Games Island Reviews 

450
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

As many others here I've also preordered several The Hobbit collector booster box. Few days prior to release I get the message only 1/6th of my order could be send. No compensation, or any sol... See more

Company replied

Rated 1 out of 5 stars

SCAM ALERT: They take your money, cut your order, and complete ghost you. ​Save yourself the headache and buy somewhere else. Games Island is taking pre-orders they cannot fulfill, taking y... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Very friendly. Sometimes it might take a little while for them to reply, but they always apologize and give you a reason why (understaffed cause of illness of colleagues... See more

Rated 5 out of 5 stars

Games island is THE perfect site to buy magic cards. Perfect prices and great communication. "Vous pouvez acheter les yeux fermés"

Company details

  1. Game Store
  2. Trading Card Store

Written by the company

Games-Island – Dein Experte für Tabletop, Brettspiele und Sammelkarten! Entdecke die Welt des Tabletop-Gaming bei Games-Island.eu, deinem Onlineshop für Warhammer, Age of Sigmar, Magic: The Gathering und vieles mehr. Wir bieten eine riesige Auswahl an Spielen, Zubehör und Miniaturen – alles für Hobbyisten und Profis. Unser Service umfasst nicht nur den Verkauf neuer Produkte, sondern auch die professionelle Aufbereitung gebrauchter Artikel. Mit Sitz in Deutschland legen wir besonderen Wert auf Qualität, schnellen Versand und exzellenten Kundenservice. Ob du Einsteiger bist oder Veteran, Games-Island hat alles, was dein Spielerherz begehrt. 👉 Besuche uns online oder in unserer Filiale und tauche ein in die Welt der Spiele!"


Contact info

3.6

Average

TrustScore 3.5 out of 5

450 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 39% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(450)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Great Store With a Great Team

The support team were excellent and helped me receive my package after I input some incorrect address data.

Everyone supplied prompt and diligent help, and always responded to my queries as they came.

The product arrived as it should in good shape and without issues.

I cannot recommend this store enough and will continue to buy through here in the future.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience with Game Island

Bought two times from Game Island so far and it was all delivered correctly. I see some people complaining that orders aren't processed, but they do list on their webstore that they will hold back orders if one part of your order is on backlog; they will not split your order into multiple parcels. So let's say you order some Games Workshop miniatures through Game Island and they have one item on back order, if GW delays a restock to them for a month then your parcel is also delayed for a month even if all other items are in stock for Game Island. Just be aware of that.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fast support

I ordered a large amount of paint but one of these paints was missing. I talked to the support, and they quickly solved the issue. The solution was to cancel the only paint that was missing, they would refund that item, and all the rest was dispatched the very next day. Kudos to the support because I contacted them on a holiday and they set everything. Not my first order and for sure not my last one =)

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

5 orders placed here and all orders…

5 orders placed here and all orders have been messed up by them, first it takes at least 2 weeks to send out the order after you make a payment, one of my orders took 6 weeks to deliver. Multiple times their system malfunctions and messes up the address and they send it to another address and refuse to refund me even though they are the one who made a mistake. They even blame me with lies that I already proved wrong with screenshot, they are not nice people to do business with

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Gave it a try and I'm really not dissapointed

Gave Games-Island a try due his good and many sales on Cardmarket.
Seeing these reviews on trustpilot made me question my order so I send him a message on CM. I've had a very quick response and explaination of what happened.
My order was send within a day and received my package 6 days later in the Netherlands.
Good packaging and would definitely order again.

March 5, 2024
Unprompted review
Rated 4 out of 5 stars

Received as ordered.

I ordered aos starter extremis, battletome and magazine plus paint on the 26th december. Parcel was delayed due to the end of year holidays and extreme parcel service pressure during these days. I received it in Belgium today 4 th January and everything was in the box like ordered.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great mailorder service, easy 5/5

I have ordered here many times in the past months. Their support is always helpful in case of questions or other support requests and in-stock items are sent quickly. Easy 5/5.

October 1, 2023
Unprompted review
Rated 4 out of 5 stars

Item perfectly fine, delivery not so much

I did get my product that is fine. Some issues I had:

The tracking number I was given did not update and the email said it would be by dhl but when the parcel arrived it was by parcelforce, I don't mind it given to different companies even half way through but I could not track it. That problem is on the delivery companies though.

The guest PayPal had an issue which I had to sort out, PayPal sorted it out pretty quickly.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great deals

Great deals, fair prices they had everything i needed and fast shipping 100% for me :)

August 25, 2022
Unprompted review
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