I bought (as part of my son’s 40th birthday presents) the Gingko Crystal Ball lamp (cyclist - he is a cyclist). The crystal light came in excellent, appropriately protective packaging (around th... See more
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Great company whom we have ordered from once before. We love the Gingko products and Gallery Candles carries all their products and at excellent prices as well compared to other places online. Easy pu... See more
I fell in love with Gingko products and wanted to buy some lights. Gallery Candles were the best price and the buying process was easy. There was a problem with delivery - totally the couriers fault... See more
Product was a for a gift and impressed. The online process matched our expectations. However, despite clear delivery and drop off instructions (& phone number) it was delivered to the wrong home! We... See more
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Company details
Written by the company
At Gallery Candles, we present a range of sustainable fragrances and lighting from trusted UK manufacturers. We sell only products we would use ourselves and are happy to offer free advise to help you pick the right product. Our founder Kimberley was born profoundly deaf and started Gallery Candles after being unable to continue working when masks were introduced in the pandemic making lip reading impossible. Gallery Candles has become very successful, we appreciate every purchase and look forward to meeting many of you at our local events and popup shops. From floating lights, to practical ambient lighting and beautifully fragranced candles and wax melts, at Gallery Candles, we have something for everyone. We package our products in either recycled or sustainable packaging and all our products are made from sustainable materials.
Contact info
United Kingdom
- gallerycandles.co.uk
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Our order was processed quickly and…
Our order was processed quickly and delivered quickly. At this time of year it’s a relief to get presents delivered professionally and accurately.

Reply from Gallery Candles

Reply from Gallery Candles
Excellent customer service
Excellent customer service. Issue i had was responded to and resolved very quickly. Thoroughly recommend this business.
Super quick delivery really well…
Super quick delivery really well packaged. Lovely item bought for a friend but buying myself one just beautiful.

Reply from Gallery Candles
Product great
Product great. Delivery times good. Site easy to use. Only niggle is that the diffuser is a tad expensive
Above & beyond service!
I fell in love with Gingko products and wanted to buy some lights. Gallery Candles were the best price and the buying process was easy. There was a problem with delivery - totally the couriers fault and not the company - which was sorted out very quickly. By coincidence, the owner happened to be coming fairly near to where I live and actually dropped them off. That IS good service which you will only get from smaller, niche companies.
Quick and easy ordering
Quick and easy ordering, excellent packaging, product cheaper than on other sites - thrilled with my little colour change night light
Great company whom we have ordered from…
Great company whom we have ordered from once before. We love the Gingko products and Gallery Candles carries all their products and at excellent prices as well compared to other places online. Easy purchasing online, excellent email communications and very quick posting. Would highly recommend this company as well as Gingko products.
Perfection
Good prices, fast shipping and responsive customer service, will buy from here again if possible :)
The bottle was upside down!
Excellent service!
Excellent service!
The order was processed immediately and delivered promptly.
Going above and beyond
There was an issue with the courier, so the owner drove to my house and hand delivered our order so it would arrive in time for mothers day. Really fantastic service!
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