Gareth James Property Reviews 142

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve had an excellent experience with GJM from start to finish. The entire process was smooth, transparent, and handled with real professionalism. Communication was always prompt, clear, and frien... See more

Company replied

Rated 5 out of 5 stars

The experience so far has been a very good one with Gareth James. Robyn in particular has been communicative, responsive, practical, thorough and extremely helpful. Sophie has also been the same - bot... See more

Company replied

Rated 5 out of 5 stars

Nikki & Genevieve in Peckham are fabulous. We interviewed a fair few estate agents before settling on this team at Gareth James. Glad we did. Pitch perfect, brilliant customer service, on top of the... See more

Company replied

Rated 5 out of 5 stars

So far so good. They have been very responsive and in particular Sophie Payne has been brilliant with the onboarding and admin side of things. Gary Cole has also been very quick to respond. Hopefully... See more

Company replied

Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Commercial Real Estate Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

WE ARE VERY PROUD TO BE AN INDEPENDENT ESTATE AGENCY WITH A REPUTATION FOR INTEGRITY, EFFICIENCY AND TRANSPARENCY. Gareth James is a family-owned business that has been active in the Southeast London property market since 1994. Our aim is to provide the best service in the industry, and we are proud of our 4.8 Trustpilot rating and 2021 British Property Award first prize for lettings. We understand the importance of local community, culture and creativity and that is why we strive to support organisations and activities that showcase the best of the most vibrant and exciting part of London!


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

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Rated 5 out of 5 stars

Gareth James have been very…

Gareth James have been very professional in renting out my property, which they did very quickly. Tomos has also been very helpful and accessible.

February 21, 2023
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Reply from Gareth James Property

Thank you very much for taking time to leave this review. We are very pleased you have been happy with the service.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Thank you!

Our experience with Gareth Jones was fantastic. After unexpectedly having to come onto the rental market we were a bit worried, but everything went smoothly and Tomos kept us in the loop at all times and was efficient, friendly and professional. We're really happy in our new place.

February 1, 2023
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Reply from Gareth James Property

Hi Nico and Kate,
Thank you for review and we are so glad you are happy in your new home.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Great service and really professional agency

Tom and the team in Peckham did a fantastic job of finding new tenants for my property. They were professional, efficient, straight talking and great to work with. Happy to recommend this service.

November 11, 2022
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Reply from Gareth James Property

Hi Mark,
Thank you for taking your time to leave a review.
From all the team at Gareth James

Rated 5 out of 5 stars

Fantastic agents, brilliant service

We’ve rented two properties with Gareth James, they’ve been attentive, accommodating and as helpful as they could possibly be! Our second property with a different estate agent fell through but after telling our letting agent we had a new property sorted within the week and it could not have been done without their fantastic work. I would highly recommend them to anyone looking to let a property.

August 2, 2022
Unprompted review
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Reply from Gareth James Property

Hi Sebastian,
Thank you very much for the review. Were glad we could help a second time around.
Hope you are happy in your new home.
From all the team at Gareth James Property

Rated 5 out of 5 stars

Genuinely a really good experience

Genuinely a really good experience, Tomos Lloyd was extremely helpful with what would have otherwise been a difficult move because of being let down by other agencies, would recommend

August 2, 2022
Unprompted review
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Reply from Gareth James Property

Hi Sam,
Thank you very much for taking your time to leave a review. Glad we could help.
We hope you are happy in your new home.
From all the team at Gareth James

Rated 5 out of 5 stars

Peckham Flat Sold

We just sold our flat in Peckham with Gareth Hames and I couldn’t be more pleased with Nikki Anderson’s continuous help and support throughout the entire process. She was a fantastic agent whom we can highly recommend as she pushed this sale through faster and smoother than expected! Thanks again!

July 22, 2022
Unprompted review
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Reply from Gareth James Property

Hi Sarah,

Thank you for taking your time to leave a review.
We are so glad you were happy with the service.
We will of course pass on your praise to Nikki. She is a very hard worker.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

Smooth process

Smooth process, recommend, thanks tomos!

July 22, 2022
Unprompted review
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Reply from Gareth James Property

Hi James,
Thank you for taking your time to leave a review.
I'm glad you have been happy.
Hope you settle into your new home well.
Many thanks from all the team at Gareth James Property

Rated 5 out of 5 stars

We recently rented a property from…

We recently rented a property from Gareth James. Tom helped us throughout the process, and has been excellent to deal with. He was able to accommodate a last-minute viewing on a Friday evening, and from that point on has been super responsive and helpful in getting everything sorted. Overall a great experience.

Thanks Tom!

July 11, 2022
Unprompted review
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Reply from Gareth James Property

Hi Alex,
Thank you for your review. Much appreciated.
Hope you are happy in your new home.
From all the team at Gareth James

Rated 5 out of 5 stars

No issues

I have just moved into a property let by Gareth James and so far Tom and the rest of the team have been very helpful and responsive. It also feels as though you receive a friendlier service from a local agency.

July 11, 2022
Unprompted review
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Reply from Gareth James Property

Hi Alex,
Thank you for your review. Much appreciated.
from all the team at Gareth James, we hope you are happy in your new home.

