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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely shocking casino, do not use them under any circumstances. They will let you deposit whatever you want but if you try and withdraw good luck receiving your money. If I could give zero stars... See more

Rated 1 out of 5 stars

I ve tried withdrawing for a week on here another 4 months tried bank transfer and bitcoin on another site now and still saying wait for me I've sent my I'd stuff to galaxy spins3 scam must be becaus... See more

Rated 3 out of 5 stars

Had some problem to get my withdrawal at first but after I changed method for withdrawal I have had no problem.

Rated 1 out of 5 stars

Waited a week so far for a withdrawal and when questioned about what stage it is at I just keep getting generic, useless and impersonal responses. Quick to zap money for a deposit but when it comes to... See more

1.4

Bad

TrustScore 1.5 out of 5

40 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely shocking casino

Absolutely shocking casino, do not use them under any circumstances. They will let you deposit whatever you want but if you try and withdraw good luck receiving your money. If I could give zero stars I would. These not on Gamstop casinos are scum and praying on the vulnerable. It might be hard to not gamble but spend your money elsewhere.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Withdrawal wait time ludicrous

Waited a week so far for a withdrawal and when questioned about what stage it is at I just keep getting generic, useless and impersonal responses. Quick to zap money for a deposit but when it comes to fair winnings then they shy away. Will update with the outcome but as it stands I would avoid completely.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

guys u gonna end up like me i read the…

guys u gonna end up like me i read the reviews before playing and i didn’t take it serious i deposited and won 600£ im still waiting to get my withdrawal for 3 months now trust me like everyone else in reviews i ended up 😂 Just spoke with them right now

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT DEPOSIT

DO NOT DEPOSIT - owed £2100 and been over 21 days - stupid automated message all the time, cut you off if they don’t like what you say- RUDE SCAMMERS!

AVOID AVOID AVOID
lots of sister sites too- AVOID

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

If I could put zero stars I would

If I could put zero stars I would. been waiting since October for a £600 payout same generic message every time you try speak to them site is a scam stay well clear will never use this site again

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs ! I originally commenced a withdrawal back in September, after sending tens of emails the only responses I received were cut and paste delaying tactics. These included vigorous security checks, backlogs and other lies. I also chased my withdrawal via web chats but customer assistance was useless, they are obviously out sourced and have no idea what's really happening with my withdrawal. Again they used the same cut and paste responses (once I received a reply relating to a gaming issue which had obviously been pasted into the wrong window) these were repetitive and often rehashed the same responses relating to work load and security. They often told me to email support (who seldomly replied and never with any useful updates) or would say they have escalated the issue with finance and it will be given priority attention but never was. Eventually after 3 months of chasing the money returned into my account balance, so i chose a different method of withdrawal with fingers crossed. This time after 40 days of chasing I decided to cancel my withdrawal and spent the lot in order to close my account with no outstanding balance. So, I have no idea where these scammers are based so I could not take it any further. Customer services would often end the chat abruptly, be generally rude, unhelpful and antagonistic. You've probably arrived on Trust Pilot too late and have already been stung by this gaming site - if not avoid GalaxySpins, don't let the slick profession web site look fool you, these people are literally bandits.

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Not Scam Casino - It's MAFIA!

Completely unreliable casino, winning is impossible, that's a fact. Aside from that, I had myself self-excluded over six months ago, but I still receive at least three emails and three SMS every week. I've sent them probably 20 messages over time asking them to stop, but they ignore everything. Can anyone help me? Who can I turn to?

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

STOP SCAMMING PEOPLE

At first it was great and I won and got paid within 8 hours woohoo.
2nd withdrawel, still waiting, this is month 2! Get told the same thing over and over again security checks!!! Still waiting for my £200.
I have played whilst waiting but you can't withdraw if you have another withdrawel in progress!!!
Galaxyspins you are the worst!!!
Since my 1st withdrawel I have done a 360° if you could pur no stars you would be -1000.
STOP SCAMMING PEOPLE

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

DEITFUL SITE

DEITFUL SITE - AVOID
EMAIL I HAVE SENT TO GALAXYSPINS AND KNOWN ASSOCIATES...
As you are obviously a scam site, and only send out generic responses and no real information, or answer any direct questions, I must now inform you of the following I have passed on, and on behalf of everyone you have ever conned I will continue to pass this message on...

I want to make you aware of a deceitful game site you advertise on your site. Please read the transcript of the chat I sent to your support department earlier today.

I know you cannot take responsibility for another site, and I would not expect you to, however I would urge you to reconsider your association with Galaxy Spins due to the impact this could have on yourselves. I am sure you would agree that it is important for people to feel secure in using your site to access reliable and safe games, and by promoting sites like Galaxy Spins could potentially damage your reputation.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

If I could do minus stars I would!!

If I could do minus stars I would!!! Won £100 on 1st June 24 and still no money received.
Same useless messages from customer service chat, with no real answer.
100% SCAM site and will never deposit again and warn everyone I can to stay away from the site!!
Quick enough to take money but no intentions of paying out!!!

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

withdraws over a month wait?

Past the 21 stated working day withdraw time and the continual message is we are conducting our usual security procedures we will email you if we need more information.
No emails yet. Some long security procedures.

Keep in mind this does not include weekends and holidays so more like 30+ days.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site! They took money out of my account that I did not authorize. Bank statement says NIGERIA. I had 3 transactions £20-£30 each come out!! Reported as fraud to my bank and had to cancel my card.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Day 30 of not being paid out

Day 30 of not being paid out. Put in £20, won £200...lucky I didn't win anymore because you can only win 10x your deposit amount. Asked chat how long its going to take, they said be patient it takes 7-21 working days then she got bored and ended the chat. I've surpassed the 21day limit so went back to chat but apparently I've got to be even more patient.

Edit. Been paid today, took a while but at least they pay out.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful. If u get a bonus on this site. You will win like a 3x etc. I've emailed and been chatting to chat about closing account and just get ignored! Or they give u money to spend just to make u play. I even Unsubscribed from emails and I'm still getting them?. Such a scam site leave alone.

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT DEPOSIT absolute scam site

DO NOT DEPOSIT absolute scam site, deposited won, tried to withdraw said between 7 to 21 days ! Then it cancelled the withdrawal. Chat agent can't be ar**ed and closes chst mid conversation. Took ages to close account and to top to it off subsequent to account closure fraudulent transactions on my bank - reported and card cancelled

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Steer clear don't join up

Wouldn't recommend this site to anyone. It's hard to win anything and withdrawal is a joke. I withdrew £100 on 14th of April waited almost a week just to see withdrawal had been cancelled then put back into pending on the 18th I've emailed and gone on live chat just to be told nothing they can do I've just gotta wait well today is 24th and it's still stuck in allocated / pending. Got to point that I obviously ain't gonna see this payment.

April 14, 2024
Unprompted review

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