Gareth James Property Reviews 142

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve had an excellent experience with GJM from start to finish. The entire process was smooth, transparent, and handled with real professionalism. Communication was always prompt, clear, and frien... See more

Company replied

Rated 5 out of 5 stars

The experience so far has been a very good one with Gareth James. Robyn in particular has been communicative, responsive, practical, thorough and extremely helpful. Sophie has also been the same - bot... See more

Company replied

Rated 5 out of 5 stars

Nikki & Genevieve in Peckham are fabulous. We interviewed a fair few estate agents before settling on this team at Gareth James. Glad we did. Pitch perfect, brilliant customer service, on top of the... See more

Company replied

Rated 5 out of 5 stars

So far so good. They have been very responsive and in particular Sophie Payne has been brilliant with the onboarding and admin side of things. Gary Cole has also been very quick to respond. Hopefully... See more

Company replied

Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Commercial Real Estate Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

WE ARE VERY PROUD TO BE AN INDEPENDENT ESTATE AGENCY WITH A REPUTATION FOR INTEGRITY, EFFICIENCY AND TRANSPARENCY. Gareth James is a family-owned business that has been active in the Southeast London property market since 1994. Our aim is to provide the best service in the industry, and we are proud of our 4.8 Trustpilot rating and 2021 British Property Award first prize for lettings. We understand the importance of local community, culture and creativity and that is why we strive to support organisations and activities that showcase the best of the most vibrant and exciting part of London!


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

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Rated 5 out of 5 stars

Very positive experience…

I had a very positive experience renting a flat with Tom at Gareth James Property in Peckham. The viewing was great and all email correspondence was punctual and helpful. Highly recommend this estate agent.

January 8, 2022
Unprompted review
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Reply from Gareth James Property

Dear Laura, We at Gareth James are all really pleased to read you had a positive experience with us recently. Your feedback is much appreciated. Thank you from the team at Gareth James.

Rated 5 out of 5 stars

Went above and beyond!

Had a really great experience with Gareth James. Tom and the team went out of their way to help me out, even after I ended up not renting with them after all.

December 10, 2021
Unprompted review
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Reply from Gareth James Property

Dear Lauren, Thank you very much for leaving Gareth James a review. We hope your move went well. Thank you from the team at Gareth James

Rated 5 out of 5 stars

We just began renting our flat in Nunhead

We just began renting our flat in Nunhead with Gareth James and the whole process has been the best estate agent experience we've ever had by far. Tomos, has been fantastic, professional and always prompt at replying to emails to keep us in the loop with what's going on throughout the process. Would highly recommend!

December 6, 2021
Unprompted review
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Reply from Gareth James Property

Dear Miss Vallance,
Here at Gareth James we like to pride ourselves in offering a personal service. Thank you for your positive feedback.
From the team at Gareth James

Rated 5 out of 5 stars

I have been very impressed with the…

I have been very impressed with the service I have received from Gareth James since moving estate agents. They let my flat very quickly & the whole process has been very smooth with constant communication from Tom Lloyd. In comparison with the service I was receiving this has been a dream!

December 4, 2021
Unprompted review
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Reply from Gareth James Property

Dear Helen,
We are really pleased to learn you were satisfied with the service Gareth James provided. Tom is extremely proactive and it is important to keep the landlord and tenant updated throughout the letting process.
Thank you from the team at Gareth James

Rated 5 out of 5 stars

Letting of flat in Peckham

I have been working with Gareth James as my letting agent since 2017. The level of service is always fantastic. The whole team are very helpful, knowledgeable and responsive. My flats have always been let within a few days of going live and the tenants have been very reliable. Extremely happy with their service.

November 4, 2021
Unprompted review
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Reply from Gareth James Property

Thank you for working with Gareth James since 2017. It is good to receive and hear such positive reviews and to know you have been satisfied with us for all the time you have been with us. Great to know you are happy with the tenants we find too. Thank you from the Team at Gareth James

Rated 5 out of 5 stars

Constant communication

Constant communication. Step by step assistance. Friendly staff before, during and after the letting process.

November 1, 2021
Unprompted review
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Reply from Gareth James Property

Dear Gonzalo,
Thank you for your Gareth James review and thank you very much for highlighting our regular communication with you, keeping our customers updated and informed is important to us. Delighted the staff at Gareth James were supportive and friendly throughout your letting process.
Thank you from the Team at Gareth James

Rated 5 out of 5 stars

We used Gareth James to market the sale…

We used Gareth James to market the sale of our property in Nunhead. We had an offer within a week. Jake was helpful, friendly and efficient in arranging viewings and throughout the conveyancing process. We have already recommended Gareth James to friends considering selling in the local area.

October 29, 2021
Unprompted review
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Reply from Gareth James Property

Thank you very much for leaving Gareth James a glowing review. Jake Woolford our Sales Manager lives locally and has a superb knowledge of the area, he is committed to ensure the sales process runs as seamlessly as possible and both parties are completely satisfied. Really pleased you are happy customers.
Thank you for your recommendation, from the Team at Gareth James

Rated 5 out of 5 stars

Can’t praise them highly enough

Can’t praise them highly enough, professional, efficient and nice people to work with

October 15, 2021
Unprompted review
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Reply from Gareth James Property

Dear Mr. Orr,
Thank you very much leaving Gareth James your review. So pleased we have been helpful and provided you with a service you are very happy with.
Thanks so much, the team at Gareth James

Rated 5 out of 5 stars

Excellent Service

The whole letting service was very efficient and professional. I was updated regularly and the paperwork trail was excellent.
Well done to the team at Gareth James.