Rated 5 out of 5 stars

I am a new tenant in a GJ managed…

I am a new tenant in a GJ managed property. The process was easy and the team in Peckham very helpful. Tomos was quick to respond and got me in for a viewing at very late notice. He gave a very fair and balanced assessment of the property and the agreement and worked hard to meet my desired time frame. Very easy and stress-free rental process.

July 8, 2022
Unprompted review
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Reply from Gareth James Property

Hi James,
Thank you for taking the time to leave a review.
We hope you are very happy in your new home.
From all the team at Gareth James

Rated 5 out of 5 stars

We are current tenants of a Gareth…

We are current tenants of a Gareth James rental property and are due to move out soon as we are purchasing a property of our own. I was dreading the viewing process for the new tenants as it can be intrusive and often fraught however I have been so impressed with Tomos and Stephanie and they way they've expertly managed this process. Tomos is very helpful and genuine and Stephanie has been incredibly considerate and communicative. They really couldn't have made this process any easier.

July 5, 2022
Unprompted review
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Reply from Gareth James Property

Hi,
Thank you for your recent review.
We do try our best to keep to keep the moving and moving out process as easy as possible. Appreciate it can be a stressful time.
Good luck with your move.
From all the team at Gareth James Property

Rated 1 out of 5 stars

Mattress from HELL! I’m in crippling pain

Was provided a mattress by them in such dire condition that it hurts my back and neck every night. I complained about this many times, but nothing was done. I had surgery on my neck due to a medical condition, and in the months after my recovery, they have still not replaced it. I am still in so much pain. Please replace it I still have 4 months of my tenancy left.

Update: They tried to bribe me with with wine to remove the review and called me daily to ask me to remove it! Don’t believe all the good reviews you see, they probably make a lot of people take them down!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Tom was an excellent help throughout, ensuring a really smooth letting process

May 8, 2022
Unprompted review
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Reply from Gareth James Property

Thank you Charlie for your positive feedback. We really appreciate hearing from you.
The team at Gareth James

Rated 5 out of 5 stars

Really excellent service

Really excellent service. Tomos has made the whole process of renting my flat a breeze. Very happy and would definitely recommend.

March 31, 2022
Unprompted review
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Reply from Gareth James Property

Hi David. Thank you very much for the review. Tom and the team do try their best to offer the best service they can. Glad you are happy. Many thanks from all the team at Gareth James

Rated 5 out of 5 stars

Tomos is the reason we came back to…

Tomos is the reason we came back to Gareth James. Frankly, if he weren't there, we'd still be elsewhere. His attention to detail, responsiveness, humanness (so often missing with estate agents!) and honesty are second to none and have genuinely won GJ more work. He's a treasure GJ should carefully look after, he'll be in much demand in a market where these qualities are sadly lacking. I can't recommend him highly enough

March 4, 2022
Unprompted review
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Reply from Gareth James Property

Dear Nicky,
Thank you so very much for taking the time to leave such a kind message. It will be shared with the company owners. Tomos is just wonderful and really cares, thank you so much for sharing your views on Trustpilot.
From the team at Gareth James

Rated 5 out of 5 stars

We have had a great experience with…

We have had a great experience with Tomos at Gareth James he was so efficient given our quick turn around and went out of his way to get answers to our questions quickly and gave us additional info on the flat including internet and bill providers making the whole experience seamless. This has been our best experience with a letting agents since renting in London

March 3, 2022
Unprompted review
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Reply from Gareth James Property

Hi Sophie, Thank you for taking the time to post a review and we are very pleased to hear your experience has been good. Our team work hard to offer the best service we can.
Many thanks from all the Team at Gareth James

Rated 5 out of 5 stars

I recently made the decision to rent…

I recently made the decision to rent out my property, I was apprehensive about this at first. After my first meeting with Tom, he put me so at ease and answered all my questions throughly. He really guided me through the process, making it so simple and seamless.
Everything has been managed very efficiently and professionally.

March 3, 2022
Unprompted review
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Reply from Gareth James Property

Hi Laura, Thank you for such a positive review. Renting a property for the first time can be a little daunting. I'm glad we were able to make that process lot easier for you.
Many thanks from all the Team at Gareth James

Rated 5 out of 5 stars

Responsive and Helpful

Gareth James have been great to work with so far, contracts were swiftly written up and any enquiries/concerns have been looked into quickly. Tom has been helpful and communicative throughout the process, and we look forward to continuing working with the team!

January 22, 2022
Unprompted review
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Reply from Gareth James Property

Thank you for your review. Much appreciated. We are proud of the service we offer and will pass on your comments to Tom and the Team.
Many thanks from all the team at Gareth James

Rated 5 out of 5 stars

Very slick and smooth service

Very slick and smooth service. Rental process was hassle free and dealt with very professionally.

January 11, 2022
Unprompted review
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Reply from Gareth James Property

Dear Andrew, the team at Gareth James very much value your positive feedback. Always delighted to learn the process was smooth and professional. Thank you from the team at Gareth James.

Rated 5 out of 5 stars

Had a positive experience with Gareth…

Had a positive experience with Gareth James in renting our house, especially with Tom who responded to all our enquiries promptly and calmly. I'd recommend!

January 10, 2022
Unprompted review
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Reply from Gareth James Property

Dear Laura, We will let Tom know how pleased and satisfied you were with the service you received from Gareth James. Thank you for leaving us a review, from the team at Gareth James

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