It was great experience dealing with Jaini Modi , expert at Gala Travel, - Proper guidance in selecting flights - timely follow up on changes in flight - keeping informed with updates and change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Personalized service! The agent is totally dedicated to make it appear that you are the sole client despite managing several other travelers simultaneously I'm sure. Had plenty of questions about our... See more
We are so excited to go on our ManjiFamJam holiday in May 2026! We look forward to celebrating our Dad's 80th birthday and our Parents 50th wedding anniversary! I had the best booking experience wit... See more
I’ve been booking our family travel with Zakia for a while now, and she never disappoints. Her service is consistently outstanding—professional, thoughtful, and incredibly efficient. She handles every... See more
Company details
- #3 of 18 best companies in Travel Agency
- #2 of 4 best companies in Airline Ticket Agency
- #1 of 1 best companies in Cruise Travel Agency
- #2 of 3 best companies in Flights Search Site
- #1 of 2 best companies in Hotel
- #1 of 5 best companies in Travel Aggregator
Written by the company
At Gala Travels, we believe travel should be as stress-free and exciting as the destination itself. We’re your local experts for crafting unforgettable getaways, whether you're searching for the perfect all-inclusive package, a last-minute flight deal, or a customized itinerary tailored just for you. We know that planning a trip can raise many questions. How do I find the best value for my vacation? Is this resort truly family-friendly? What are the current travel requirements? Our dedicated team is here to provide clear, honest answers and handle all the details so you can focus on the fun part: the anticipation. What our community of travellers loves about working with us: Effortless Planning: We take the overwhelm out of booking. Just tell us your dream, and we’ll handle the complex logistics, from flights and hotels to transfers and excursions. Expert, Human Advice: Beyond what any algorithm can show you, we offer personalized recommendations. We’ve often visited the destinations we sell and provide genuine insights you won't find on a generic booking site. True Support: Your trip doesn’t end when you book. Our support continues while you travel. Have a question or an issue abroad? We're just a phone call away, ready to help. Exclusive Deals & Perks: Through our strong industry relationships, we often have access to special promotions, room upgrades, and added amenities that aren’t available to the public. We don’t just sell trips; we build relationships and create memories. Let Gala Travels be your guide to a seamless and extraordinary travel experience.
Contact info
7780 Woodbine Avenue , L3R 2N7, Markham, Canada
- 866.458.4252
- info@galatravels.com
- galatravels.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Used them for 10+ years
Used them for 10+ years, noorali is honest diligent and never lets us down
January 20, 2026
Unprompted review
Booking has never been easier
Booking has never been easier. I will forever use gala and Fatmazehra Dhirani as my agent. Forget booking thru an app. Call her directly.
February 11, 2026
Unprompted review
Got immediate response and three…
Got immediate response and three different quotes, very friendly and professional service
February 8, 2026
Unprompted review
Exceptional Service
I had an absolutely fantastic experience working with Fatemazehra Dhirani. Her patience alone deserves five stars—she took the time to answer all of my questions (and there were many!) without ever making me feel rushed or overwhelmed. On top of that, her knowledge was truly impressive. She offered thoughtful recommendations, explained every detail clearly, and made sure everything was perfectly tailored to my needs. It’s rare to find customer service this attentive, professional, and genuinely caring. I couldn’t be happier and would highly recommend her to anyone planning a trip!
January 29, 2026
Unprompted review
Honeymoon of a Lifetime
My husband and I chose Secret Tides Punta Cana for our honeymoon, and it was truly an unforgettable experience. From start to finish, Gala Travels handled everything seamlessly, which made the entire trip completely stress free for us.
The resort was absolutely beautiful clean, relaxing, and perfect for a honeymoon. The atmosphere was romantic, the service was amazing, and every detail made us feel so special during such an important time in our lives.
Gala Travels did an incredible job organizing the trip, from flights to accommodations, and everything went smoothly. We felt supported and well taken care of the entire time, which allowed us to fully enjoy and focus on each other.
We couldn’t have asked for a better honeymoon and are so grateful for the experience. We would 100% recommend Gala Travels and will definitely be booking with them again in the future.
Thank you for making our honeymoon so memorable.
January 8, 2026
Unprompted review
Overall service
I wanted to take a moment to sincerely thank Gayani for all her help in arranging our Alaskan cruise. From start to finish, she was consistently professional, calm, and incredibly responsive, and she handled all of our questions and requests with ease.
Organizing travel for a group of 13 people could not have been simple, but she made the entire process smooth and stress-free for us. Everything was well coordinated, and thanks to her guidance, the trip came together beautifully.
I’m happy to share that everyone in our group had a wonderful time and truly enjoyed the cruise and the route. It was a memorable experience for all of us.
Gayani, Thank you again for your excellent service. It was a pleasure working with you.
January 17, 2026
Unprompted review
Gala travels builds trips around your…
Gala travels builds trips around your vision, offering insightful recommendations, seamless coordination and genuine care throughout
January 10, 2026
Unprompted review
Keeping in touch with updates in timely…
Keeping in touch with updates in timely manner
January 8, 2026
All I asked for was granted
All I asked for was granted. The checking went well and the crew at checking and on the plane were very accommodating. Thanks
January 7, 2026
Prompt service
January 8, 2026
Great experience with jaini Modi and…
Great experience with jaini Modi and always helpful 👍
December 2, 2025
The travel booking was done as per our…
The travel booking was done as per our requirements and utmost satisfaction. The seats selected were done right. No complaints at all.
January 8, 2026
Reservations always done well and in a…
Reservations always done well and in a professional manner. If we have any questions about our trips always answered and makes sure we are satisfied.
January 8, 2026
Good customer service and following up…
Good customer service and following up after u get your tickets thanks
January 8, 2026
Availability of Zakia and.important…
Availability of Zakia and.important respond is exellent. She does it with clear explanation. My last 8 years getting me around is great.
She made my travel arrangements all in one .Every bcos of her I have a faith to get my flights, timing etc.with particular KLM
Thank u Zakia and all the team .
January 8, 2026
Ms Lakshmi
Ms Lakshmi, Ms Azmin and the team always provide amazing customer experience from booking flights, to changes to our itineraries. They ensure to communicate each change and notify us as soon as possible.
Gala is always on top of the game!
Thank you!
January 8, 2026
Customer service
Customer service
I got my tickets issued quick and smooth
even after hours
January 8, 2026
Zehra and Aazmin are amazing at what…
Zehra and Aazmin are amazing at what they do.
Extremely helpful and knowledgable
January 8, 2026
Excellent service from Florie
Excellent service from Florie….she was very prompt in doing our booking according to our requested dates. It was a pleasure to deal with her and we look forward to booking future trips with Gala travels
November 25, 2025
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