The whole trip from planning to leaving the islands was flawless - the staff at Galapagos Travel Centre are responsive , fast communicators and check in to ensure all going to plan. The trip way excee... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything was smooth and well organized. The guides (Charlie and Juanito) knew everything, even when asked about very detailed specifics! Also, the ship Infinity ran a smooth operation under supervis... See more
Company replied
My husband and I recently returned from a wonderful visit to the Galapagos Islands. We worked with Katie Beckwith, and she made everything so easy for us. From booking our hotel the night before our f... See more
Company replied
Galapagos Travel Center made our trip to Galapagos seamless and stress free. Gabriela Aguilar was so patient and thorough with us. She answered all of our questions and did her best to accommodate our... See more
Company replied
Company details
Written by the company
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
Contact info
265 Foch Street and 6 de Diciembre, 170143, Quito, Ecuador
- 1-877-260-5552
- socialmedia@galapagosislands.com
- galapagosislands.com
4.8
Excellent
194 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent cruise and service!
August 29, 2025
Reply from Galapagos Travel Center
Hi Adam!
We're so happy to hear that you had an excellent experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Mike!
Thanks for your words. We are proud to have people as committed as Fátima on our team so that you can have such a hassle-free and a memorable trip!
Thank you for choosing us!
Warm regards,
Galapagos Travel Center Team
Knowledgeable guides and sustainable provider
Everything was very well planned and the tour guides were friendly and knowledgable. This company is based in Ecuador so a better choice than overseas tour providers, they care about sustainability and offer more affordable, shorter trips as well as longer ones.
August 29, 2025
Reply from Galapagos Travel Center
Hi Thea!
Thank you for your review. We're thrilled to hear that your experience was amazing. Our goal is always to provide exceptional service, ensuring every guest has the trip of a lifetime.
We appreciate your kind words!
Warm regards,
Galapagos Travel Center Team
Trip of a lifetime
This has to have been the holiday of a lifetime. Excellent support and advice from the Galapagos Travel Center meant we had a trip that exceeded all expectations. Can't think of a single thing that could have been done better. Epic!!
August 29, 2025
Reply from Galapagos Travel Center
Hi Cara!
Thank you for sharing your feedback! We are very happy that you have lived this at the hands of our attentive staff that accompanies you at every step of your journey.
It was a pleasure to organize and be a part of all of this.
Warm regards,
Galapagos Travel Center Team
Customer service was excellent and…
Customer service was excellent and consistent. I will use them again.
August 22, 2025
Reply from Galapagos Travel Center
We're so happy to hear that you had an excellent experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Amazing
Diana did a fantastic job of finding the prefect trip for us - we had an amazing time. Thoroughly recommend.
August 15, 2025
Reply from Galapagos Travel Center
Hi Josephine! It makes us very happy to know that you had an amazing experience and that Diana's help was key to making your trip perfect so that you can enjoy it to the fullest!
Thanks for your feedback and recommendation.
Warm regards,
Galapagos Travel Center Team
Highly recommend!
Every moment of our trip was organized. At no point in the trip were we confused. The hotels were well selected. The tour guides were exceptional.
July 19, 2025
Reply from Galapagos Travel Center
Thanks for your comment. We are glad to know that everything was fine. We aim to offer the best service and experience for our customers. We greatly appreciate your recommendation and for trusting our work.
Best wishes,
Galapagos Travel Center Team
Brilliant Galapagos specialists
From our first contact these guys were prompt helpful and very responsive. When ever we had a question it was answered quickly and they could not have been more helpful in the lead up to the trip.
Once we arrived the service by the ground agent was excellent and the actual cruise itself was superb.
We would not hesitate to recommend them to anyone looking to book a holiday in Galapagos and will certainly be mentioning their name when ever anyone asks us about our trip.
July 25, 2025
Reply from Galapagos Travel Center
Hi Shaun! Thank you for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every journey is exceptional. We deeply appreciate your recommendation.
It was an honor to be part of your incredible adventure!
Best wishes,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Fredy!
We're so happy to hear that everything was great, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Superb guides, accomodations, and food
From the moment we left the Quito airport to the time we returned, Galapagos Travel had us covered. The guides were excellent, the hotels and food were superb and everything when without a hitch for the trip of a lifetime to Quito, Banos, and the Galapagos Islands.
July 25, 2025
Reply from Galapagos Travel Center
Hi Cris!
