GA Jewellers and Pawnbrokers Reviews 

170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being super friendly, welcoming, and incredibly helpful, often going the extra mile for customer satisfaction. The service is frequently described as excellent, with many appreciating the efficiency, swiftness, and professional approach, especially for repairs and resizing. People are also very happy with the fair and reasonable prices, whether for purchases, selling items, or short-term advances, often receiving more than expected. The products, including resized rings and repaired watches, are consistently met with delight, with customers noting the flawless work and stunning results. However, some people were dissatisfied with an interaction during a transaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the staff's helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, often highlighting the quality of repairs and new... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting fair and reasonable pricing... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my husband have been to jewellers a few times for getting links taken out or put in our watches and batteries changed on ohr watches too. Always very helpful and very reasonably priced! Wou... See more

Rated 5 out of 5 stars

Always a pleasure to visit Hove Branch in George Street. Excellent customer service, fair prices and i wouldnt trust anyone else with my jewellery when it needs repairing i did once go elsewhere and i... See more

Rated 5 out of 5 stars

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who... See more

Rated 5 out of 5 stars

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adju... See more


Company details

  1. Pawn Shop
  2. Currency Exchange Service
  3. Jewelry Appraiser
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Visit our stores in Brighton Lanes, Brighton London Road, Hove, Worthing, Eastbourne and Hastings. GA Pawnbrokers are a friendly family business who offer a range of selling, pawnbroking, and Buy Back services against your assets. For over 40 years, our customers have enjoyed a discreet and personalised pawnbroking service where our mission is to offer the most competitive price possible for your valuables. Doug Newman Snr has always believed in treating staff and customers with the highest respect, which is probably why so many of his employees have been on this journey with him for over 20 years and counting… Since opening his first store 1979, Doug Senior’s enthusiasm and entrepreneurial spirit has passed to his children who all play vital roles in the continued success of GA Pawnbrokers and Jewellers. Professional jewellery and watch repairs with GA Pawnbrokers Whether it’s resizing a diamond ring, restringing a pearl necklace, or restoring a vintage watch, our skilled goldsmiths are on hand to professionally restore your items back to new. Based at our on-site workshops, our specialists can repair all watches and jewellery in short time frames, putting the value back into your valuables at a very affordable cost. Find a shop near you today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(170)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We have been using Gold Arts since moving to Worthing. They are knowledgeable and helpful and we have made a few purchases of pieces that we’ve been really happy with as well as the aftercare. We use them for repairs as well and find them honest and efficient.
Highly recommend

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my husband have been to…

Myself and my husband have been to jewellers a few times for getting links taken out or put in our watches and batteries changed on ohr watches too. Always very helpful and very reasonably priced! Would highly recommend 👌

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Such a lovely experience

Such a lovely experience.
I was selling my old rings, And the staff were welcoming and friendly and helped me get a good price. I will be going back to do pawnbroking In The future as their interest rates are very low.
It's the best place to sell in Hastings.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just a Precious company

What can I say , Superb , made a sizeable purchase of an Exquisite 9ct gold dragon ring & they catered the transaction so professionally , it’s Refreshing & not just one of the staff the whole Team … Brilliant <<<
Needed a pick me up helping my elderly mother for some time & I got it “..🌈

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly Service

Took my dogs AirTag charm in to be shortened and they were able to do it right then in there! Wonderful service, very friendly. We’ll definitely use again.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

G&A Prawnbrokers - I went in today with my laptop to do a buy…

I went in today with my laptop to buy back until the end of the month. All good until the nice lady passed my laptop to a guy in a grey shirt who said he had to log off my outlook account in case i did not reclaim it when the buyback expired. Initially all good as i was watching him as i could see around him to see what he was actually doing.
Just in case anyone knows there is an icon on the windows for outlook, all he had to so was ask and i would have logged myself out. However, he saw me in the mirror watching him so he shifted himself to block my entire view then asked his colleague for assistance to delete my account. Whilst i was initially happy to do the transaction, the moment he shifted his seating position to block my view i realised what he was doing was not to my benefit and i became suspicious. His actions were not normal.
I cancelled the transaction immediately and took back my laptop. For 20 or 30 pounds, i wasn't happy with his excuses so he rubbed it in by saying no-one else does electrical equipment.
Ok with the other staff but not this guy, first time i have not had good service there but what i received from the guy in the grey shirt was not nice!
I'll renew my other things for a month until end of May then close the account.
Be warned when they try to block your view stopping you from seeing what they are actually doing, cancel the transaction. It was suspicious!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Zoe was so helpful and efficient. A pleasure doing business, will definitely use again!

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Took my Tag watch in here today because…

Took my Tag watch in here today because I had lost the little screw which holds the battery retaining clip. After a warm greeting I was told to come back in 20 minutes...
My watch was returned, repaired, with the battery i had supplied fitted, time and date set. When I offered to pay I was waved away with "Our Compliments - just leave us a good review..." Well here it is - brilliant empathetic service and a new customer for life. Thank You.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and engaging

I recently used GA Jewellers and Pawn Brokers to sell some old gold jewellery and was very pleased with the experience. Having done my research beforehand, I felt the price offered for my gold and silver was fair and transparent.

I also had a ring repaired, resized, and cleaned, and it was ready the very next day, which was fantastic. Steve, the manager, was especially helpful—kind, patient, and genuinely engaging. He took the time to explain everything clearly, giving a thorough breakdown of pricing and purchases, and kept me updated throughout a short wait while my details were processed.

The shop itself is bright, welcoming, and well laid out, with clear pricing and a good selection of jewellery and even some tech items. There’s seating available, which was appreciated, and despite the glass screen at the counter, communication was clear—I wear hearing aids and had no trouble hearing.

I’ve previously bought jewellery here, including my wedding ring, and this was my first time selling. Based on both experiences, I’d definitely recommend them for their fair pricing, excellent service, and friendly atmosphere.

April 14, 2026
Unprompted review

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