Galaxus.ch Reviews 

Battery died within guarantee period. Replaced with no fuss.

Best website to order anything and everything in Switzerland. Very smooth order, delivery, and return process, plus responsive customer care team.

I like the curated goods; I rarely see something of bad quality. The service and delivery are great, and although I rarely return things, I feel more comfortable making a decision when I can return things at their Digitech store in Basel.

Great services and delivery! If they remove the shipping cost and just consider it for return products, I would buy even more often.

Quick shipping, nice product, merci!

Great price, excellent fast delivery. Thanks. Super Prize, sehr schnell erhalten. Top Qualitaet.

One day order next day home wau....guys 10*

Best after-sales service ever!
I have sent a combat one of the many products that I have bought from them, and immediately I get an e mail with a full refund.

Galaxus's response to my previous review is the height of hypocrisy. You claim that you "fundamentally do not grant compensation" because your delivery dates are "provisional" and not "binding."
​The Evidence of Deception:
Your own website and app currently brag: "Order today, delivered tomorrow" as a primary service feature. You use this promise to attract customers and secure payments. To then hide behind the fine print of your GTC—claiming dates are merely "provisional"—is the definition of misleading advertising.
​The Comparison:
​Galaxus (The "Innovator"): Claims a month-long delay is a "third-party issue" and provides zero logistics transparency until pressured by an escalation to the CEO.
​Temu (The Competitor): Provides real-time, detailed logistics tracking from the other side of the world and actually arrived on the same day as my "local" Galaxus order, despite being ordered 17 days later.
​If a budget platform from China can manage global logistics with total transparency, a 25-year-old Swiss "leader" has no excuse for hiding behind "out of date" supplier info and bots.
​Final Verdict: You took my money on 8 April based on a "delivered tomorrow" promise. You delivered on 6 May. No compensation, no accountability, just a month of excuses. Happy 25th Anniversary—it’s clear your marketing department is working hard, but your logistics and ethics have officially retired.

Previous review
I placed an order with Galaxus on 8 April. I placed an order with Temu on 25 April. Both arrived today, 6 May.
It took Galaxus 28 days to deliver a local shipment—a month plagued by a "blackout" of information, a useless AI "Assistant," and a support team that does nothing but blame "third-party suppliers." Meanwhile, international platforms manage these same global supply chains with 100% transparency and proactive refunds for delays.
I escalated this directly to the CEO, Florian Teuteberg, requesting a simple gesture of goodwill (a pack of Nilfisk dust bags) to compensate for the month of uncertainty.
The result? Total silence from leadership and zero compensation in the box.
Galaxus is currently celebrating 25 years in business, but my experience suggests they are 25 years behind in customer care. If you want Swiss reliability, don’t look here—the "Fish stinks from the head," and the system is broken.

Buying in Galaxus is always a great experience! Everything arrives on time, and it’s a good place to find different things! Very satisfied! :)

The box arrived torn, as if it had been crushed between heavier boxes. The package contained a single book and was otherwise empty, so the book was partly damaged.

The item ordered was delivered the next day in the morning hours. Very professional service from the galaxus personnel as always.

Arrived quickly, device is as advertised, everything is ok.

all great. fast delivery

I’m writing this review in hopes that Galaxus.ch will finally take responsibility and resolve my case.

In November 2025, I ordered a microphone to a friend’s family member’s address in Switzerland while my friend was staying there. The order was placed under my name. The item was never delivered because my name wasn’t linked to the address—but I was never contacted about this.

Since then, I have been trying to get a refund.

Over the past 6 months:

I was promised a refund multiple times
I was even told I would receive double the amount due to delays
I was told my card cannot receive refunds, yet I still received a refund ONLY for shipping costs
I was asked for bank details (BIC), then told alternatives would work—they didn’t
I was later told the transfer failed due to the bank location
Then told I selected the wrong currency, despite following support instructions

On top of that, communication has been extremely difficult:

My work hours match their support hours, so I could only contact them during short work breaks
The advertised weekend live chat was not accessible
I submitted a contact form that promised a reply within 2–3 days, but I received no response

As of today, I still have not received my full 73.40 CHF refund.

At this point, I expect:

Immediate review of my case
Direct contact from a responsible representative
Full refund without further delays

If this issue is not resolved promptly, I will proceed with formal escalation through consumer protection channels and my payment provider.

I am still willing to resolve this directly, but after 6 months of delays, contradictory information, partial refund processing, and poor communication, this needs urgent action.

I ordered a scientific calculator and two HP cartridges in the early afternoon of 1 May (holiday) and received all three products at home on 2 May by 12 noon! Unbelievably fantastic !!

I ordered three different items on Friday and indicated that there was no rush to deliver fast or seperate. The next day (Saturday!) I found one big box box with all three items on my doorstep.

My preferred place to shop is Galaxus — fast delivery, professional service, and an excellent range of products. I highly recommend them.

Fast delivery and everything well protected. Perfect