itineraries available, there are several options specifically designed for spotting these types of birds, and our representatives are always happy to guide you through the best alternatives based on your interests and preferences.
We sincerely hope you were still able to enjoy the incredible beauty of Galapagos, with its abundant wildlife and incredible landscapes.
Warm regards,
Galapagos Travel Center Team
Thank you for orchestrating an unforgettable trip
Every outing was so well planned, a great daily balance of activities led by guides who knew their stuff and were fun to be with. The amount of snorkeling we did was incredible, we saw every animal we wanted to see and one of our guides had an excellent underwater camera and gave us photos of our wildlife encounters. Thank you for orchestrating an unforgettable trip.
December 7, 2025
Reply from Galapagos Travel Center
Hearing from our guests about their unforgettable trip is what lets us know all our efforts truly make a difference. Thank you for letting us know how important it was to you and for choosing us to be part of this unique experience.
Warm regards,
Galapagos Travel Center Team
Fabian Sanchez is an amazing guide
Fabian Sanchez is an amazing guide, his enthusiasm and knowledge made the trip for me. The rest of the crew also made for a great time
December 8, 2025
Reply from Galapagos Travel Center
Hi Stephen!
We're so happy to hear that you had a great experience with a great guide! We truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Experience of a lifetime
Really good experience working with Galapagos Travel Centre. Fatima helped me throughout the booking and visa application process, and followed up regularly to check everything is going according to plan. Had the experience of a life time.
December 19, 2025
Reply from Galapagos Travel Center
Hi Sabrina!
We're so happy to hear that you got to experience one of the most unique places on Earth! Fátima always takes care of providing all the necessary information for your trip. We're thrilled to have been part of your journey and that we could help make it unforgettable!
Warm regards,
Galapagos Travel Center Team
Reliable travel company
I would recommend anyone book through Galapagos travel center. They respond quickly to questions and are very reliable. They also have good deals on last minute tours.
December 31, 2025
Reply from Galapagos Travel Center
Hi Kaylee!
Thank you for taking the time to share your feedback with us. We appreciate your confidence in booking with us at GalapagosIslands.com. It was a real pleasure to be part of your adventure.
Best wishes,
Galapagos Travel Center Team
Excellent customer service
The representative responded promptly and was very helpful with planning, checking in and connecting us with resources. Absolutely recommend the company for travels to the Galapagos and anywhere else they go!
December 15, 2025
Reply from Galapagos Travel Center
Hi Sandy!
Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.
It was a pleasure to organize and be a part of your trip.
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Geoff!
Thank you for choosing us for this meaningful trip. It was our pleasure to help make your experience as enjoyable and memorable as possible!
Warm regards,
Galapagos Travel Center Team
Very good
Fluent in English. Very professional and informative. Top service and meals. WiFi, bathroom, room and everything are perfect. Require tips for all staffs.
December 13, 2025
Reply from Galapagos Travel Center
Hi Ying!
Thank you for your review. We're delighted to hear that you had a perfect experience and that our professional team took good care of everything.
We truly appreciate you choosing us.
Warm regards,
Galapagos Travel Center Team
Perfect Galapagos Experience
The crew of our yacht made the entire experience, from the cabin attendants to the cruise director, to the naturalists.
November 2, 2025
Reply from Galapagos Travel Center
Hi Dave!
Thank you for your review. We're delighted to hear that you had a perfect experience and that our professional team took good care of everything.
We truly appreciate you choosing us.
Warm regards,
Galapagos Travel Center Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.