Gas Assist Boilers Reviews 245

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent work from start to finish. New boiler fitted . Workmen turned up early, set to the task and ensured everything was in working order by doubly checking appliance. Both men behaved in profess... See more

Rated 1 out of 5 stars

This company cold called my 83 year old dementia suffering father to sell him a boiler cover policy for £260. He already has ample cover from British Gas so didn't need any cover. They waited 13 da... See more

Company replied

Rated 5 out of 5 stars

Gas Assist were very professional right from the outset. Darren came and carried out the survey and provided the quote very quickly and the price was just right. Gerrit arrived promptly when promised... See more

Rated 5 out of 5 stars

Gas Assist have just fitted our new Worcester Combi boiler. They have been helpful and professional from start to finish. We were booked in to have our boiler fitted , engineer got covid , they arran... See more

Company details

  1. Boiler Supplier

Written by the company

With our easy to use website, you can get an instant quote and fixed price! We have a wide selection of boilers for you to choose from depending on your needs. Gas-Assist will ask you for information about your current installation, give advice and help guide you through the process of finding the right boiler for you. Then you will have a choice of dates for our experienced team to install your new boiler. If you’re still unsure about anything you can always pick up the phone and give us a call. We’d be more than happy to help.


Contact info

3.7

Average

TrustScore 3.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WOW!

WOW!! The service from The first initial call to the final installation sign of was amazing, ive never had so much trust and confidence in a tradesman and the one who came from gas assist really showed me how well run this company must be!

January 13, 2022
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Jerry,

Thanks again for taking the time to see us, all the best.

Gas Assist Team

Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish.
I cannot fault this company. Initially I spoke to a very pleasant and friendly customer services lady who arranged to have my home surveyed the following day. The surveyor who came to assess my property was helpful, explained things well and the next day kindly informed my son by phone what access was needed. The two engineers who came to fit my boiler were polite, efficient and knowledgeable. They worked carefully and cleanly and made very little mess. I highly recommend this company. I can honestly say this was the best experience of home improvement I have had. Thank you.

January 13, 2022
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Jacqueline,

We had a great time installing your new boiler, it looks great!!,

Thanks for choosing us again!

Rated 3 out of 5 stars

Good quick response to inquiry.dealt…

Good quick response to inquiry.dealt with with good advise.boiler installed on time and engineer courteous.already recommended to friend, who has accepted their service as well

January 13, 2022
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Jayanti,

Thank for leaving us the review and for your recomendation, please call us in future and we can offer a recomendation reward.

Kind regards

Rated 5 out of 5 stars

From initial contact to installation…

From initial contact to installation complete was a good customer experience. Contact via administration to involvement of technical staff carried out in a timely and helpful manner. I felt this was a organisation that rated their customers to give satisfaction.

January 12, 2022
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Sir,

Thanks again, great doing work for you.

Gas Assist Team

Rated 5 out of 5 stars

The surveyor was very helpfull and…

The surveyor was very helpfull and polite.
He listened to my question and gave helpfull advice.
Sorry previous comment with rated as 1 star in error, should have been 5 stars

January 8, 2022
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Mr Bath,

Glad you are happy with our company and service.

Gas Assist Team

Rated 5 out of 5 stars

Boiler install 5 Stars

Boiler install 5 Stars, Customer service 5 stars!

Couldn’t have asked for anything more from these guys!

Thanks again Gas Assist

December 24, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Ash

Thanks again for taking the time to see us, all the best.

Gas Assist Team

Rated 5 out of 5 stars

Fantastic Service from Gas Assist

Fantastic Service from Gas Assist. Darren Harrington was so helpful and knowledgeable and was very accommodating of what we needed. The boiler was fitted and the fitters were kind friendly and extremely professional. They kept the mess to a minimum and did a brilliant job. Can not recommend this company enough.

December 23, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Justin,

Thanks again for taking the time to use us, all the best.

Gas Assist Team

Rated 5 out of 5 stars

Thank you

Thank you. All questions answered and I feel encouraged that a good job will be done.

December 21, 2021
Rated 5 out of 5 stars

Great service, easy to deal with

Great service and really easy to deal with. Not a situation that you want to work with a company who are hard to deal with or hard to get hold of and Gas Assist were great, love the new boiler! Just in time for Christmas. Thank you.

December 21, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Matt

Thanks for leaving us such a great review, We wish you a great christmas,

Kind regards.
Tom
Gas Assist

Rated 5 out of 5 stars

Highly recommend Gas Assist Ltd

From the first consultation I was listened to, given advice and explanations so that I understood what would happen. The boiler was fitted and a clean up done well within the time stated and to a high standard. Every one was friendly, respectful and helpful. Very impressed and highly recommended. Thank you for fitting our lovely new boiler in time for Christmas.

December 20, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Dawn.

Thanks for leaving us such a great review, We wish you a great christmas,

Kind regards.
Tom
Gas Assist

Rated 5 out of 5 stars

New combi boiler and radiators installed

I chose Gas Assist as they gave me the most competitive quote, and sent out a very pleasant chap (Darren) to survey what was required. They had to remove the old warm air heating unit and re-sited the new combi boiler upstairs plus install 6 radiators. Getty who carried out the work was extremely helpful and efficient, punctual, and left everything in a neat and tidy condition. He explained how to use the controls well. The boiler has a 10 year warranty. I have no hesitation in recommending Gas Assist and Darren and Getty, the people I dealt with, plus the admin staff were helpful too. I only had to pay a £50 deposit upfront with the outstanding balance as per the initial quote only payable after completion of the job. Thank you Gas Assist.

December 9, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Hilary,

Thanks for leaving us such a great review, We wish you a great christmas,

Kind regards.
Tom
Gas Assist

Rated 5 out of 5 stars

All the companies or individuals…

All the companies or individuals arrived at the appointed time and completed the appropriate survey in order to satisfy Worcester Boiler and myself. All quotations were delivered by email and professional presented to me. None attempted to pressure me to sign any contracts to commence the installation process. Well done all.

December 7, 2021
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Chris,

Thanks for leaving us such a great review, We wish you a great christmas,

Kind regards.
Tom
Gas Assist

Rated 5 out of 5 stars

Thank you Gas Assist

Thank you Gas Assist! We had no heating or hot water and they gave us a quote and installation within 4 days of calling them out. The installer Tom was efficient and cleaned up after.

December 1, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Great news!

Thank you for your fast review,

it really helps us.

Gas Assist Team

Rated 5 out of 5 stars

Good work gas assist

Had a survey from Darren he was extremely helpful and knowledgable. Boiler installed within a week of accepting, job completed in a day. Overall great service. Ian in the office is also very helpful!

December 1, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi,

Thanks for your kind words,

Hugely appreciated,

Gas Assist Team

Rated 1 out of 5 stars

Unreliable

Unreliable - failed to keep 3 appointments. Was told that the pump on my boiler had gone yet the heating is working.
They are liars as well as what they say in their reply is rubbish!!!

December 1, 2021
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Yvonne,

I can see you called us on a saturday, we had an engineer out to you within 20 minutes, the heating will still work with the pump gone, our engineer also provided you with a heater,

We were going to survey the property for you however the building is owned by a management company so we were unable to survey for you,


please call us if you need to discuss any further,

Many thanks
Gas Assist

Rated 5 out of 5 stars

Excellent service

December 1, 2021
Unprompted review
Gas Assist Boilers logo

Reply from Gas Assist Boilers

Hi Sarah,

Thank you very much for your kind words.

Gas Assist Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look