Gates and Fences UK Reviews 

961
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, sturdy build quality, and the beautiful finish of the custom wooden gates. Consumers also appreciate the professional communication and the exceptionally friendly delivery teams who handle items with great care, placing them exactly where requested. However, some customers also noted unexpected delivery delays, extended waiting times, and occasional frustrations with scheduling drop-off dates. A few people additionally mentioned receiving products featuring minor manufacturing flaws, such as panel warping or missing installation hardware components. Some reviewers were dissatisfied with these specific setbacks despite the overall positive outcome of their orders.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt arrivals and helpful... See more

Product

Reviewers mention positive feedback about product quality, noting that the items are well made, sturdy, and... See more

Staff

Users describe positive interactions with staff, highlighting exceptional care, professionalism, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are exceptionally well made with... See more

Service

Customers consistently note positive experiences with service, highlighting excellent after-sales support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are extremely happy with our new garden gates from Gates & Fences UK. The build quality is excellent, and Dan G. perfectly match the measurements we provided. Very good build quality. Communication... See more

Company replied

Rated 5 out of 5 stars

We had 2 small garden gates and a side gate in hardwood made to measure and they are excellent quality and look beautiful . They arrived quicker than expected and Simon + Ben who delivered them i... See more

Company replied

Rated 5 out of 5 stars

The driveway gates are well made and very exact measurements which is nice the only thing I would comment on is that I ordered the heavy duty hinge set and the gate fixing bracket is larger than the... See more

Company replied

Rated 5 out of 5 stars

My new gates, made by Jimmy and Reece, arrived last week and carefully delivered by Barry and Gary, who were very obliging in placing the gates directly into my garage. The gates were installed at... See more

Company replied


Company details

  1. Door Shop
  2. Fence Supply Store
  3. Garage Door Supplier
  4. Garden Furniture Shop

Written by the company

Gates and Fences UK. UK's largest bespoke gate manufacturer. All of our gates are expertly crafted by hand in the UK using time served construction techniques. We offer a full range of gate types such as driveway gates, garden/ side gates, sliding gates, field gates, 3/4 split and bi-fold gates. Available material includes hardwood, softwood, metal, metal framed and eco-friendly composite. Custom wooden fence panels, metal balustrades, railings and juliet balconies also manufactured to any size. Your gate...your colour. Any gate can be finished in any RAL colour of your choice to really compliment your home. Need a gate to the exact millimeter? No problem...and unlike others, we do not charge for "bespoke" sizes. Nationwide service. Find a gate that "really makes an entrance".


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

961 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(961)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic product and service

From looking on there website , to choosing the gate style I wanted, the process was very easy. Spoke with a lovely lady on the phone when ordereing the gates who was extremly knowledgable and helpful. They kept me informed and up to date, all the way from them starting the gates through the different finishes I requested to the date they were being delivered. Big thanks to Liam and Gareth who made and completed the gates and for the fantasic quality of them manufacturing them personally. Big thanks to both Simon and Paul the lovely delivery drivers, who arrived on time and with minimum fuss placed the new gates were I asked them to be put. I am completely satisfied and extremely happy with the new gates which are beautifully crafted, heavy weight and exactly what I requested. They are of great quality and worth every penny I paid for them. Also a big thank you to Kirsten who provided me with the name of fitters here in sunny manchester who are happy to fit them. Highly recommend buying from this company. Big thank you to you all

June 2, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a lovely review. We are so pleased to hear that all our staff have been helpful and knowledgeable. We are pleased to hear you are happy with the quality of the products and so pleased they are worth every penny!.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent quality double gate.

Excellent quality double gate delivered exactly as advised and with all the right furniture. Paint quality very good and delighted overall with the service. Thank you!

April 29, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with the quality of your products and delighted with the overall service.
If we can be of any assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Kept informed the whole way. Delivery drivers were great. Thanks for the chocolate. I had an issue with the lock that was sent but when I sent it back I was refunded immediately.
Thank you Simon and Barry for the delivery and Lisa in customer service for sorting out the refund so quickly.

May 19, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you were kept informed. We are so pleased the team have been helpful. If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Easy ordering

Easy ordering, Kept up to date throughout production to deliver. Lovely looking gates, well made.
Delivery guys Barry & Henry very helpful.

May 29, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that that the ordering process was easy and you were kept up to date.
We are so pleased that Barry and Henry were helpful on delivery. If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great Ambassadors

Garage doors just delivered and can’t wait to see them in place! Ordering was made easier because of the helpful staff at the end of the phone! Thank you for that and what a smooth and pleasant delivery! Paul and Garry the consummate, polite and friendly professionals. Great ambassadors for the company!

