It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
- #3 of 18 best companies in Travel Agency
- #2 of 4 best companies in Airline Ticket Agency
- #1 of 1 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #1 of 2 best companies in Hotel
- #1 of 5 best companies in Travel Aggregator
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karamath is always pleasure to work with
Karamath is always pleasure to work with
March 11, 2026
Unprompted review
Been working with them for over 20…
Been working with them for over 20 years and they are amazing.
March 13, 2026
Unprompted review
Gala is amazing
Gala is amazing
Fatima is basically my travel concierge! Always helpful, taking care of things and always checking in when we're travelling
March 10, 2026
Unprompted review
I had a great experience with Fatemazehra Dhirani
I had a great experience with Fatemazehra Dhirani! I had a complicated itinerary that she really helped me with. She was prompt and easily contactable which I really appreciated.
March 9, 2026
Unprompted review
I booked my trip to the Dominican…
I booked my trip to the Dominican Republic through Gala Travels, and Fatemazehra Dhirani along with the entire team helped secure the perfect package for me. She was extremely helpful throughout the entire process, answering all my questions and making everything smooth and stress free. I truly appreciate the excellent service and would highly recommend using this agency for your travel plans.
March 8, 2026
Unprompted review
Exceptional and consistent experience with Fatema at Gala every single time!
Fatema Zehra @Gala is an exceptionally amazing professional to work with. She is the best I’ve ever come across. One recent example, my flight to Toronto from Middle East got cancelled due to a war. She went out of her way to get me booked on another flight and responded on a day when she wasn’t even working. She didn’t have to do it but did it without any obligation. I’ve been dealing with her for many years and booked multiple trips, cruises, and vacations with her. And it has been exceptional experience every single time. Can’t thank her enough for helping us out on many occasions, often in dire situations. Thanks again Fatema and Gala.
March 2, 2026
Unprompted review
So we didn’t get as personalized an…
So we didn’t get as personalized an experience as promised despite booking a very very expensive vacation.
December 29, 2025
Unprompted review
Reply from Gala Travels
Thank you for sharing your feedback, and we are very sorry to hear that your recent experience did not meet the expectations we set for our clients.
We would like to look into the details of your booking to better understand what went wrong. Could you please email us directly with your booking information at info@galatravels.com. This will allow the right team member to review your file personally and address your concerns.
We hope to hear from you soon.
staff is very vurteous
February 18, 2026
prompt and accurate information
February 18, 2026
Me and my wife booked a trip with Gala…
Me and my wife booked a trip with Gala Travels for end of January. We had an amazing experience. All our travel to Mexico and the hotel were taken care of. The Hotel was absolutely amazing as well. Food was great and Gala even arranged halal food for us at the resort. This was our first time to Mexico and we had an amazing experience. We look forward to booking more vacations in the future with Gala Travels.
January 24, 2026
Unprompted review
Knowledgeable and exceptional service at Gala Travels
I had an amazing experience working with Jaini at Gala Travels. From start to finish, she made my trip planning so easy and stress-free. She was incredibly knowledgeable, offering fantastic recommendations that perfectly matched my travel preferences. Communication was prompt, and she went above and beyond to ensure all the details were covered.
I highly recommend their services to anyone.
December 23, 2025
Comfortable hotels and easy booking…
Comfortable hotels and easy booking system.
February 18, 2026
Unprompted review
They Book my tickets on time !
February 18, 2026
Jaini Modi was amazingly helpful
Jaini Modi was amazingly helpful.
Keep up the good work !
February 18, 2026
Prompt and courteous staff
Prompt and courteous staff. Have always provided the best deal!
February 18, 2026
Professional
Professional, Accurate, Service, polite, Attentive, knowledge and expertise
February 18, 2026
Comfortable stays and reliable…
Comfortable stays and reliable standards.
February 17, 2026
Unprompted review
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