GA Jewellers and Pawnbrokers Reviews 

170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being super friendly, welcoming, and incredibly helpful, often going the extra mile for customer satisfaction. The service is frequently described as excellent, with many appreciating the efficiency, swiftness, and professional approach, especially for repairs and resizing. People are also very happy with the fair and reasonable prices, whether for purchases, selling items, or short-term advances, often receiving more than expected. The products, including resized rings and repaired watches, are consistently met with delight, with customers noting the flawless work and stunning results. However, some people were dissatisfied with an interaction during a transaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the staff's helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, often highlighting the quality of repairs and new... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting fair and reasonable pricing... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my husband have been to jewellers a few times for getting links taken out or put in our watches and batteries changed on ohr watches too. Always very helpful and very reasonably priced! Wou... See more

Rated 5 out of 5 stars

Always a pleasure to visit Hove Branch in George Street. Excellent customer service, fair prices and i wouldnt trust anyone else with my jewellery when it needs repairing i did once go elsewhere and i... See more

Rated 5 out of 5 stars

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who... See more

Rated 5 out of 5 stars

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adju... See more


Company details

  1. Pawn Shop
  2. Currency Exchange Service
  3. Jewelry Appraiser
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Visit our stores in Brighton Lanes, Brighton London Road, Hove, Worthing, Eastbourne and Hastings. GA Pawnbrokers are a friendly family business who offer a range of selling, pawnbroking, and Buy Back services against your assets. For over 40 years, our customers have enjoyed a discreet and personalised pawnbroking service where our mission is to offer the most competitive price possible for your valuables. Doug Newman Snr has always believed in treating staff and customers with the highest respect, which is probably why so many of his employees have been on this journey with him for over 20 years and counting… Since opening his first store 1979, Doug Senior’s enthusiasm and entrepreneurial spirit has passed to his children who all play vital roles in the continued success of GA Pawnbrokers and Jewellers. Professional jewellery and watch repairs with GA Pawnbrokers Whether it’s resizing a diamond ring, restringing a pearl necklace, or restoring a vintage watch, our skilled goldsmiths are on hand to professionally restore your items back to new. Based at our on-site workshops, our specialists can repair all watches and jewellery in short time frames, putting the value back into your valuables at a very affordable cost. Find a shop near you today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(170)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant friendly…

Absolutely brilliant friendly approachable staff that dealt with any queries that I had answered all my questions and best part was I didn't feel rushed so was a pleasant experience highly highly recommended Steve manager perfect interaction

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality service

Took in a watch and strap that I thought was unsalvageable due to a missing screw. Ross and the team went above and beyond to fix the watch and get it back to me as quickly as possible. Really lovely people and amazing quality of service.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Such a gentleman

Dropped a valuable watch off to fix a loose hand, fixed, picked up, great service. Such a lovely business and a real gentleman

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very happy with the service at GA Jewellers & Pawnbrokers. Went in to purchase a ring for my Dad. We got a good deal from Kieran, and got my dads other ring resized too. Very friendly and knowledgeable. Great and would definitely recommend.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent independant jeweller

Had excellent experiences with Justin, buying casio watch, and selling a gold watch and charms for cash, which I used to purchase a pre-loved TAG. Very helpful and patient, and very happy with my purchase.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Both Steve and Kevin were extremely helpful in facilitating my jewellery sale. This professional and efficient outfit comes highly recommended for excellent service.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

My Visit to Gold Arts Worthing

Have used GA on a few occasions in Chichester and Worthing over a number of years. Have always found staff knowledgeable and helpful with service excellent. On my most recent visit at Worthing Kieran and Brenton gave honest appraisals on items used for an exchange.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great shop/customer service,,

Great little shop, with very pleasant staff, (old school) customer service, at its best, (Steve and the gang)
They helped me get some gold bits checked free of charge, I may add. I have also brought from their lovely selection of jewellery, and
Would highly recommend a visit when in town,,
Thanks for the great service and hope to see you all soon,, Darren@highlandstreesurgery

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I just popped in to see if there was a…

I just popped in to see if there was a stone missing from my Opal ring. Justin, the Manager, was very friendly, advised that the ring was intact and would I like him to clean it? Excellent service, will definitely use again.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Watch Repair

Needed a watch repair and was seen to by Oli. Super knowledgeable, very interested in his craft and friendly.

10/10 would recommend

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service with Genuine Market Expertise

Brenton and his team deliver a highly professional and reliable service. They provided an accurate and transparent market valuation while treating us with the utmost respect and integrity throughout the entire process. Their responsible and customer-focused approach has earned our trust, and we will not hesitate to return for future purchases or recommend their services to others.

March 2, 2026
Unprompted review

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