GA Jewellers and Pawnbrokers Reviews 

170
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being super friendly, welcoming, and incredibly helpful, often going the extra mile for customer satisfaction. The service is frequently described as excellent, with many appreciating the efficiency, swiftness, and professional approach, especially for repairs and resizing. People are also very happy with the fair and reasonable prices, whether for purchases, selling items, or short-term advances, often receiving more than expected. The products, including resized rings and repaired watches, are consistently met with delight, with customers noting the flawless work and stunning results. However, some people were dissatisfied with an interaction during a transaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the staff's helpfulness, professionalism,... See more

Product

Users describe positive interactions with product, often highlighting the quality of repairs and new... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting fair and reasonable pricing... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my husband have been to jewellers a few times for getting links taken out or put in our watches and batteries changed on ohr watches too. Always very helpful and very reasonably priced! Wou... See more

Rated 5 out of 5 stars

Always a pleasure to visit Hove Branch in George Street. Excellent customer service, fair prices and i wouldnt trust anyone else with my jewellery when it needs repairing i did once go elsewhere and i... See more

Rated 5 out of 5 stars

Excellent Service, highly recommend! Sold my lovely Vacheron & Constatin watch to GA Pawnbrokers. Right from the onset I had a wonderful experience from all the staff, especially Olly and Tristan, who... See more

Rated 5 out of 5 stars

I recently had my wedding ring resized by Maggie, and I am absolutely delighted with the result. As this ring is a family heirloom, I felt quite anxious about the process. However, when I saw the adju... See more


Company details

  1. Pawn Shop
  2. Currency Exchange Service
  3. Jewelry Appraiser
  4. Jewellery Manufacturer
  5. Watch Repair Service
  6. Watch Store

Written by the company

Visit our stores in Brighton Lanes, Brighton London Road, Hove, Worthing, Eastbourne and Hastings. GA Pawnbrokers are a friendly family business who offer a range of selling, pawnbroking, and Buy Back services against your assets. For over 40 years, our customers have enjoyed a discreet and personalised pawnbroking service where our mission is to offer the most competitive price possible for your valuables. Doug Newman Snr has always believed in treating staff and customers with the highest respect, which is probably why so many of his employees have been on this journey with him for over 20 years and counting… Since opening his first store 1979, Doug Senior’s enthusiasm and entrepreneurial spirit has passed to his children who all play vital roles in the continued success of GA Pawnbrokers and Jewellers. Professional jewellery and watch repairs with GA Pawnbrokers Whether it’s resizing a diamond ring, restringing a pearl necklace, or restoring a vintage watch, our skilled goldsmiths are on hand to professionally restore your items back to new. Based at our on-site workshops, our specialists can repair all watches and jewellery in short time frames, putting the value back into your valuables at a very affordable cost. Find a shop near you today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(170)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Really pleased with this local independent jewellers. The last jewellers I used to go to stopped doing repairs etc so I’m glad I found this local company. I’ve been in a few times now for a ring re-sizing, jewellery repair advice and replacement watch batteries. The staff are always very helpful. I’m pleased with the repair to my ring and prices charged seem to be reasonable.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Visited the shop in Worthing for a repair, they advised that they currently had a backlog but Brenton offered to carry out a temporary fix. Called back 15 minutes later, all done, could not have asked for more. First class service. Highly recommended.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

I have a Storm watch

I have a Storm watch, which needed a repair to the link, which had broke. I went to Timpson’s and asked if they could fix it, but they said I would need a brand new strap. I left and thought I would try GA and I was served by Brenton Rogers the Manager. He was friendly and engaged and he fixed the metal strap in no time. When I asked how much, he said it was free of charge! I will definitely return when I need a repair. Fantastic, friendly service and whilst waiting, I looked at the fantastic range of jewellery and watches. Some amazing pieces for a special gift. Thank you for your great help and customer service!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We took a diamond ring into the Worthing shop to be cleaned and have the mount checked. We were served by a very friendly young fella, who was polite and very helpful. We got a call about 45 minutes later to say that it was ready and when we went back the ring was gleaming like new. Absolutely fantastic service. Would definitely recommend.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to Olly at GA

Thank you to Olly at GA. Took in an old watch of my father’s that hadn’t worked for years. His knowledge and customer service was excellent. Highly recommended.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic customer service

I needed a link put in my watch. Helped by Maggie, assistant manager. They had trouble getting the links apart but persevered and managed to do it. It took longer than it should have and more difficult but at no point was I made to feel a nuisance. The staff were happy to help and take their time. Very polite and nothing was too much trouble. On top of that it only cost £5! Much cheaper than the jewellers in Worthing. Definitely recommend and will use again. Thank you

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

My rings

Very polite, friendly and personal service. Will be having my engagement ring enlarged. As a gesture, the Manager offered to enlarge my wedding ring, free of charge. Excellent service. Thank you

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Really nice guys and great service

Really nice guys and great service, had some great stock in and even gave and fitted a brand new watch battery in my watch for free! Thank you so much Olly and team! Really made my day :)

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't have been more helpful

Visited this lovely shop yesterday with a couple of repairs needed. Was served by Maggie and she couldn't have been more helpful. One was something that had to be done straight away and it was no problem at all and very reasonably priced. Thank you very much I will certainly
return in the future.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Tissot watch

Took my wife's Tissot watch to Ollie and the team. That has been unable to be mended by other watch repairers in the area. He sorted it for me very quickly. Wife loves that she can wear it again as has sentimental value. I now go know where else for my watch repairs. Totally recommended.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

I went into the shop with a minor alteration to a necklace - and they were extremely helpful in fixing it while i waited!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely gentleman in worthing

Lovely gentleman served me was very patient and caring polished my old ring’s beautifully I bought a gorgeous pair of earrings I will definitely shop there again would like a ring next time

March 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look