Thank you for sharing your experience. We love being with our travelers every step of the way, and we're glad you felt the same way. That's what our efforts are for!
Best wishes,
Galapagos Travel Center Team
Great naturalist guide ( Carlos)and…
Great naturalist guide ( Carlos)and crew members and other people we enjoyed time with from all
Over on small cruise! The only way to see the Galapagos Diana and all of the staff were wonderful esp our guy who was quick to clean up our rooms each day! Just the best and great adventures!
July 30, 2025
Reply from Galapagos Travel Center
Hi Dolly!
Thank you for choosing us for this meaningful journey. It was our pleasure to help make your experience as enjoyable as possible!
Warm regards,
Galapagos Travel Center Team
Not worth the cost
I found the experience less exciting than what I expected and paid for. Excursions were repetitive (how many times you need to see blue footed boobies?). The trip to Genovesa was too long and practically useless. I suggest it be eliminated from the itinerary. And by the way, the food was sort of average, not worthy of a super deluxe cruise. I would not recommend this cruise.
July 25, 2025
Reply from Galapagos Travel Center
Dear Farhad,
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. The Galapagos are renowned for their incredible biodiversity, and we aim to offer a range of excursions that showcase its unique wildlife, but we understand that preferences can vary.
Your comments about the excursions are valuable, as we continually work to improve the experiences we offer. Regarding the food, we appreciate your feedback and will share it with our culinary team to ensure it meets the high standards of the cruise. We truly hope you'll give the Galapagos another chance in the future, as there’s always more to explore and enjoy on this incredible archipelago!
Warm regards,
The Galapagos Travel Center Team
Excellent experience
Everything was smooth and well organized. The guides (Charlie and Juanito) knew everything, even when asked about very detailed specifics! Also, the ship Infinity ran a smooth operation under supervision of chief of staff Edison. We had a minor health issue and everybody made the extra mile to help us resolve our situation. The food was great, the cabins were clean, the ship was nice, and of course, the islands are a true wonder that needs to be seen once in a lifetime.
July 25, 2025
Reply from Galapagos Travel Center
Thank you so much for your kind words!
We’re really happy to hear that everything went smoothly on your trip and even more so to know that you’ve fully recovered. We hope this adventure will always hold a special place in your memories. Galapagos is truly one of a kind!
It was a real pleasure to be part of your journey.
Best wishes,
Galapagos Travel Center Team
Excellent communication
Excellent communication, advice and help with airfares. Galapagos trip was absolutely first class
July 25, 2025
Reply from Galapagos Travel Center
Hi Hervé!
We're so happy to hear that everything was excellent, and we truly appreciate you choosing GalapagosIslands.com to be part of your trip.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Thanks for your feedback. Diana always takes care of providing all the necessary information for your trip. All of us at GalapagosIslands.com are very happy to have accompanied you on this experience!
Best wishes,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Hi Patricia!
Thank you for choosing us for this meaningful journey. It was our pleasure to help make your experience as enjoyable and memorable as possible!
Warm regards,
Galapagos Travel Center Team
A must do trip
Everything from beginning tto end was well organized, well articulated and it followed through as expeted. This mini cruise ship is a perfect way to travel.. The guides and staff were excellent and knowledgeable.
July 8, 2025
Reply from Galapagos Travel Center
Hi Stephen!
We're so happy to hear that you had a perfect experience, and we truly appreciate you choosing GalapagosIslands.com to be part of it.
Thank you for your feedback.
Warm regards,
Galapagos Travel Center Team
Our travel adviser
Our travel adviser, Andres made all the arrangement in a timely manner. When we noticed an error with the name on airline ticket - he got it corrected. His efforts made our trip easy and without trouble
July 8, 2025
Reply from Galapagos Travel Center
Thanks for your feedback! We are proud to have a team committed to providing you with the best service. Andrés will be very happy to know that his help is reflected in this great adventure for you.
Warm regards,
Galapagos Travel Center Team
It was a great boattrip
It was a great boattrip! The guide and the crew were so helpful and caring. The itinerary was good and the excursions also.
July 8, 2025
Reply from Galapagos Travel Center
Hi Björn!
Thank you for your review. We are glad everything was great! It was a pleasure helping you organize it.
Warm regards,
Galapagos Travel Center Team
Reply from Galapagos Travel Center
Thank you for your comment! We're always happy to assist with any questions or concerns that may come up. Count on us to be here for you! Thank you as well for your greeting to Gabriela!
Best wishes,
Galapagos Travel Center Team
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