A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner. C... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would recommend
Item as described, shipped in a timely manner, would definitely use again.
Found this website online while looking…
Found this website online while looking for a specific product that was out of stock everywhere else. Not only was this place cheaper than everywhere else delivery was also free. Packaging was nice as it kept my item safe while also being renewable. Arrived very quickly also with a hand signed thank you note. Would definitely recommend.
Great shop
Great shop, quick delivery, well packed game and reasonable price.
Great store, great experience!
Honestly, they seem like a great company. I ordered a Kickstarter game (Canvas Deluxe) on Pre-Order in September 2023 (for those of you who Kickstart, note the Kickstarter estimated delivery was August 2023!), mainly because I'd missed the actual Kickstarter as I hadn't heard of the game at that point. Gamers@Hart don't debit your account when you order if you're ordering a pre-order, only once the game arrives in store, so I gave my card details and waited ...
... and waited ...
Now waiting is something you get used to on Kickstarter, but let me tell you, it's a lot less stressful when you haven't already paid for the game, rather than when you paid for the game on Kickstarter, and it doesn't deliver on time, and you eventually start worrying if the project will ever materialise ... and sometimes it never does, but I digress ...
I was notified that the game arrived at Gamers@Hart on the 27th December, the money was duly drawn from my account, and the game arrived, well packed and promptly (on the 28th or 29th).
Seriously, in terms of board games, if I ever fancy another one off Kickstarter (and I've ordered a few in my time!) the first thing I'll do is check whether Gamers@Hart have it on pre-order, and if they have I'll order it from there instead - well priced, well packed, free delivery on orders over £20, and so much less stress ...
They're now my Friendly (not-so) Local Game Store!
Excellent business to buy from
Excellent business to buy from, games are well packaged and often the best price
FLGS SERVICE VIA MAIL ORDER
Have now used Gamers@Hart several times via mail order and can’t fault the service and packaging.
Especially good approach to taking pre orders as unlike other retailers they don’t take your money until delivery is imminent and even make it easy to cancel online no questions asked if you change your mind in the meantime. Each of my orders has even come with a handwritten thank you which is a really nice touch compared to most mail order outlets.
Great service and found hard to obtain game expansions for me
I could not find anyone in London or online who could get me the LOTR expansions my son wanted for christmas. Some told me they had stock but when I went to the stores it was for pre-order and nothing I wanted. Then I found Gamershart after going through many online searches. They were quick to respond and were very positive. They got the items and shipped them in a few days. I was contacted and kept informed throughout making it a calm and stress free experience. I recommend them.
Great Pre-orders
I’ve used Gamersathart a few times and never had any problems. All games have been well packaged and I’ve never had any annoying minor box damage issues. I really love their pre-order system which is much better than others who hold on to your money and then don’t tell you your product is never coming! Give ‘em a go.
Fantastic game store with great packaging
Fantastic game store, always great packaging, pre orders actually arrive and communication is outstanding.
Brilliant pre order process
Really impressed with Gamers@Hart's pre order process - they don't take any money when you place your order and you can cancel at any time on their website. Always get a response on their social media pages too. Highly recommend!
Great customer service
Great customer service fast delivery. Recommended!
An online friendly local game store
Excellent shopping experience. Great communication, competitive pricing, and very well packaged. Highly recommended.
Putting the friendly in FLGS.
G@H have been running clubs for kids for years now (in our case the pokemon tcg) and it's been something that has helped our son develop his strategy, patience and sportsmanship.
They always have a variety of products in, mtg, rpg books and materials, warhammer and loads of other miniature based games, tcgs and board games. The staff really put the friendly in FLGS :) They've set the bar for what a gaming shop should offer, long may it continue.
My go to place for all things gaming
My go to place for all things gaming. Staff are wonderful, knowledgeable (and funny!). They work hard to keep products at rrp or below. Always happy to make recommendations on games for particular interests / recipients. Not just a store but a wonderful gaming community!
First Experience of Using Site
I’ve used this site before and first time it was a punt, but it was worth it. Very friendly and fast response to order questions, and no issues with delivery/ packaging. Would definitely recommend.
Preorder perfection
Picked up a Planescape pre-order at a great price. I hadn’t heard of the company before so was a little unsure but everything was delivered as promised, and I even got a discount on my next order. Very happy to find somewhere that isn’t rainforest-themed to buy roleplayibf books. Thanks, I’ll be back!
Friendly Local Shop & Excellent Prices
My local brick and mortar store (FLGS), have shopped here many times throughout the years. Ranged from a quick pop-in for a bottle of paint to large group pre-orders. Always found them to be friendly, accommodating, and priced exceptionally well (often a good % below RRP). Highly recommended!
Great range of stock
Great range of stock - if they don't have it they will do their best to get it for you, friendly, knowledgeable staff.
My experience was all positive
My experience was all positive. Found items on their website at the best price and ordering was a simple process. The order was well packaged and delivered in good time. From my personal experience I can confidently recommend.
Feed the Kraken game purchase
Purchased a game that I couldn't get anywhere else online for an amazing price. Fast delivery. Great experience. The store is about 40 mins drive and I will be checking it out soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








