GA Jewellers and Pawnbrokers Reviews 

170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being super friendly, welcoming, and incredibly helpful, often going the extra mile for customer satisfaction. The service is frequently described as excellent, with many appreciating the efficiency, swiftness, and professional approach, especially for repairs and resizing. People are also very happy with the fair and reasonable prices, whether for purchases, selling items, or short-term advances, often receiving more than expected. The products, including resized rings and repaired watches, are consistently met with delight, with customers noting the flawless work and stunning results. However, some people were dissatisfied with an interaction during a transaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the staff's helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, often highlighting the quality of repairs and new... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting fair and reasonable pricing... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my husband have been to jewellers a few times for getting links taken out or put in our watches and batteries changed on ohr watches too. Always very helpful and very reasonably priced! Wou... See more

Rated 5 out of 5 stars

Always a pleasure to visit Hove Branch in George Street. Excellent customer service, fair prices and i wouldnt trust anyone else with my jewellery when it needs repairing i did once go elsewhere and i... See more

Rated 5 out of 5 stars

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who... See more

Rated 5 out of 5 stars

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adju... See more


Company details

  1. Pawn Shop
  2. Currency Exchange Service
  3. Jewelry Appraiser
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Visit our stores in Brighton Lanes, Brighton London Road, Hove, Worthing, Eastbourne and Hastings. GA Pawnbrokers are a friendly family business who offer a range of selling, pawnbroking, and Buy Back services against your assets. For over 40 years, our customers have enjoyed a discreet and personalised pawnbroking service where our mission is to offer the most competitive price possible for your valuables. Doug Newman Snr has always believed in treating staff and customers with the highest respect, which is probably why so many of his employees have been on this journey with him for over 20 years and counting… Since opening his first store 1979, Doug Senior’s enthusiasm and entrepreneurial spirit has passed to his children who all play vital roles in the continued success of GA Pawnbrokers and Jewellers. Professional jewellery and watch repairs with GA Pawnbrokers Whether it’s resizing a diamond ring, restringing a pearl necklace, or restoring a vintage watch, our skilled goldsmiths are on hand to professionally restore your items back to new. Based at our on-site workshops, our specialists can repair all watches and jewellery in short time frames, putting the value back into your valuables at a very affordable cost. Find a shop near you today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(170)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

What brilliant service

What brilliant service I received in the Worthing shop. I had my ring made smaller in less than 1 day so I wasn’t without it for long. The young man who served me was very helpful and polite. I would highly recommend them and shall definitely use them again.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve sold 3 watches now with Tristan…

I’ve sold 3 watches now with Tristan and he’s super responsive over email, very considerate and even more of a pleasure to deal with in person at the Lanes branch. Prices have been fair and instant payments. Highly recommend!

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Tristan, the manager was incredibly helpful today. Managed to repair two of my antique watches which I was delighted with. So thank you!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

This jewellers is an absolute gem!

We were after a matching pair of rings, and hadn't had any success whatsoever. We have used GA before for various things, repairs, watch overhauls, ring cleaning etc, and have always benefited from exceptional service.
We put Brenton to the test, asking him to source or make the rings we required. Unbelievably, within 2 weeks, he had someone make our rings, with only the vaguest information from us.
We are absolutely delighted with the result. He had given us a 'ballpark' figure of the costs, and came in £100 cheaper, which was very unexpected.
I cannot express my utter delight enough. A pleasure to deal with, and I have no hesitation of recommending GA to everyone.
Many thanks.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended. Great service

Popped in on the off chance, trying to find a jewellers where I could get the battery changed in my Tissot watch on the same day(as we were on holiday ).They did it in minutes and very kindly didn't charge me. Lovely friendly staff. I will be coming back next time we're in Brighton with my other watch. Thank you so much.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

A delightful local jewellry workshop

This delightful local jewellry and repair workshop repaired a broken pendant chain while I waited just five minutes. I recommend them highly for their skillful, professional and friendly service. We should all support our local family-run businesses - they give our towns more character than the big, impersonal chainstores.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service and professionalism

I lost my 49 year old Gold wedding ring yesterday and had called into other jewellers in Worthing looking for a similar sized replacement before finding their shop.
They had a near identical ring at a sensible price.
The ring needed resizing and I was astounded when he said we can do that in an hour at no extra cost.
Under an hour and it was ready, a perfect fit.
My wife looked at her wedding ring and it looked dull, the lady said she could polish it straight away, which she did and it now shines like mine.
Exceptional service all round - thank you very much

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently purchased a new Breitling watch from GA. Olly and Tristan could not have been more helpful, efficient and professional. They sourced the model I was after, at a very competitive price, and gave me a very good trade-in settlement against my old model. Cannot compliment or recommend them highly enough. Thanks guys.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional little shop with Exceptional Service.

I went into this beautiful little jewellers/pawnbrokers today to see if they could resize my wedding ring. A very cheerful and pleasant Brent looked at the ring and said yes he could make my ring 1 size larger by stretching it and also polish it for me - free of charge. What exceptional service and so rare these days, thank you Brent and I will certainly be back nearer Xmas to buy some white gold earrings. The shop is delightful and well worth a visit.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

The sort of place that reminds you there are good people

Went to resize my watch bracelet after Timpsons bungled the job earlier in the day and was fortunate to get there while Tristan was on shift. Was done quickly and professionally and after explaining the theft of my last watch was told there would be no charge! In general I think do not go there expecting the same, they do run a business after all, but it speaks to the quality of the people. Friendly, and competent too! They have my full confidence for any further work in the future. I recommend GA jewellers.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

This company is amazing all staff are…

This company is amazing all staff are so helpful and welcoming and lovely people.
Olly has been amazing right from
The start to the end.
He found me my perfect watch and I’m
So happy with it.
Olly kept me updated all the time and nothing was any trouble I am definitely going no where else now thankyou so much. Hayley

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Today we visited g a Jewelers and…

Today we visited g a Jewelers and pawnbrokers and we were served by Brenton Rogers who incidentally is an amazing salesman. We were very pleased with the offer that he made us. We also made a very successful purchase. It was a very joyful experience in an amazing shop. I would highly recommend this shop to anybody looking to sell or purchase.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

i visited the shop yesterday with a…

i visited the shop yesterday with a silver bracelet that I have worn for 18 years, but had accidentally become tarnished recently. a really nice young man said he would be able to fix it for me in about 15-20 minutes. and he said it wouldn't cost anything. I went away and returned 20mins later. my bracelet looked like it was brand new. the nice young man refused to take any money, I am really happy with my bracelet and thank you very much. would highly recommend.

August 19, 2024
Unprompted review

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