May 27, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your garage doors! We are so pleased our staff have been helpful, polite and friendly. We will pass over your kind words to the team.
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent service and excellent product

From the start, customer service has been excellent, i communicated with Kirstin a number of times and always got great service. I was advised of the progress of the build so I could tell the order was progressing. I believe Jimmy & Jack made the gate and I am delighted with the result, it looks as it should, top class and very nicely finished, the Iroko looks stunning. Paul & Barry delivered the gate having advised us in plenty of time of their arrival which was spot on, they handled the gate considerately and stored it carefully along with the other parts on the order. Very satisfied with the entire process

May 20, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your order and the team. We will pass your message over to the relevant people.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Arrived on time.

May 20, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased your products arrived on time.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great delivery service

Jimmy and Barry delivered our gates this week. They were on time and called ahead to let us know when they would arrive. They were courteous, efficient and placed the gates where we wanted them with a minimum of fuss.

May 14, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that the products were delivered on time and the drivers telephoned ahead of the delivery.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent quality fence panels

Ordered four fence panels from gates and fences and was nervous about getting the sizing right. Lisa from sales team was extremely helpful and knowledgeable. Delivered by Ben and Tony who were polite and helpful. Superb quality in comparison to stock panels we viewed at the usual high street retailers. Added the finish touch to our garden!

May 8, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that the team from Lisa in sales to the delivery team were polite and helpful. We are pleased it has finished off your garden.
If we can be of any assistance please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Just purchased a gate made to measure

Just purchased a gate made to measure, excellent workmanship, prices and delivery. Thanks to Liam who manufactured the gate set and Paul/Simon for timely and courteous delivery!

May 14, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your products and the team have been helpful.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent communication from start to…

Excellent communication from start to finish. Thank you to Dan, Barry and Ian.

May 15, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that the communication from start to finish was excellent. We will pass over your thanks to the team.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Gates were made by Dan G. And delivered by Paul and Simon. Great quality product, and very easy installation. Instructions provided were very clear and easy to follow.

May 12, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see you had received great service from start to finish. We are pleased the instructions for installation were also easy to follow.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Quality product delivered politely by…

Quality product delivered politely by Paul and Simon.

May 13, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased the delivery team were polite. We will pass over your kind words.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Very well made gates

Very well made gates. Delivered by Barry and Ben very helpful. Very pleased, would recommend to anyone.

May 12, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that the team were helpful and that you are pleased with your order.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great customer service and fantastic…

Great customer service and fantastic quality gate

May 10, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with the team and your order. If we can be of any assistance in the future, please do not hesitate to contact us.
Gates ad Fences UK.

Rated 5 out of 5 stars

WGS fencing and patios Wirral- gates from gates and fences Uk

WGS - bought gates handmade by Gareth on the gates and fences team. Top quality and delivered by Ben and Paul who were great, nothing a bother and helped us get these big heavy gates in even after a long drive up from the south , albeit technically a trip home in the past was one of the boys ! Thank you Sam and Ollie WGS fencing and patios

May 1, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your products.
If we can be of any assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Two Excellent sets of Brentwood Garage…

Two Excellent sets of Brentwood Garage doors in Redwood Pine made by Dan and carefully delivered by Ben and Paul. Very good communication throughout . So pleasing to deal with a British manufacturing company with high standards of service. For the record the doors will be knotted, primed with Zinsser Coverstain and finished with Little Greene Tom’s Oil exterior traditional paint.

May 8, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products. We are pleased the communication has also been great throughout.
If we can be of any assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Recieved bespoke gate today and looks…

Recieved bespoke gate today and looks great quality and workmanship from Jaime. Ben and Paul were really helpful and giving 30min delivery warning and taking care to offload the kit in a friendly and efficient manner.

May 8, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with the products and the delivery team were helpful. We will pass on your kind words to the team.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery. Dan and Simon no problems very polite.

May 8, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your order.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK

Rated 5 out of 5 stars

Smooth delivery of our two garden gates…

Smooth delivery of our two garden gates by Barry & Gary - polite, friendly, thorough and willing to be as helpful as possible, storing the gates carefully. Much appreciated. Our different sized gates were made by Jimmy and look fabulous. Simple and straightforward to order and we appreciated their checking the delivery address the week before.

May 7, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your order. We will pass on your kind words to the team.
If you do require any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

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