October 15, 2021
Unprompted review
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Reply from Gareth James Property

Mr. Ryan,
Thank you for leaving your positive review, the team at Gareth James are always appreciative of any feedback and to know you are happy is really pleasing to read.
Thank you from the team at Gareth James

Rated 5 out of 5 stars

Excellent team

Straightforward and efficient team to deal with. They gave me upfront realistic guidance on the achievable rent for my flat and then regular updates along the way and achieved a very decent rate for me.

October 15, 2021
Unprompted review
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Reply from Gareth James Property

The Gareth James team have excellent local knowledge and with their experience can provide honest and realistic guidance. So pleased your experience has been good and you are satisfied with our service.
Thank you from the Gareth James team

Rated 5 out of 5 stars

Very positive experience

Had a very positive experience with Tom at Gareth James. He recently found and vetted our new tenant with the minimum of fuss and the maximum care and attention.

October 13, 2021
Unprompted review
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Reply from Gareth James Property

Dear Mr. Price,
Thank you so much for your review. We have shared your feedback experience with Tom and he is pleased he was able to provide a service you are satisfied and happy with.
Thank you from the Gareth James team

Rated 5 out of 5 stars

Excellent service

Excellent service - Tom and Nikki are friendly, efficient, straight forward and found new tenants for us with a very quick turn around and no fuss. We previously sold and bought with the same agents and the sales side was also great. I have no hesitation in recommending Gareth James.

October 12, 2021
Unprompted review
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Reply from Gareth James Property

Dear Susan,
Thank you for sharing your Gareth James experience on Trustpilot. The team work hard and efficiently to ensure it's customers are well looked after. We pride ourselves in delivering a good service. Great to hear we have provided a service you are happy with for Lettings and well as Sales.
Thank you from the team at Gareth James

Rated 5 out of 5 stars

Efficient and friendly… what else do you need.

I chose GJ because they were local and they’ve been great. They let my property quickly and have been superbly organised throughout. Very nice people too.

October 11, 2021
Unprompted review
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Reply from Gareth James Property

Dear Mr. Rennie,
Thank you very much for taking the time to leave Gareth James a review. We are pleased you found us to be helpful throughout the process of letting your property.
Thank you from the team at Gareth James

Rated 5 out of 5 stars

Fantastic!

Gareth James provided a really professional, efficient service and were really helpful when I was looking for a new flat. I wasn't local to the area and Tom went the extra mile to secure a viewing for me at short notice on the only day I was available.

Throughout the process of making an offer, referencing and managing the move-in process, Tom was speedy to respond to queries and kept me informed at all times.

I couldn't recommend them highly enough!

September 9, 2021
Unprompted review
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Reply from Gareth James Property

Dear Chloe,
It was lovely to get and read your positive review about Gareth James and more so your great feedback about how helpful Tom was in finding you a new flat. Tom always makes sure the process is as smooth as possible and will do whatever he can to help.
Thank you from the team at Gareth James

Rated 5 out of 5 stars

I have been using the Queens Rd office…

I have been using the Queens Rd office of GJ for 5 years now to let a property in the New Cross area.
I have found the staff to be very supportive, quick to respond to emails and enquiries and always polite and helpful. So far all my tenants have been excellent and I am very pleased with the service supplied by GJ.

September 7, 2021
Unprompted review
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Reply from Gareth James Property

Dear Diane,
Thank you for leaving Gareth James such a positive review.
It is good to hear and know you are pleased with Gareth James's service and the tenants found are excellent too.
Thank you from the team at Gareth James

Rated 5 out of 5 stars

Great team!

I recently moved into a flat in Peckham managed by Gareth James. Our experience so far has been great: the GJ team are responsive to emails and provide clear instructions on what is required. They clearly know their stuff. Would definitely recommend to a friend!

August 20, 2021
Unprompted review
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Reply from Gareth James Property

Josh, thank you for taking the time to leave us a review. The Gareth James team really value great feedback and to know your experience has been a positive one.

Thank you from the Gareth James team

Rated 5 out of 5 stars

Very positive experience!

We had a very positive experience with Gareth James and particularly Tomos Lloyd. Tom was very helpful throughout the whole process and was there every time we needed him or had any questions. Would highly recommend renting through Gareth James and should we need to in the future we can hopefully move with them again!

August 1, 2021
Unprompted review
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Reply from Gareth James Property

Thank you Will for your review, it's really appreciated.

The team at Gareth James

Rated 5 out of 5 stars

New let success.

I’m a long-time client (landlord) of GJ, and in general things tend to run very smoothly. Recent events have led to many challenges for landlords and lettings agents, and I’m pleased to say GJ were supportive throughout, and when the time eventually came (after several months of a specific property development) acted rapidly to make all the necessary arrangements and formalities in time to get the right tenants settled in, within timeframe.

July 13, 2021
Unprompted review
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Reply from Gareth James Property

Thank you Anthony for your great review and really pleased we helped.

The Team at Gareth James

Rated 5 out of 5 stars

Great service

Tom was a fantastic agent. Helped us conclude in very tight timescales and was a pleasure to deal with.

July 2, 2021
Unprompted review
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Reply from Gareth James Property

Thank you Eloise for your feedback, it is really appreciated.

The Team at Gareth James

Rated 4 out of 5 stars

Good Agent!

I appointed Gareth James to sell my property - and they did! Good communication, regular updates, easy to deal with. Jake at Gareth James worked really hard at smoothing out the small issues to ensure we completed in a short time frame.

June 30, 2021
Unprompted review
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Reply from Gareth James Property

Hi Victoria,
Thank you for your feedback, really pleased the sales went well.
The Team at Gareth James

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