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Garden Goods Direct Reviews 

13,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants, noting they often arrive in excellent condition and thrive. The exceptional packaging ensures items are well-protected and undamaged during transit. The ordering process is generally easy and timely, with customer service frequently commended for its helpfulness and responsiveness. However, some customers noted receiving plants in poor condition, such as those that were diseased or unhealthy upon arrival. A few others felt that shipping took a long time or lacked clear communication regarding delivery dates. Conversely, a small portion found customer service unhelpful or unresponsive when issues arose, such as receiving wrong or substandard items.

What people talk about most

Product

People report positive experiences with product, often praising the health, size, and overall quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and well-sized... See more

Delivery service

Consumers generally express satisfaction with the delivery service, noting that items arrive quickly and are... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more

Rated 5 out of 5 stars

Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more

Rated 5 out of 5 stars

I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more

Rated 5 out of 5 stars

Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.



Company details

  1. Garden Center
  2. Garden Building Supplier
  3. Interior Plant Service
  4. Plant Nursery
  5. Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,909)

1,293 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Experience!

The plants shipped on time according to my ship date of choice and they arrived in perfect condition. They have been doing amazing since getting them in the ground. They're beautiful and great quality!

May 14, 2026
Rated 5 out of 5 stars

Healthy plants quickly delivered

Ordering was simple. The plants arrived quickly and in very good condition even though the delivery person seemed unaware of which end goes up. All the plants seem to be doing well after planting as well.

June 10, 2026
Rated 1 out of 5 stars

Buyer beware!! DONT BUY FROM THIS SITE!!

Buyer beware!!! Garden Goods charged us $500 for two Meyer Lemon Trees. When the trees arrived, the limbs were broken and they were early staged trees (mature trees would cost $500 not beginner trees). The trees did not represent anything they adverstized. When we reached out to their customer service, they credited our account $137. when we demanded a full refund or replacements. Their response was that they are working on updating their website so the plants/trees reflected what customers were buying! FALSE MARKETING and I have notified the Better Business Bureau!! DONT BUY FROM THEM!!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Order with Confidence

I don't mind paying extra if what I order is good quality and is shipped well. Everything I have ordered has been top notch and arrived securely. I appreciate the descriptions and instruction online too.

June 10, 2026
Rated 4 out of 5 stars

Overall a good experience

Ordering process was easy. I ordered 4- 1 gallon grass plants and a watering can, and they were packaged well. I gave 4 stars because it did take quite a long time to receive. I thought for a bit that I may have been scammed. Not sure what happened there. Otherwise a good experience.

May 22, 2026
Rated 2 out of 5 stars

Poor quality plant

It was explained to me that Woody's Garden Goods Direct is in many cases an intermediary, meaning they are selling you trees from other companies. I have to assume their is no negotiation about the quality of the trees as mine was bushy on one side and sparse on the other. It could be me, but my experience with other vendors has been one where the plants have been nurtured and cared for during their growth.

June 8, 2026
Rated 5 out of 5 stars

Beautiful plants…

All my plants arrived in great condition even though some of my leaves were broken they were beautiful plants and are doing well thank you garden goods and they were packed very well

June 9, 2026

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